Hotel Via

Very comfortable room; the rooftop bar was very nice (although my drink was pretty pricey!), very friendly and helpful staff. It was nice to be able to walk along the waterfront directly from the hotel.

The large window was nice, but it looked directly onto the parking garage next door. I felt like I had to keep the blackout shades drawn for privacy. Perhaps install additional sheer curtains/shades, so during the day, your guests can have privacy without blocking out the sunlight. Parking was complicated (needed an app I didn't have) or $75 for valet, although it was nearby.

Room was very spacious and surprisingly had two large bathrooms. Living area very comfortable. Room service breakfast fast and full of flavor. Location right across the street from Oracle Park and easy valet parking was fantastic.

Ended up in a room with a view of the alley.

Love the distance to oracle park! Very clean and very neat!

N/A

The location, the staff and the room were great BUT….

….The tablet necessary to control the electricity could not connect (I rebooted it three times and got the “No Connection” message) and individual lights in the room do not have individual switches. The only way to turn off one light was to turn off them all with the “Master Switch” which, of course, resulted in a completely dark room. I was told that the maintenance staff had gone home, that this issue occurred occasionally and that no one could correct this dark and potentially dangerous problem. However, “we’ll be happy to bring you a lantern.” Seriously?!? A hotel of this “standing” and price gives me a battery-operated lantern to use to get to the “Master Switch” and turn the lights on? The last time that happened to me was in Kinshasa, Zaire, in 1974 (remember “Rumble In the Jungle”) and all the lights went out at the Intercontinental Hotel (now the Pullman Kinshasa Grand Hotel). Not only did they give me a torch but they also profusely apologized and comped me one night. At the Via when I checked out at 7 a.m. in the almost dark morning to get to an appointment? No profuse apologies, no comp, no nothing. They didn’t even offer to change my room.