Food is great, lunch and dinner options are varied so you don't have to eat the same everyday. Bus stop is very close and you can buy bus tickets from the shop across the street - good connection to the city as there is not much to do around the location.

Pillows are way too big, they didnt have flatter pillows either (requested separately). There is virtually nothing to do around the location - one smaller beach nearby, many restaurants/shops permanently closed. The chairs at the pool are constantly taken, unless you arrive around 8am to "reserve" it.

-peaceful small hotel -very beautiful and modern territory -nice 2 pools -beautiful sun beds -personal speaks English freely and in general very pleasant -orange fresh on breakfast

-they don’t clean beach near the sea -not enough sun beds -not great variety of food and 50% of food is not tasty -awful shower in the room -room is too tiny for 3 people and no place for clothes

The solutions and communication of the reception were in a high level. Thank you for you professional help.

The service and staff beautiful lobby and pool everything was good

the food was practically the same all week they need to change apple juice and orange juice for a reel juice with fruits and desserts could change also for an all inclusive is too limited

lovely pool area, bars including pool bar serve nice beer and cocktails. staff, in particular the girls at reception were exceptional!

Perfect place for Family vacation! Amazing pools for adult and kids ! Location and facilities are great for total relax even with small child

All was top

Everything was amazing, stayed here for 1 week, cleanliness of the hotel is amazing, the staff are so polite, the food is great (lots of different varieties)

nothing

The chef and the staff were very helpful and welcoming. They catered to all our Special food requirements.

in the new build, clean, modern with the latest USB C sockets! various lighting tasty food, poolside bars don’t use plastic which is good, nice new a la carte restaurant beautiful pool with comfy seating/loungers-all day sun

more hooks in the room for towels, robes etc in new build, need more mirrors-full length more traditional savoury Greek food on the buffet

very friendly stuff. food was good. our hotel room was very clean and nice. the hotel is close to the beach. we extended our stay four times

Everything! Very nice and cozy hotel! The staff is amazingly nice and polite, special thanks to Eleni🤗 The food, drinks, room...everything was super. It's very easy to access the center / airport by public bus (no.1 or 6, bus station just in front of hotel)... A big plus for us. Thank you, we had a great mini-vacation! 😁

NA

Very clean with great facilities. lovely swimming pools.

nothing, it was a lovely place

Honestly everything about our stay was amazing. Even before we arrived I called to organise the airport transfer and Michaela was so helpful. I read so many reviews about the staff and they were all so accurate all of the staff were so lovely in particular Michaela ad Kallia at reception, Nikos at the bar, and Natalie and the grill chef in the restaurant. The food was great a huge variety and many options for me as a vegetarian with some allergies. I would recommend all inclusive as it was a great option for us. The hotel is quite close to Heraklion city and there are lots of little touristy shops and restaurants along the road to the hotel. Honestly I've recommend this hotel to multiple different people and I've only been home for a few days.

The pictures show the hotel at the beach but is not; the rooms are far from the beach. I think they have two buildings, but I ended in a building not far from the ocean.

Not showing pictures missleading

The staff was very kindly and helpful.Room was very clean and the buffet was very good

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Comfortable room with shared pool, got our privacy. Nice lounge in the lobby, every day was a preformencers. Room was cleaned every day.

A lot food but every day prety much the same. Private beach not worth going. Better get a car and see some nice beaches around like spilies beach.

Very friendly staff.Clean rooms and nice buffet

Modern hotel with great facilities, staff were brilliant - so friendly and helpful

Food was a bit hit and miss but fine for a short stay

Staff

The staff is very nice, a good and pleasant welcome, they took care of all our requests and even upgraded our room, helped us order taxis. Many thanks to the hotel staff

I would add a few more towels but other than that everything is good

great value. very clean. very nice staff especially kalia at the reception

the beds are to soft. it’s not good for people with back problems

Very helpful staff, very clean rooms, everything about the hotel is great. The food was also very tasty and fresh

Nothing at all, everything was great.

Very clean hotel, best staff ever

Staying at this hotel was great experience, the room was beautiful and shared pool right from the room was excellent. We had all inclusive and there was no problem with that - lot od food, big diversity, pool bar with snacks and drinks was also good. The beach is circa 10 minutes walk away, private comfortable sunbeds and also beach bar - you dont have to order from the hotel but you just walk few meters to private beach bar (draft beer, wine and about 8 drinks in price of all inclusive, other drinks for payment). What was the best about this acommodation is the staff. Everybody was super nice and kindly and they help with everything. I have to pick up behavior of Kallia - the lady at the reception - she helped us to find transport do Chania airport, she phoned few car rental services about possibilies, she found the right bus connection for us at the night and she also order taxi one day before, so we catched the bus from Heraklion. She did much more than her duty and we really appreciated it ❤️ I hope this words will be seen from her boss and that she will receive a praise (at least). Really great experience, thanks everybody from Amounda Bay.☀️