Staff were exceptional. Extremely helpful. Came to the room to give us a kettle, a baby cot, a microwave and multiple other smaller things

Location is around tenderlion which has a 250% higher crime rate versus rest of USA. My understanding was that breakfast was included & it was communicated at check-in but it was not. Manager could have given us a complimentary breakfast as a goodwill gesture

Très bien, propre et moderne. Le personnel est très professionnel et sympathique Les chambres sont confortables malgré le fait qu on sent l air des fenêtres

L emplacement, un gros sentiment d insécurité le soir dans ce quartier entre les SDF et les drogués mais l hôtel n y peut rien. Nous faisions en sorte d être rentré à l hôtel avant 20h ce qui est dommage quand on est à San Francisco. Mais la ville en elle même provoque un sentiment d insécurité bien qu elle soit magnifique j étais contente d en repartir au bout de 2 jours.

we were on the 14th floor, we upgraded and were very happy with the room . the bed on the left side however was lower than the right side. other than that it was an amazing stay.

the Bed was a bit uncomfortable because the side i slept on was lower than the right side.

Clean and comfortable, enough space to open up 2 large luggages. The temperature from the rain shower is easy to adjust. TV channels include HBO, which kept me entertained. Blackout curtains. Special call out to Albert who is friendly and offered advice on where to avoid, directed us to eateries and so on.

We were checked in by a straight face room manager. Quoted 2 nights instead of the 4 nights I was booked for. Didn’t double confirm my email address and needless to say, he got the address incorrectly, and I had to correct it with another staff member. Collected 400 for incidentals (probably because I stayed 4 nights). Valet parking is available at 85 for oversized vehicles. Feather pillow is too soft and we ask for another type which they sent over. Toilet is bright (though it has an auto off but not censor triggered ~ you have to switch it on when you go in again). The room is next to an elevator and is noisy. Asked for a replacement room and it was promptly exchanged.

Sus cuartos

Nada

Location was perfect. Rooms were decent size too

Nothing as such

Special thanks to Jason at reception, who made the check-in process seamless and welcoming!

Everything. Atmosphere was calm and lovely.

The coffee machine in the room And no water in the room.