The people, the location, the services as well as the food.

For next time- There was no water on the last day of our stay due to shortage in the whole neighborhood. But the hotel being 4 star, it would be their responsibility to know it before hand and store up so the guests have what they paid for.

The best part is staff! Amazing, attentive helpful and friendly!!! Thanks Alex for greeting me every night after I was coming back late from parties :) Hot water always available and running, nice breakfast and they change few items every day so it doesn’t feel same. Bed was big and comfortable.

I know you can use taxi and Uber but the metro is excellent in Medellin and very cheap. The hotel is far from any station, so I had to uber many times a day. But maybe it is not an issue for others.

Friendly staff, great service.

Not having room available for the following three days.

Friendly staff, good breakfast.

We were welcomed warmly by reception. The young Colombian man who was learning English ( I’m sorry I can’t remember your name) was very helpful and went above and beyond with service and was always smiling and cheerful. A pleasant surprise was our room was available early and we were offered coffee when we arrived. The hotel has a fabulous buffet breakfast with the friendliest staff and the outdoor patio setting was like being in Europe. Our room was clean with a comfortable bed and a sitting area. The shower had plenty of hot water. We liked that the room had a safety box. The area was safe a night , we walked to local food places. You need to Uber to get to the main sightseeing.

Breakfast was very good with variations Staff was very friendly and helpful Rooms were clean every time

Nothing

It’s within walking distance of many restaurants and mini markets. The daily breakfast was delicious and had lots of variety. The staff were all friendly and helpful.

Our bathroom was super tight and weirdly designed. I know not all rooms are the same so this might not be the case for everyone. I couldn’t get a picture where you’d see the angle of the bathroom.

This hotel is located in a quiet part of Laurales, away from noise but close enough to walk to all the great bars and restaurants.Big rooms and a great value.