The staff was amazing!

The staff was very friendly and helpful.

None

Great customer service & cleanliness of the hotel.

The shampoo & Conditioner bottles were empty. The breakfast had pork in the omelette but I’m glad there was other options to eat.

convienient to work location

customers cleaning out vehicles and leave in parking lot

convenient to what I needed

a little noisy

very clean, great location, friendly staff, great breakfast

This property was experiencing a water main break, so the hotel had to close. But the excellent rating is for the manger, Clerance. He helped us find another Hilton hotel within a quarter mile that was able to accommodate us.

It was clean and comfortable! After driving for 11 hours it was perfect!

nothing

clean and very comfortable. convenient to my destinations

The breakfast and location was amazing. If and when we get to Kentucky again this is where we will always stay.

Nothing

The breakfast was exceptional. Enjoyed it daily. The hotel was clean. The pool was nice. The room was quiet even being close to the elevators.

We booked a double queen room for 3 people, myself, my son, and my grandaughter. When we arrived the only room available was a King with a lounge chair. They told me since we booked on Booking.com and not with Hampton directly that guaranteed us a room, but not the bed request. My grandchild age 14 slept on the chair. They said other guests had requested longer stays and that was why our room was not available. They said it was an event weekend in Louisville and they were at 100% capacity. They did offer to find me another hotel, but the ones close that I had checked before booking had only King rooms available. They did give me a discount but I was not happy because it still cost me $555. for 3 nights and my grandchild slept on a chair!!!!! The night or day managers were not sympathetic to us not having our requested room. They said it often happens. I have used booking.com for years and this has never happened anywhere I have ever stayed. They also have no cots. When another guest wants to extend their stay, they should have been advised they would have to change rooms, as ours was guaranteed with a credit card.

clean and easy to find

no dislikes

Clean, safe area and had everything we wanted around us.

Clean and could swim and workout. Incredible breakfast. 24//7 snacks available.

It was conveniently located. Room came with two queen beds.

Toilet did not flush properly. When it was reported, staff handed a plunger to my husband! Telephone in the room did not work.

The breakfast was Great. The area was very clean and there was a variety of breakfast options. The staff was very friendly and informative.

There could have been more

I love everything