clean room

to many people that didn’t stay in the hotel walking around

Location

Front desk girl . All property she was the only one we had to deal with . And she was so rude.

no te recomiendo hospedarte en este hotel, no conocía el lugar y apenas llegue vi que no era una buena zona para quedarme, las habitaciones y los pasillos tienen un olor desagradable y la atención es pésima por parte de las personas en el lobby.

Could grant me an extra hr for late check out. I asked for a little more (my return flight to Miami was only at 6pm) but the front desk did not allow it. However, I'm grateful for the add'l hour.

1. Pick up Shuttle from the airport. Very long. Other hotels (Hilton, Comfort Inn, Holiday Inn...) from the area have regular shuttles coming in & out of the airport; I had to call/request a shuttle...even though I had sent an email with flight details. When I called, I still had to wait way passed the ETA given to me. Zero apologies from the driver. 2. Room: I was upgraded to a King suite (=reservation online). My room ended up being just standard, Hotel was "full" according to the front desk. Location of the room: in front of the lobby which was very noisy. 3. Service: cleaning staff (chief lady) argued with me and asked that I leave the room at 11a sharp but did not know obviously that I was given until noon (late check out). Lady still screamed at me and claimed that there were no late check out available. Total lack of etiquette and extremely poor customer service.

Price

No in facility eating place.

It’s was very clean & modern

Good

No microwave in room good

The bathroom door fell off. Wifi was so bad I turned it off and used my data. Neighborhood was sketchy, had a gentlemen’s club and casino beside the parking lot. I was promised a $25 refund which I never received.

The hotel and surrounding buildings near it.

The room was large and the bed was comfortable. I was able to check in a bit before the regular check-in time which I appreciated. The hotel overall seemed quiet which was nice.

My room was a disability access room and a lot of the setup was illogical. There was no outlet near the mirror in the bathroom; it was by the door, which made getting ready in the morning really difficult. There was also no counter space at all in the bathroom. My room didn't have a hairdryer at all, nor an iron.

Everything here is great.

Please start the breakfast soon..

It was very close to the interstate for travel. Very clean and convenient.

The 3rd floor ice maker was out of service. Had to walk down to the 1st floor to get ice.

The look of the hotel was immaculate, the room was clean, shower was very clean and neat

The Wi-Fi reception was very poor

No Breakfast

Easy shuttle from the airport.

Kind of sketchy area of town. No restaurant or bar at the hotel (even though pictures showed one), hard to get food nearby when we got in after a flight cancellation. It's a really cheap hotel which I suppose is fine for what it is (although it wasn't so cheap).

The room, staff and facilites were excellent

Nothing

The Airport Shuttle

room can be a lot cleaner. Airco/heater was really noisy.

The direct airport shuttle at the exact time we requested it!

No food!

Hotel was nice and the bed was comfortable. Room was clean

Location was very ghetto. Very basic amenities. Uber driver said not to walk in that area

Loved the bedding. Room very clean. Quiet. Staff so pleasant and helpful.

Breakfast, but was told the dining area is being renovated. Fair enough!

Room was not cleaned thoroughly, roaches, and no clean towels upon arrival.

Hotel muy bien situado por la cercanía al aeropuerto. El personal muy amable, la habitación muy amplia con camas cómodas, se duerme muy bien, tenía nevera. Tienen servicio gratuito de traslado al aeropuerto. Solamente hay que decirles la hora a la que quieres que te recojan y estar en recepción 5 minutos antes.

The shuttle was a joke. We called upon arrival 10:15 Andy the front desk attendant said it would be there in 15-20 min. At 10:40 I called to check, said driver was stuck in traffic. Called again at 11 pm, said driver had just clocked in and would be there shortly, husband called again, no answer. Finally another shuttle drive took pity on us a gave us a ride to the Radisson at 11:30, finally arrived at hotel at 11:45 from another hotel shuttle driver. Upon arrival, he made it seem like we were in the wrong location and explained they service 3 hotels, basically gave me a line of BS. So I cancelled my next night reservation.

The staff was nice. It looked like they tried some cosmetic fixes but areas of walls peeling. Our bathroom was clean but their was a chair in the room with white stains on cushions. We didn't sleep on it but did report it the next morning and showed her a picture. She was very polite and apologized and was surprised it looked that way. The bathroom was nice and large and clean but only one bath towel in the king. We worked around it. The bed was clean and mattress was comfortable and that's what we needed. I needed a place to sleep before a medical procedure. I would absolutely not pick this place again. It's behind a "gentleman's club" and there was lots of people walking around outside even when left at 6 am. They didn't appear to be guest. Also, I do not understand their name with Charlotte Airport. They are not a close to ai airport hotel....at least 20 minutes with good traffic. That's a misleading title. Once again, staff were nice and helpful, but pictures are exceptionally misleading. There isn't a restaurant inside like pictures allude to. I do want to acknowledge the positives... the ac was excellent, bathroom large and clean, bed clean and comfortable.

Location, how unclean some areas were, run down in many areas, chair in our room ( it was badly stained or not cleaned). Location huge problem. Didn't feel like a safe area and not close to the airport.

Staff was exceptional, very clean.

Will not stay here again. Dated hotel, staff did not want to be there. Did not feel safe.

Clean room location comfort

One of the evaluators broke down and they had no streaming service.

I didn’t care for the property at all. It didn’t match the pictures and it was overpriced for the quality. It was definitely motel material. There were dead roaches on the carpet and stains on the beds and couches.

It wasn’t clean, property was rundown and out dated, the elevator broke down with me on it. No organization whatsoever. I’m left traumatized after a crew member gave someone else my room after already being checked in and acquainted. Someone walked directly into my room as I was getting dressed and I was completely nude. I could not sleep at night because of this situation and I didn’t feel safe at this location.

Location

Looked like blood spatter or something behind the tv on the floor near an outlet

Modern and clean. Nice shower and the bed was comfortable. It was very quiet. I thought it was very good value

Could not get WiFi on the I pad.,The keuriq coffee was awful and they had run out of caffeinated pods.

The hot water in the shower.

Elevators shake Lights in the room doesn't work Employees aren't friendly

Nice clean rooms and very friendly staff and not to far away from downtown

The only thing I didn't like was the room had a stale order like it needed a window open and to be aired out and I was on the 3rd floor and had to go down to the lobby for ice and to use the microwave