Location

$7.00 ice teas. Really👎

Only the views

The valet and some employees seem to not care only some

It’s right at the center of the Wharf. Perfect location.

Customer service was outstanding. Marisse Wong is the assistant manager and she went far above and beyond to make our stay incredibly accommodating. Also, the security, valet, and food service staff were also excellent! I'm a executive protection agent that travels with a CEO... we stay at many of the Top Line hotels all around the country and much to my surprise this one stood out Above the Rest. This property has figured out what's missing in the world. Good people! Other hotels like St Regis, Ritz etc have fancy designs but the staff is unremarkable. We will definitely be staying at The Intercontinental Washington DC The Wharf again and look forward to seeing Marisse Wong in the very near future. Thank you for your outstanding service it is much appreciated

Nothing.... this place is the best!

Staying on the Warf was so amazing the views and other businesses to visit made a great experience. We arrived at 5:30am on a red-eye from Boise, ID. They got us checked in! Absolutely wonderful! If we saw an employee on the premises they introduced themselves and asked how we were enjoying our stay and if we needed anything. We received a text message every day to ask if we needed housekeeping or supplies.

I am not sure if this is applicable to the hotel, as I am not sure if the Moon Rabbit is affiliated or just attached. However, the two visits we made to the restaurant were so incongruous with the hotel experience that it was more shocking. The response from the staff was absurd we said we were interested in just a snack and refreshments. We were told not very politely that the tables in the restaurant were "reserved only for dinner" and the patio tables were "only for dinner guests". It was very confusing since we arrived after 8pm and more than 15 tables were unoccupied. If we "wanted to sit at the bar" (with no available seating) or "take our drinks and appetizers to another location within the hotel" we could..... we went somewhere else.

Location and the general collective of places and accommodations near and around the hotel. Staff was very helpful and generous with assistance. Beginning with the valet service parking our car. Moving onto check in. A minor qlich with check in but made well by the efficiency of the manager handling. An apology give for the slight delay. Due to our booking agent. We will return.

Elevator, very slow...room service cut off early at 10pm

Cleanliness but tops in staff...so cordial and helpful!

Not wild about dinner menu.. my granddaughters would not the food

we loved the location and the warmth of the staff. Kayla was a huge help and very friendly.

There were 2 drawers in our room that were broken and 1 of the outlets at the bedside was broken.

The room was a great size. The bed was very comfortable, and the shower was amazing! Very clean and pet friendly.

The parking is $65 a night.

Beautiful hotel. Amazing staff. Loves the view from my hotel. Exceptional care from the staff. The room was amazing. I would be returning again.

I believe we had breakfast included but was only reminded of this when checking out.

hotel has perfect location. excellent staff members. from valet to front desk. very clean. I will be back.

the staff is exceptional! they are very professional and very helpful.

nothing

Clean, beds very comfortable and fun location on the Wharf.

Hallways are dark, elevators are slow, hotel restaurant was for the advanced “foodie”.

Locaton and service

Pricey and could have had a better view

The room location was excellent; on a higher floor with a view of the cherry blossoms . We were close to the elevator but everything was very quiet.

Would have liked breakfast included and a room service menu that didn’t require a phone app.

the parking

The staff was amazing. Esp Niko at the front desk. Welcoming. Friendly. Helpful. Smiled and truly enjoyed his job. The staff at the door was welcoming and always had the door open for us to pass.

The restaurant downstairs was a bit disappointing. Not the type of food I enjoy so had to go outside of the hotel for dinner

the hotel was perfect, my wife and I stayed for a quick weekend get away. everything was within walking distance and the restaurants surrounding it meant you never really had to leave the area! we are both bed/pillow snobs and they were both exceptional staff was kind and very clean hotel!