the staff was so friendly, the location couldn’t be better and everything was clean enough. I needed the reservation altered to a bigger room and they accommodated it prior to my arrival. The decor is vibrant and just as you see pictured.

The amenities were less than an Air B&B. There is no phone in the room, no parking, no coffee maker and no full length mirror. The shower had half a wall so it was so cold the entire shower and the shower head zero pressure. The toilet is separate from the sink, but the sink is in the shower room. The remote for the TV didn’t work despite switching out batteries, there’s no ability to log into your streaming accounts and no guide for the television. The ceiling had multiple different colors of paint, the toilet paper holder was broken so it just dangled out of the wall and there was an obvious hole in the ceiling of the shower, covered by a metal plate. I ordered from the restaurant once and got lava cake, it was platted with ice cream, butterscotch and butterscotch chips… not part of the menu description… and when I asked if it was peanuts (it was all brown) no one could answer, we took it to go and it wasn’t even cooked on the inside. Not as though it has melted and got cold but still formed solid chunk of chocolate. The kiddo has a peanut allergy, we have to be mindful of eating stuff and we took the cakes and left but he didn’t eat it.. he also doesn’t like butterscotch…

How close it was to literally everything!

that the restaurant was closed the one morning we were there, the mimosas looked so good :(

Location was perfect. Staff was great. Rooms were clean and very nice

Coffee was cold and not good. Never saw their bar open for service. Construction equipment for snow removal started at 3am and lasted until 7am. Sounded like they were right outside the window and incredibly loud. For the price I would have expected a little more effort as far as morning amenities other than cheap, cold coffee and at the min. Have their bar open for service. It's a wonderful location but there should be more creature comforts for that amount of money.

The food and staff were phenomenal

love the location

asthethic

Very cute hotel, highly recommend the micro king

Great location. Coffee bar and restaurant in the lobby

No coffee on rooms. A certain staff member couldn't give me a straight answer about a question pertaining to my checkout. I had to wait 2 days for an answer and couldn't plan.

Hotel was great and right in the center of Essex st which put us in the general location of everything with a very quick walk to attractions, restaurants, and shops! The rooms were clean, and the bed and pillows were super comfortable. It was also super convenient having The Counter in the restaurant for a quick bite or drink. The wings were amazing btw.

Staff was excellent, the food in the restaurant was great!

The price was very high for the size of the space and quality of the space.

Quite great location

Abey view not so good would love coffee tea making facilities in room for price

Well decorated, comfortable room, beautiful bathroom and that bathroom tile is gorgeous Great location, very friendly + helpful staff. Bubbly/filtered water machines a bonus!

Elevator smelled horrible. Have seen it in other reviews. Recommend an enzymatic cleaner, crappy air fresheners don't cover it, and are pretty rough for those of us with fragrance allergies/sensitivities. Not a complaint, but room is huge, could def. use another chair and/or a desk.

We loved the location and the room was cozy! The rooftop bar was great! I loved looking out at the city!

The parking but I didn't mind parking in the garage around the corner.

location was perfect!

cleanliness-floors in room, windows, bathroom.

Trendy and Hip

The carpet in elevators… need to switch to tile!!! it smelled like vomit… GAG

The location and room were wonderful.

The smell of the elevator was awful.

it was in the heart of Salem. Easy walking to meet with tours, shop, eat. The hotel was clean and had a unique vibe to it.

We had the micro king as it was just my husband and I. It was micro for sure. it’s not that we didn’t like it, but it was our first night on a long road trip we were taking and we had far too much luggage. if planning to stay in a micro king, it would be good to plan it so that you can stay with one small suitcase and maybe a carry case for needed toiletries, medicines, etc. It was neat though….like staying in quarters on a boat. 😁

The staff was so friendly and helpful. I can't wait to return. Anything we needed they were right there.

There was only 1 TV and 1 bed is upstairs and the lights don't go completely off.

Very large room well decorated. It would have been nice to have a coffee maker in the room.

The key didn't work. We had to go down twice to have the problem fixed. The blind was broken. It was impossible to pull it down. We were told it would be repaired but it wasn't. The safe did not work and it was not repaired during our stay even if asked. The staff didn't seem interested by our requests. A good training on customer services should be given to the staff.