I like the wall art around the inside of the hotels.

I didn’t like that the some vallet drivers wore all black. Long chains. It gives the vibes of robbers. Very unprofessional. I feel as though a brighter uniform is needed especially when the parking location isn’t promising. I had to double check if the guys works there before handing over my keys

Everything

N/a

The staff was amazing and very nice. The hotel was overbooked but the front office did some work around and was able to make my stay happen.

Parking is expensive

Room was nice, great location, with some kitchen facilities

Breakfast wasn’t edible; staff rude; room dirty; room had one bed was supposed to have 2; had to beg for sheets for the couch; terrible stay; terrible location; no Shampoo; one towel; terrible stay overall; shady neighborhood; rude staff; small elevator

Nothing at all!

The supervisor was very rude! My card was reporting fraudulent activity and she would not let me speak with my bank to resolve the issue before canceling my reservations and cancelled them anyway and tried to charge me way more than what I was originally supposed to pay! We did not stay! Even with me traveling 6 hours with small kids she was not helpful at all!

Spacious and clean rooms, amazing rooftop terrace.

Large well equipped room with good city view. Helpful staff. Decent breakfast.

Nothing

The man working the front desk at 11:30pm on June 28th, 2023 was kind, accommodating and placed us in another room without hesitation. Please see below.

The air conditioning in our room was broken, along with several of the neighboring rooms on the 4th floor. We called the front desk, and asked for help, and they said they would call engineering to look at it. We left for about 7 hours and came back. The room was still very hot and the AC was still broken.

Location

No AC in my room. Couch was stained and disgusting.

it was close to the venue I was going to.

my room was really dated. some of the furniture was dirty and had holes in the fabric. Smelled like marijuana almost the whole time I was there. plus the breakfast was not good at all. 2 days in a row we got milk that was curdled and out of date, bagels were stale as well as the cereal. the breakfast sandwiches were all gone despite it only being 8:30.

Wendy and the rest of the front desk staff who helped me check in over the phone/email when my flight was delayed. I didn't get to the hotel til 2am and this meant the valet could just let me in and the night porter hand me my key, as check-in ends at midnight. And the location was great. The free breakfast, use of key cards to get in later on/use the lift and free toiletries were all nice touches.

The room did smell a little bit (think someone had put something silly down the trash disposal). Beige fabric couch and weird choice of 1 sheet and a bedspread just don't make much sense. Basically it was clean and the cleaning staff clearly do a good job - some of the room design/furnishing choices are just a bit dubious.

The view of the Farris wheel and building were amazing at night from the roof top.

. Hotel didn’t have any personal parking where we didn’t have to pay ; had to pay for parking daily which was 40.00 . Downtown wasn’t a pretty sight , looked ran down . At night sirens/police cars were loud through downtown . A lot of homeless people in the area . Some tried to convince you that you had to pay them for parking and they would get the ticket purchase for you . Do not be fooled by them . They actually look like they work but half of the parking lots are un attended at all times .

the staff was friendly and attentive

the AC/heating system needed to have instructions located near or in the room to regulate the temperature.

the breakfast was good and the room was nice and the location was great

you have to pay for the parking at $40 a night. I have never heard of paying for staying somewhere on top of the stay cost

location

na

Great location it was awesome we were able to walk to all the spots we wanted to see!!!

The BAD weather

felt safe

there was a small stain on sheets

very convenient location. everything in walking distance.

N/A

The room was clean.

the beds was very uncomfortable, the thermostat wouldn’t stay on and then when it did come on you could smell cigarette smoke coming through. We didn’t know what channel we was watching on the TV because guide never would come up. only one remote would work so we had to share ours with our son.