Such a comfortable bed and pillows! Loved the claw tub!

Fireplace too smoky

Nobody there to check us into our room!!!

Location at the end of moonstone Dr insures less people traffic. The grounds of the property were sprawling and country-like. Many wholesome activities to enjoy.

Check-in. There is routinely only one person on the property to assist with any need. The desk manager was away, assisting another guest when we arrived. I waited 15 min. When I saw her in the parking lot, she was rude, and the exchange went downhill from there. I will say that her job must be difficult, but the hospitality industry demands politeness, and a "What can we do from here to help," attitude regardless. She treated me like a second class citizen for having used booking.com - which I will not do again. The on-site managers that followed her were helpful, but didn't seem truly comfortable in their role. The bathroom floor was filthy on the floor around the legs of the vanity. The wall and floor around the shower were bubbled and orange/yellow from water damage. I paid extra for an in room fireplace and we were given 1 tiny gunny sack bundle of broken up duralog type material for free each day that lasted less than an hour. There was a $6 charge if you wanted another tiny bundle. Given what we paid for the room, we should have been given as many as we wished.

Close to the beach. Up the street from main street where you would get local goodies. Cleaning staff were nice.

Bed was uncomfortable. The room was musty and outdated. Parking was scarce. They advertised more than you actually got.

Clean, quiet and close to the beach

Power outage, extra wood for the fireplace would have helped with heating and light

Excellent location near beach and oceanfront boardwalk, which is nice for walking or running. Located just across the road from a fine park-like point for viewing dolphins and sea otters. Conveniently located next to a good breakfast cafe. Short drive into town for good dinner restaurants. Easy drive to Hearst Castle and to Piedras Blancas elephant seal locality.

Light switches beside door in the room didn't seem actually to control any lights.

We like nothing about this property. It was CD, dirty, had very few room, amenities, and all your representations about the room you sold us, as well as what they upgraded to us was a bunch of lies. Overpriced and not worth it. We have disputed the charges and we will be talking to you later about this. Shame on you. This property was not worth what they charge. It was that bad. And we have been traveling for entire lives over 50 years and I’ve been to many many establishments. Just shameful.

Where do I start? The rooms were silly‘s with, and felt unclean. They were not at all what they represented. A patio? It it looked more like a an afterthought. There were no closets in the room to hang your stuff. Just some hooks on a wall. A fireplace that hardly functioned. A bathtub in the middle of the room. Really! It just was pitiful. A restaurant is supposedly on the premises. It was a joke. It was takeout food and they didn’t have anything there. No room amenities, only one towel and a hand towel. Broken dispensers in the shower for shampoo. Truly just a most disappointing experience.

We really enjoyed the location, and the facilities of the fire pits, games, beach access, and proximity of walking to the boardwalk, Leffingwell Landing, and the road to a Big Sur.

There were several broken items in the room including the shower door, the windows being stuck, the curtain missing the pull, a hole in the door, and handles missing minor features on the dresser handles. For the price you pay, you would expect these items to be fully functioning.