ممتاز. ويوجد باصات علطول للحرم المكي توقف خلف برج الساعه علطول.

كل شيء جميل النظافة الغرف الراحة الخدمات الموظفين

لاشيء

Spacious room and shuttle bus. I would like to thank concierge people: Hariz, Said Ullah, Aman.

Nothing

انا اجي على الفندق للسنه الثالثة على التوالي برمضان، وصدقا السنه هذي غيييير الادارة صارت باحترافية عالية لا توصف، الخدمات مره اتسهلت بالرغم من حساسية الفترة الي هي نهاية العشر الاواخر، فاهنيهم بمجملهم ادارة، خدمات، مطعم

السنه ذي 2024 الفندق صدق كان قمه

Bus Service , Asian breakfast

With checking in, we are placed in the dark, which continues for several days. there was no electricity in the whole tower 8 and the hotel refuses to move us, we meet without electricity, without AC in the warmest room. staff in the hotel did not take seriously and let us be staying in the dark. Second for payment have paid in advance via booking.com but unfortunately the hotel has taken one more time while at check-in. we have told them that payment has already been made through booking.com receipts showed but they do not accept. took long journey 26 days to get own money back from hotel with loss of exchange rate.

خدمه النقل الي الحرم. حجم الغرفه.

الاهتمام اكثر بالنظافه و جوده الاثاث

The property is clean and easily accessible to Haram.

Very helpful stuff especially Mr Abdulatief in reception and miss Wysal from customer support

Some little insects in the suit

موقع ممتاز ونظافه عاليه

لا شيء

Fréquence navette. Chambre spacieuse, Check in et out rapide. Insonorisation.

The room was spacious, a big bed with good linen. I appreciated that there were no deco cushions on the bed. For those who wanted same, they are located in the walking closet which is a great asset in the room. I also found the kitchenette interesting. The room is equipped with a great dining area for two persons. The shuttle service to Haram is efficient with a departure each 10 mins. Same applies for the return. The trip to Haram takes less than 5 mins. I had taken the breakfast package. Since they have different restaurants for different towers, it was never over crowded for breakfast. There are also some shops on the ground floor as well as on the first floor. Housekeeping service was also great. They came everyday at the time that was convenient to me.

When I reached the hotel, it was around 20:30, extremely tired from my long trip to reach Jeddah and travel to Makkah. The hotel is a bit confusing with different towers. It took me 10 mins to find out the reception. It is a real pain to do so with luggages. The taxi did not come to the reception. So the luggages have to be carried. Even while getting in the hotel staff will not help. It seems that tje luggage service was for some priviledge ones. At reception, i mentioned to the staff with a blunt attitude that I had a reservation on my name but he could not find it. I had to give evidence of my booking and when he was able to locate it on his system, he then greeted me. For some reasons my Amex card did not work. But i was able to pay with another card. The hotel didn't accept payment cash in euros. I had to wait to get my room which took about 30 mins. For breakfast there was a buffet which to my surprise did not have any omelette station. Only boiled eggs available for breakfast. The pastries are all commercially made and fruits on the buffet are mainly from Cans.

اللذي اعجبني بمكان الاقامه السعر مقارنة بالباقي وقريب من الحرم جداً مسافة باص دقيقتين وباصات فورية

كل شي جميل ومريح

لاشي لم يعجب

فندق رائع موقعه والباصات متوفره بشكل دوري

لا شيء

Le service de navette est excellent ( 4 min pour se rendre au haram et 24h/24h ), les chambres sont propres et spacieuses / le personnel est très gentil et souriant. Vraiment rien à redire.

Only problems 1. They provided only 4 mini water bottles a day despite me having an executive 2 Bedroom suite 2. Wifi was not great

When i booked the room it was inclusive of breakfast but hotel said no to it. secondly when i checked in there was no power to the room as some repair work was going on. After spending 3 hours in the dark when i checked at reception, they were rude saying that is not their problem and electricity department is looking in to it. When i asked for room which has power they refused to do so. Just imagine in the current world staying in a 5 star hotel with no power and being refused to change the room was really suprise for me. I have travelled 17 countries but this was the worst experience. Food was not up to the mark . The only good thing was the room which was very spacious. To my surprise there was no room service for 2 days when i ordered food and also the dining was closed for few of the meals.

Hospitality and Food

...المكان ممتاز والسعر قيمة مقابل سعر الباصات للحرم ممتازه و متواجده على مدار السنه الغرف واسعه

الحمامات قديمه نوعا ما والواي فاي متذبذب لا شئ آخر

Reception staff was very welcoming and check in was smooth.

Ruime kamer

Kamers zonder ramen en glas werk nooit gewassen.

لم يتم استرجاع المبلغ لمدة يومين

غير نضيف وخدمه سيئه جداً

Everything. Room. Breakfast. Service. Shuttle service. Staff.

La propreté et la gentillesse l’accueil et la navette

Rien

Room size was Good , Breakfast was full of varieties , available buses to the Haram every 5 mins

Service was great

Location and shuttle service to haram.

The property double charged me for the booking. They promised to refund the second charge to me, however it's been 1 month and the refund hasn't been sent to my bank account. They have now stopped responding to my messages and emails. Booking.com have had to get involved and the hotel also informed booking.com they have sent the payment, but the refund still hasn't come into my account.

Shuttle Service from Hotel to Haram and Returned

Location Because in surrounding Local Shops there.

Our 4 bed room suit was clean and staff was very courteous, prompt service. Would love to come back with family. My son forgot his EarPods and he realised when we reached Madina Munawwarah. I’ve contacted Le Meridien and they found EarPods, excellent customer service, way to go!

Nothing

La navette et proche haram Le confort

Restauration sur place

Very friendly and helpful staff Great location Amazing shuttle service Incredibly clean, good value for money

Wifi was a little slow Need crockery in the kitchen