Kai, who runs Casa Cool, is one of the kindest and warmest people we have ever met. We were down with a heatstroke during our stay (having had too much fun in Phuket previously 🙈) and Kai went out of her way to be there for us. Not only did she set up an appointment with a doctor, she drove us to and from the appointment as well. Given the states we were in, this was really appreciated. She always saw to it that we were heartily fed and had laundered clothes. She gave us suggestions for places to visit and also let us use a scooty to reach them. She coordinated with the bus driver for our onward journey, and even gave us snacks for the ride! Before coming to Khao Lak, we had read in another review that someone felt she was very motherly...we definitely second that having seen how much she looked after us while we were there. She refused to take any extra payment from our side when we wanted to express our gratitude for all that she did for us. She is one of those people who inspires you to be better person! Kai, we hope our paths cross again! :) The place is very cosy and the breakfast is amazing! There are a lot of food and massage options around We would definitely recommend Casacool for anyone visiting Khao Lak!

Good location and helpful staff. I'd like to stay again.

nothing bad

Excellent location in tourist center with many restaurants and shops. Superb breakfast, wonderful staff, room has everything- medium size refrigerator, AC and fan, hot showers, very comfortable bed, clean bathroom.

Breakfast area can use more tables and chairs.

Lovely owner, the breakfast is delicious and suitable for vegetarians as well. Location close to the night market, beach maybe 5 mins by scooter. We stayed there as departure point for our live aboard for one night. The rooms are big and clean. The windows are yellow colored so it’s not the best light when being in the room during the day with windows closed. Therefore would recommend to not spend the day in the room too much .

Excellent location, next to many restaurants, shops. The breakfast was amazing,four different kinds of fruits (mango, passion fruit, dragon fruit, water melon) in sufficient quantities, eggs with cheese, cereals,3 kinds of breads, pastries....We had a room on the fourth floor with an amazing view. The bed was very comfortable. The air conditioner was cold. The bathroom was large and clean with hot showers.. They are willing to machine wash and dry our clothes for free! i would come here again and again.

No staff was present on site when we arrived. We had to wait 5-10 minutes.

Kai and Mimi were just amazing humans and exceptional hosts! They treated us like family with huge breakfasts, lots of fruit, laundry and even offered to drive us to the beach. The bed was better than any hotel we stayed at and the bathroom was clean and functional. The vibe is very relaxed and homely and Kai has an amazing personality....very kind and happy. Can't wait to visit again 😊

Nothing at all.

The position quite central and the furniture. The lady taking care of property Kay was very very nice she helped me to book tours and she gave me a lift to a secluded beach with her car and also to the minivan meeting point when I was leaving.She is a super nice host.

All good.

Nice room, very comfortable bed but most importantly the woman who runs it is the nicest person i have met in Thailand and with how nice Thai people are thats really saying something. She did everything possible to make the trip as good as it could be would definitely come back.

Ms Kai is very helpful and a great host; price-value of the hotel is good; breakfast plenty and good

Our lovely, kind, friendly and generous hostess Kai made this an unforgettable stay. She went out of her way to make us comfortable, great breakfasts, free laundry and even took us to local beaches. We stayed an extra night and really didn't want to leave. Rest assured we will be back!

Nothing

The owner, Khun Kai, takes care of you as if you were her child. The rooms are big and the bed is comfy. They clean your room each day and serve a beautiful breakfast with lots of fresh fruit. The hotel is located in a great location, makes it easy to go to bars, restaurants, dive shops, you name it. Honestly, staying at this place was one of the highlights of my trip because Khun Kai makes you feel what Thai hospitality is all about.

nothing

Great place to stay. Kai is a really kind and hospitable host, treats guests like one of the family. I foolishly turned down her offer to take me to the beach on my second day, but she insisted on taking me on a detour on my way to the bus which turned into a 1.5 tour of all the amazing local beaches that I'd missed out on - if she offers to take you somewhere, just say yes!

Maybe the room could have been a little brighter, but that's more of a personal niggle :)

The place was really nicely situated - about five mins walk from the beach and lots of restaurants around. The room was lovely a spacious and clean - very comfy bed! The breakfast was massive and included in the price. Ms.Kai puts cheese in her scrambled egg - she knows! Ms.Kai and her son were so helpful - they helped us with everything we needed and the fridge was always well stocked with water and room cleaned every day. Kai helped us with our onward journey to Krabi and was lovely and friendly. wifi was really good! aircon worked well and balcony was nice to sit out on of an evening. shower was powerful and hot! what more could you need.

nothing.

Breakfast was very good, beach very nice and near the hotel. Staff was unbeatable, so kind, helping all time and very very nice

Simple, clean, and very convenient to tour operators and dive companies. Kai, the owner is very friendly and very helpful. A fantastic breakfast was included, which was so good I decided to stay longer. A thoroughly enjoyable stay.

it is hard to think of anything negative.

the property was great, clean and really confortable. but the best thing about casacool is Kai, the owner, who is the best person in the world. She was nice; helpful, sweet, like our mothers. we definitely will come back to visit her and stay in this amazing place. Breakfast was delicious and enough for the whole day !

nothing

Kai was such a wonderful host, from the moment we arrived we were greeted with the biggest smile and warm reception. Rooms are clean and spacious, bed is super comfy. Kai cooked us a beautiful breakfast, we only planned to stay for one night but stayed an extra night because we loved it so much. Thank you Kai 💜

The owner is exceptional. Wonderful host! She went out of her way to assist and ensure that the guests are looked after.

Kai is wonderful, the friendliest lady. She takes such good care of the guests and makes you feel at home. The location is central and although Khao Lak is quiet, this hotel is still in a busier part. I can happily recommend this place to anyone.

Nothing

Everything

Didn't like nothing. All was great.

We had a really great stay at Casacool. Our room was big and clean and the owner Gai is amazing and really goes above and beyond to make sure her guests have everything they need. She provided us with beach towels and mats and a whole big bag of beach toys for our children to play with, gave us a bag of snacks for the beach and even drove 30 minutes away to show us one of her favorite beach spots in the area. The free laundry service was so nice to have as well! And the breakfast - I'm still dreaming about it 2 weeks later. Bacon, your choice of egg, homemade pineapple juice and so much fruit. Every day the breakfast kept getting bigger. By our 3rd and final morning we had 8 different types of fruit to choose from! We were traveling with 2 young children and I appreciated how kind Gai and her staff were to them and forgiving of the general craziness of our family. Overall, it was a really nice stay for our visit to Khao Lak and I highly recommend for anyone who wants great service for a great price.

There really isn't much that I can think of. There isn't an elevator in the hotel and while that didn't bother us a bit it might be an issue for others. There also aren't a whole lot of open restaurants in the area currently since so much has shut down due to covid. Hopefully when things get better this whole area will go back to what it once was. Of the places open Green Pepper restaurant was our favorite. It's located just across the street and had a great selection of Thai and Western food.