Iberostar Waves Berkeley Shore

Die perfekte Lage und das überaus freundliche Personal.

Very nice place

.

Location

Nothing

The location itself was nice, not far from the beach, nice restaurant downstairs. Room was comfortable and the pool was ok, I just feel like it should be bigger.

The staff was not friendly, particularly the front desk and concierge. The friendliest workers were the ladies cleaning the rooms and that's strange, you'd think they were the most mean. The staff at the front desk just stared at me and my partner as we came and left, made us feel like they didn't want us there. Not sure if it was because we were black men and they felt uncomfortable but it definitely made us feel unwanted. I probably make more than most of them, so if they felt threatened then they need a cultural training as we all are part of the black and brown community most importantly the minority. I came to celebrate my birthday, it was my 1st time in Miami, hotel workers should all be friendly and inviting and unfortunately I didn't get that feeling here.