Great location

Big room

Dingy, outdated, institutional feeling rooms, no way to phone front desk, noisy, on freeway.

Poor! Despite going to the breakfast early there was little food very little to choose from too many people and not enough staff to replenish food, this is the worst I’ve ever seen it and I have stayed on this hotel many times

Breakfast I have already commented on this subject

Loved the staff!! They are all keepers!! The breakfast buffet was very good. Loved the crustless quiche!

We had a very bad experience with the shower. It was equipped with a handheld shower. Unfortunately, the shower curtain was about 5 inches too short and water got all over the floor causing me to slip, practically doing the splits. It was very painful, plus I had to schlep all the luggage back to the car and drive 9 hours to get home. I am still limping and will be seeing my doctor next week. As there were only one bath, hand, and face towel for each plus the bath mat, it was extremely difficult to clean up. I reported this to Dylan as I checked out, and he said he would report it. Only one elevator was working, and the hotel was at capacity. Unacceptable, especially since I was unable to use the stairs after slipping in the bathroom. The lack of towels, one of each per person, just does not cut it! Also disappointed, the sofa bed was not made up nor linens left in the room. We called and they brought them up quickly along with ice for my injury. Also, so sick and tired of being my own bellperson! What is up with that?? Price was inconsistent with amenities offered.

Location

My room was next to the elevator and I can hear it goes up and down all night long

Walking distance to all the restaurants

The rooms on Fair Oaks Blvd were too noisy so we moved

Easy access and very helpful and friendly staff.

Only 1 elevator working, couldn't get rooms next to or across from each other (we had 3 rooms with kids under 18) and the front entrance to the pool area card reader was not working.

The building was beautiful and the staff was super nice.

We had to clean the shower drain ourselves, the bed was uncomfortable, and the AC vent was not cleaned so the room was super warm. I was also charged twice and currently trying to get that fixed but the people cannot find my name or confirmation number in the system.