La vista de la suite

Que nontenia tv

- The restaurant next to the pool is delicious! They have the best vegetarian (or even vegan?) burrito. - Pool is small but a really nice refreshment! - upstairs the lots of space to sit and hang out - location is great - 5min walk from the ferry from Playa del Carmen - check in: super easy and really nice stuff. Gave us lots of information.

- OUR room was extremely loud!! There is a Discothek next to it - loud music till late. We talked to other guest and in their room it was quiet (so depents which room you are in) - We could hear every single chair moving from the upper deck. - the kitchen on the top was dirty the whole 3 days we stayed there This place has a huge potential if they clean more especially the kitchen upstairs. Apart from this and our loud room we would stayed there for way longer.

The staff was friendly and the location was very central and easy to find. We we liked having a refrigerator in our room.

Our room was nothing like the room we booked. The photos were completely wrong. The room was dirty, the shower did not have enough pressure to remotely take a shower, there were holes in the wall and the kitchen was not usable. The light bulbs would often flash like a strobe light. It was not made known to us that the pool and patio were under renovation and unusable with construction noise outside of our room. I think this place will be nice when renovations are fully done but we did not appreciate the complete inaccuracy in what we were booking online.

nothing

everything, worst experience in my life. don’t go there! we didn’t feel comfortable at all because it felt extremely dirty with sockets hanging off walls and smashed lamps. we used our own bedding because even the replacements were stained and tried to get out of there as soon as possible.

Convenient location in the city centre so you have everything you need around. Nice ambience and atmosphere and friendly and helpful staff. Massive shout out to the owner Deyner for being an incredible host and super generous to help with our request.

Some extra maintenance on the rooms and the common areas will make the place more pleasant to stay. The customer service attitude of one of the receptionists towards our request, but thankfully to the fabulous owner everything ended up amazing.

we couldn’t pay with credit card

The host was nice

The room had a blinking lamp which was readily fixed, but the toilet flush was leaking water and that was never fixed. We didn't have wifi throughout our stay. They told us there was a problem and they were fixing it, but we left and it was still not fixed... The pool looks very nice on photos, but in reality it was not so appealing. Also they don't have a good place to hang clothes.

Excellent location! And the common area is wonderful, especially with the opportunity to buy food and drinks.