clean room and location

I couldn’t get Wi-Fi and I was there for work. Apparently I wasn’t the only one. aAlso had a couple of breakfast meetings there and everyone agreed it was an odd menu. I had a dinner cancel so thought I would eat at the bar. Wasn’t very appealing. I’m a IHG member and have stayed in Kimpton Hotels in Utah, NY and Atlanta. This one wasn’t as impressive. The Wi-Fi problem was a definite issue.

location

It is LOUD, very loud. My room was blah. for the price, I expected better.

Coffee and taste wine in the lobby!

Little on the pricey side.

valet (understaffed) room was fine updated complementary coffee

bed was a little uncomfortable

Beautiful hotel, clean

It was in a great location. Easy to walk or ride scooters to places. Staff was so friendly. We were there for my daughters 21st birthday and they gave her a bottle of wine when we checked in.

Nothing

very pet friendly

I loved that it was quiet and clean. The staff seemed very knowledgeable about the area.

My husband contacted them a couple of days before we arrived and asked about an early check in. They said that wouldn’t be a problem. When we arrived at the hotel, we checked in and headed to our room. We immediately noticed that we were given a smaller room. It was tiny. The lady at the front desk told my husband that since we needed an early check in, this was the only room they had clean and ready. My husband and I both were taken back by the fact that she didn’t mention that when we checked in. There was no mention of offering us money back since we were basically being downgraded. They ended up moving us to a different room that was a little bigger but still not what we had reserved. They told us it was a Booking.com issue. The bed was very uncomfortable. It made it impossible to just lounge in the room. There was also no fitted sheet on the bed. Only a flat one draped over the mattress cover. So if you turn over a couple of times in the bed, you eventually just end up on the mattress cover because the flat sheet wouldn’t stay put. I called the front desk to ask for a fitted sheet and she said they didn’t use fitted sheets. It was very odd and made the uncomfortable bed even more uncomfortable. We specifically stayed at this hotel because it had a spa connected. We were not impressed with the spa service at all. It was very overpriced. Pretty but not worth the price tag. We also were bummed that although the restaurant, The Henley, said it was open until midnight, the kitchen closed at 10.