Good location with link to mall. Huge bathroom with bathtub

Nil

This hotel is amazing. very beautiful and clean. good location. staff were super nice and professional. my bed was very clean and comfortable. i slept like a baby.

Restaurants inside of the hotel closed very early.

Travelling in China is not straight forward and all the staff - especially the staff at reception - were extremely helpful.

location

facility is too old and room is too dry and room smells bad

Nice bed and bath and breakfast.

TV not working in room. Jacuzzi by pool not working.

the staff was so nice it felt like home

the heating was not working in entire building

location

The only good thing there is the receptionists were really helpful and kind even to angry annoyed me. I’m writing this review with sorrow to those ppl who tried their best to keep that outdated overpriced leviathan afloat. Also, ppl speak English which is relieving.

I can’t call myself a great traveler but I have stayed in many hotels of different price ranges in the UAE, Egypt, Turkey, Russia, Germany, and Taiwan and this is the worst experience that I hope I will never have again in my life. -I believe the hotel has two options of views was really hoping to spend a nice staycation in a nice hotel room with a view but got a view of a some “Pruitt Igoe” style green ghetto. Was hugely disappointed but too shy to ask for the change and have never been asked if I like it. You know, just a “take it or leave it” attitude. -HORRIBLE SOUND ISOLATION IN HALLWAYS was awakened every morning by ppl leaving from other rooms. - hotel feels old and poorly maintained. Dirty mirrors in the bathroom, no toothbrush splashes but just dusty and with oily fingerprints. The vanity mirror has no light which could be very handy because the whole lighting in the room is a bit too dim. - Strange work (let’s put it this way) of shower cabin drainage. No hot water in the sink! Cheap plastic of shower heads in shower cabin, c’mon guys is it a five stars piece of property of a world renowned brand or none air BnB thing? The bath and sink have “Grohe” and the shower has something unpleasant. - Tiny shower gel, shampoo samples super generic nothing fancy, feels like the hotel wants to save money. Never been asked if I have enough of everything, I was the one who had to ask for things which isn’t comfortable - Toilet doesn’t flush properly - I had to take some notes and grabbed a pen nearby phone and it was broken. So you guys prefer to save on pens rather than keep the reputation of the brand? - The TV is old and small - Buffet isn’t too good, not much variety no European no

Notwithstanding the smell issue, we loved many things about our 7 day stay: * The lovely bed and wonderful linen. * The wonderful shower pressure. * Excellent towels * The wonderful breakfast, quite possibly the best breakfast selection, quality and attentive staff I think I've experienced. * Quality room items such as a great iron, jug and umbrella. * Attentive and caring breakfast staff (who for example would remember you'd had a certain coffee yesterday so would bring you the same one without you asking, the next two mornings:) Thank you breakfast staff, a lovely touch that was really appreciated. * A lovely, older doorman with a smile who helped us with luggage into the car upon departure.

* The smell in the corridors and rooms. We tried 3 rooms before we found one less smelly. (Thank you Mike the concierge for helping us), In my humble opinion it's the carpets in the corridors and rooms, they need professional steam cleaning. Our floor's corridor carpet for example was visually stained and dirty along its length and smelt bad with every breath. The 3 rooms we experienced all smelt bad (a musty, old, stale). I want to acknowledge the responsive and empathetic staff though, who offered a room upgrade for having experienced this, however we decided to stay put as we didn't want to move a 4th time. The smell issue has been raised in previous Booking.com reviews too. Finally, the windows in the room don't open and there appears no ventilation which I think maintains the musty old stale air in the rooms. * We received no hello or welcome at check-in. No smiles. Reception was busy on a Friday afternoon so nevermind. * A staff member at check-in asked us for a good review for her on Booking.com, reminding us of her name. Good reviews don't need to be requested of course. * There were no little Booking.com free gifts as shown on the hotel listing (photos attached). A little misleading, but this is just a small thing.

Great staff, very welcoming. “one touch” service was awesome. view of the cctv tower. food and drinks in the executive lounge were of an excellent standard. Phenomenal soundtrack in lounge and breakfast restaurant.

a little jaded in its design. old furniture in rooms but nothing that adversely affected our stay.

Location, swimming pool,

outdated, the room was hot

Huge room, very clean, comfortable bed and staff very nice.

the room was extremely hot (even outside were 20°) and all AC system was just working with cool air.

Pleasant room with a view of CCTV building. Smooth check in and out. We asked to extend our check out and we were given more time than we asked for, which was great. Staff were very helpful with luggage and storage. One of the best locations in Beijing for shops, restaurants, malls.

We have stayed regularly at this hotel since 2015; it's been an excellent to stay. We noticed, however, this time very small details in the room- kettle socket didn't work, shower in the bath needed some fixing- that needed attention. That said, these are minor points and we would happily return to the hotel.

it has the best location in Beiijing CBD, very convenient to go around BJ, also connected to Mall, so u can go straight to the mall from indoor without facing the cold weather outside. The Covid test tent right next to the hotel, make it very convenient during covid time. The room size was good although facilities and furniture is quite old. The rest was great experiences there

facilities and furniture in the room are quite old.

The staff are very friendly and the room was perfect for a family of four. The breakfast buffet was exceptional as always.