InterContinental San Francisco by IHG

Hotel amenities are great, room, bathroom, cleaning services- all thumbs up! Overall, the stay and service were good, if not for the admin confusion, hiccups, and breakfast kerfuffle. Shout-out to the following staff at InterContinental San Francisco-IHG, who have been helpful in smoothing things out: Fernando, Pauline, Hadleigh, and Sarim. Thanks!

There were a couple of hiccups with my stay, as I had back-to-back reservations. The first 5 days (Sep 13-17) were booked by a company, which didn't include breakfast. The last 4 days (Sep 18-21) were my personal booking. The first booking didn't include breakfast, so I requested to charge all meals towards my second (personal) booking. There was a bit of confusion with the charges, but it got sorted in the end. I also had to contact Turkish Airlines San Francisco for flight changes, which was a local landline number, and was given confirmation that call charges would be removed since it's just a local call. There was confusion with this too; charges were applied, but this was also sorted after speaking to the Manager-Fernando. Additionally, I paid for 3 adults in my personal booking, which includes breakfast for all 3 people. We were flagged at the restaurant and practically told that only 2 people are entitled to breakfast. I had to again speak to the Manager-Fernando, show him the confirmation from Booking.com. He acknowledged this and explained that it didn't appear in their system, which is often an issue with Booking.com reservations, then he issued a voucher. It's important to note that I've paid for 3 people to avail of breakfast for the entire stay (4 days), but my 2 guests only had breakfast for 2 days (Sep 19-30). So technically, I have paid for 2 extra people and 2 extra days. I don't expect a refund, but I didn't appreciate being flagged and embarrassed in front of other guests, as if we're taking advantage of meals or trying to get away with something I didn't pay for. Overall, the stay and amenities were good, aside from these administrative issues. I’d like to acknowledge the staff members who were helpful in resolving everything: Fernando, Pauline, Hadleigh, and Sarim. Thank you to the InterContinental San Francisco team for their assistance.

Literally everything

There was nothing I didn’t like

The view from our room was fantastic

No complaints

For the majority of the stay, We really loved the hotel. The staff are nice, the food is yummy and beautiful views of the city.

There was blood on the sheets which typically indicated bed bugs. And the towel was frayed, which for an IHG hotel is pretty unappealing.