View of the river from the rooms was good and staff always extremely willing to help and provide service.

Bed was rather uncomfortable requiring us to ask for some extra padding to lay on the mattress. Pillows also not comfortable for us. The hotel, unlike other Cinnamon hotels, do not offer different types of pillows. Room was only accessible via stairs so not accessible. Room was not up to the expected standard of a 4 star hotel. The air conditioner thermostat was unreadable so difficult to set to appropriate setting, bathroom too dark (dark tiles throughout) with inadequate lighting, and everything made a noise! The air conditioning was noisy, the ceiling fan was noisy and if we decided to turn these off, the bar fridge was noisy! The food at the Citadel was very much hit-and-miss. Ordered a Nasi Goreng from the pool bar which came with a couple of chicken satay skewers. The rice was not great, but ok - but the chicken skewers were so over cooked you couldn’t even bite them they were so hard. Breakfast is better but nothing to rave about. Overall, I wouldn’t rate the room we were provided and the facilities as 4-star - more like an average 2.5-3 star motel.

Great Family hotel in Kandy

Non

We had a great time in Citadel kandy. The view by the river and the front view with the pool are stunning. We had booked half board though, wanted to adjust it to B&B due to an unexpected friends dinner invitation. First the hotel staff said it is not possible, but at last when i explained this at the checkout, a kind manager helped us to modify the reservation. I really appreciate this sort of flexibility and support from a hotel staff. I also love the variety of breakfast buffet.. food is nice too.

our first impression about the front desk staff was not that good specially when we asked them for some flexibility, didn’t get much support.

dinning and pool area

room near to dinning area

Breakfast was okay, however it is better to add more items for desserts Dinner was superb Over all dining was very good

it is better to have Slippers for using the bathroom

staff

smelly bathroom

good

Pool was really clean and loved it. Once we accidently locked out of the room and the staff there was kindly helped us without getting annoyed.

Its better to arrange cutlery in a separate table. Because most of the times they forgot to put the cutlery on the table therefore we always had to look up for a staff in order to ask for cutlery and that was inconvenient.