Close to the airport and convenient for traveling in and out of Portland. Property is clean, free breakfast and staff friendly.

Stayed here a few times before, but this time there was problems with the shuttle. When I called for pickup, they ended up having to call a third party and there was 45 minutes of back and forth trying to identify what van would be pulling into a busy airport. It was frustrating for ourselves and the new driver. If I had to nitpick any more, the sheets are “loud”. It’s a weird statement, but the material is odd and when anyone moves around in the bed, you can hear it! LOL.

Friendly staff. Christmas decorations

Everything but the pool could be warmer

Pool was to cold

Friendly staff, clean

Didn’t get roll in shower like on reservation, system was down for a bit when attempting to check in, no spa/hot tub, kept running out breakfast items

La habitación era de buen tamaño, cerca del aeropuerto y tienen shuttle sin costo. El desayuno sencillo pero suficiente

Physical premises are terrific and it´s close to both the Max line and airport.

The staff wereńt too efficient when I was checking. I watched person at reception talk on the phone for five minutes. A second person appeared but couldńt log into the system. I was the only customer.

There was a free shuttle pickup service from the airport. The location was great since it was very close to the light rail public transportation that goes directly into downtown Portland. The king suite was large in size. The bed and pillows were very comfortable and we had a restful sleep. The TV was mounted on a fixture that allows you to tilt the TV left and right so you can either view it on the sofa or bed. The bathroom was large, the shower head water pressure was strong, and hot water was almost instantly ready. The hot breakfast was delicious and had a good variety. There's a neat pancake maker and the cheese omelet was delicious.

There's no bathtub in our room but those seems to be a rarity it seems.

The location was good because it was close to the airport. The room was good because it was spacious and clean. The breakfast was good and the coffee was good. The shuttle bus to the airport was good and efficient.

We arrived at the hotel around 8:50 p.m. on the 19th of September. A man at the reception desk was arrogant and unkind. It was unfortunate because all other aspects of the hotel were excellent. In contrast, when we checked out around 4:20 a.m. on the next day, a lady at the reception desk was very nice and kind. Thanks to the lady, we could leave the hotel with good feelings.

The shuttle bus to PDX airport was very convenient since I had a very early flight. The hotel was quite convenient as it was close to the bus stop of MAX shuttle(on behalf of Red line MAX shuttle which is undergoing a renovation). The nearest bus stop is Mt. Hood. I even used the shuttle to get to the shopping area (Old Navy, Banes&Nobles, Banana Republic factory, etc. )from the hotel. It was only one stop away from Mt. Hood called Cascade.

I found the cloth chair in my room to be dirty with food leftovers and some hair on it. Even I cleaned it myself, I no longer wanted to sit on it. I wish they had a cafe or a restaurant in the hotel as there was no where decent to eat around the hotel.

No parking fee! Breakfast was good. Room was nice and roomy.

Had a funny smell coming from the bathroom sink. Told the staff and took care of it.

Near to few big stores. Free parking

This is the worst Holiday Inn property we have ever been to. The staff is here to give the brand a bad name. Not at all a pleasant stay. We were on a week's vacation last week and after reading reviews went to this hotel. The hotel is quite close to Airport and we arrived at 1am. The front desk staff said all the rooms are booked. Then she said can't book the room as she doesn't have the skills to book a room after midnight. Asked how the bathroom is and she had no idea. Asked us to see the photos on Google reviews. Quite surprising for a Holiday inn staff to say so. We booked through an online website and it took her 30 mins to check and confirm. Agreed to take cash while checkout and pre authorised my card. The parking is free and breakfast is served. We paid cash for 3 days and extended our day for 4th day. On checkout, the staff charged my card and when asked to take cash payment for 4th day, she denied. Said she is new staff and doesn't know how to process cash payment and refund card payment. It was my international credit card and as I had USD, I preferred paying cash so I asked for someone who has the ability to do so. She denied to call the manager or another staff who had the rights to do so from the system. After 5 mins, she asked us to leave the property and left the front desk Later the manager named Ally came. She initially showed as is willing to help but after a min, gave us an excuse of calling booking.com. Went inside the back office and called the Portland police. It took 30 mins to make police understand what we wanted and then 45 mins more for police to ask the staff to accept cash and refund card payment. It was a simple job for which this Holiday Inn staff took more than an hour. We stayed at Holiday inn properties in Tacoma, Seattle, Aubarn and they never had any issues with accepting cash payment. The staff in this property has both skill and will issue.

The staff is not competent enough to take care of your needs. Most of the time they have an excuse of being a new staff with no skills. They took cash payment and also charged my card for which I have not received the refund yet. Its almost a week now. The manager Ally said - We should be thankful to the staff who works here as not many want to work. She forgot to mention that - The hotel should be thankful to the customers who come here to stay as that's what pays your staffs wages. No customers No Business

This is the worst Holiday Inn property we have ever been to. The staff is here to give the brand a bad name. Not at all a pleasant stay. We were on a week's vacation last week and after reading reviews went to this hotel. The hotel is quite close to Airport and we arrived at 1am. The front desk staff said all the rooms are booked. Then she said can't book the room as she doesn't have the skills to book a room after midnight. Asked how the bathroom is and she had no idea. Asked us to see the photos on Google reviews. Quite surprising for a Holiday inn staff to say so. We booked through an online website and it took her 30 mins to check and confirm. Agreed to take cash while checkout and pre authorised my card. The parking is free and breakfast is served. We paid cash for 3 days and extended our day for 4th day. On checkout, the staff charged my card and when asked to take cash payment for 4th day, she denied. Said she is new staff and doesn't know how to process cash payment and refund card payment. It was my international credit card and as I had USD, I preferred paying cash so I asked for someone who has the ability to do so. She denied to call the manager or another staff who had the rights to do so from the system. After 5 mins, she asked us to leave the property and left the front desk Later the manager named Ally came. She initially showed as is willing to help but after a min, gave us an excuse of calling booking.com. Went inside the back office and called the Portland police. It took 30 mins to make police understand what we wanted and then 45 mins more for police to ask the staff to accept cash and refund card payment. It was a simple job for which this Holiday Inn staff took more than an hour. We stayed at Holiday inn properties in Tacoma, Seattle, Aubarn and they never had any issues with accepting cash payment. The staff in this property has both skill and will issue.

Easy shuttle ride to airport

A bit run down.

Decent breakfast to get the day started. Simple cheese omelet, orange juice, coffee with half & half, just like home. We fly in late evening so something close to Portland Airport is needed with a comfortable bed.

The shuttle from the airport stops running at 11:00 pm. This is not conducive for us since our flight arrived after 11:00 pm. We needed to get alternative transportation to the property and we weren't aware of this.

Room was clean and comfortable.

Morning breakfast was poorly refilled. Came to breakfast at 0915 am and there was no entrées left prepared. Was told that breakfast was closing in 5 min... I said 15 min at 0930. Came 0830 the next morning and nothing left cooked but bacon. Orange juice was water..no coffee...poorly managed. HOLIDAY EXPRESS you could do better. Had a great breakfast in Pascoe, Washington at Holiday Express for 2 days before. Certainly could compare the difference in quality.

Close to shopping/gas and gas shuttle service to airport.

Nice, clean hotel!

Verify the Shuttle schedule if you plan to arrive late!

Proximity to everything

Floors could have been swept and mopped

Clean, safe, and close to the airport.

Na

Ok.

Check in was a total fiasco. We were assigned a room in the fourth floor in a wing with a single elevator as far away from the lobby as is physically possible (design defect) only to find when we reached it that it was inoperative. There was no other way to reach the room by elevator because the wings don’t interconnect (another design defect). The staff person in charge when we pointed the problem out initially expressed disinterest/annoyance at our plight as if it was our fault & told us to wait until the elevator was fixed, although she had no idea if or when that might be. Later on, when we stood out like sore thumbs sitting alone in an empty lobby with all our bags, someone else noticed us and had the bright idea to assign us a room on the same floor as the lobby.

Rooms were clean

Ac was not working in the room we were first in. Elevator broke while I was in it.