Incredible bed. Free EV chargers. Wonderful location. Nice breakfast. Excellent quality of tv.

Very close to Ashland Creek and all the shops and restaurants in town. Staff was friendly. Love how clean and cozy it was.

The walls are a little thin

Clean, comfortable, safe facility in great location for walking access to Ashland & Lithia Park. Was traveling with dog, she loved it & felt very welcome.

Nothing, just a bit tricky navigating the crosswalk in triangle the first time.

ample parking, good location

very thin walls so sound carried, small rooms with dirty carpet, television didn’t work

we didn’t have all the amities required for the room

Nice property in the middle of everything

My heater didn’t work. it would blow warm but then go cold. I called 3 times trying to get some help…only to see a small portable room heater when I was packing up. Had I or the staff realized it would have been a much warmer stay. 😅😂

I loved the renaissance theme

nothing

Beautifully located in the heart of downtown

Front desk was great..loved that my furry kid could stay..loved that I just backed in and my door was right there..loved that it was right in town..bed was comfortable.shower was good enough.

The only thing I didn't care for was being able to hear the room next door and they weren't even loud...I always say beds should be on opposite sides and not head to head with a thin wall...

property is located in the downtown core which at this time of year was well decorated for the holidays. checking in was easy and the desk staff was accomodating and helpful. parking outside the ground floor unit was helpful to access the unit, and the parking lot was located in the privacy of the hotel courtyard. self serve breakfast consisted of egg, sausage reheat muffin, yogurt, and a choice of a few bread itmes. not the quality of a best western,

the king bed room was small, fridge but no microwave. the most disapointing of our stay was absolutley no hot water pressure in the unit, for shower or sink, and when the hot water tap was on there was no hot water, lukwarm at best, the office staff said it needed time to produce hot water, 10 mintes later, nothing. this quality control for a best western is unacceptable, but once checked in your stuck and for the cost of a room in january, no one seems to care about the customer

It was wonderful to have a cozy room at a great price. The second time we returned we were able to charge our electric vehicle for no cost throughout the night and the staff made that happen! Pleasant surprise!

The room I had with one king bed on the ground floor was a tad tight so I think I wouldn't want to stay there long long term. It was great though for keeping the room warm during a cold winter's night.

Great location comfortable room and fantastic reception. When we checked in the receptionist provided us with a great suggestion for dinner, which we would not have found otherwise. And everything is within walking distance. Only reason for lower rating is that the room was FREEZING when we arrived and took quite some time to warm up (we stayed in December) and the TV was not working. These factors aside, this was a very comfortable stay for a great rate.

Freezing room and non functioning tv.

Great location for seeing plays and going to restaurants. The room was comfortable and clean, and the bathrooms appeared to be recently redone — they were spotless. Continental breakfast was nicer than expected; lots of choices.

Breakfast from 7:30 to 9:00 didn’t allow enough time. 7:00 to 10:00 would have been much better.

close to shopping and restaurants. easy walk to the OSF theater.

room was small.

Breakfast room is interesting (much of hotel seems very well designed), had decent food options, staff friendly, liked bath products, was given a quiet room as requested (was in Verona building), coffee in room was good, room decor restful, fantastic location - easy to walk to theaters and restaurants, near Ashland Creek, we would stay here again, price good for the fall

The room walls looked beat up (sad because the room is older but nicely furnished), took awhile to figure out how to use things like the room heater