The staff, clean, location, facilities

Need bigger swimming pool

Really nice rooms and nice pool and gym and great food (room service)!

Normal in a big city like Jakarta but it was quite loud during the nights from the traffic!

Staff yang ramah dan very helpful. I got free upgraded to junior sweet room .. So happy!!😊

Very nice and helpful The best

The staffs really helpful and responsive. Robot presence and face painting during breakfast was really helpful to keep kids entertain. The food variety during breakfast also excellent. They also asking and listening to the customer input and make it better in the next day. The amenities also excellent. Aside from regular drinks, They give free snacks and soft drinks in room fridge, the premier room one even already have bath tub that provided with salt bath and bath bomb, in which I just found the availability of it here. As quite a new hotel, even the toilet was upgraded with automatic heated toilet just like in Japan. Really

During the first night, the sound from live music can really be heard from 9th floor, thou on the second night it less noisy than first night. Also, some people were smoking in seating area near kids pools. It's kinda disappointed since there's no sign of no smoking near kids pool and not all parents wants to exposed their swimming kids near smoking people. Hopefully, next time at least the seating near kids swimming pool can be smoke-free. Also clearer information regarding the kids spa about how to book and how long they can used.

A lot of food varieties and so delicious

Most of the experience

Non soundproof room we still can hear sound of traffic from outside the hotel.

Comfortable room, very friendly staff my favorite was the big bathtub. Definitely recommend

The vanity was a little small and drawer in a bathroom a bit dusty. and we only get one robe

Super

Price too high for the location

Celebrate my birthday @jhl solitaire. Love it, great location and kids friendly, they great kids spa. The staff are all friendly, great breakfast with delicious choice of western and local food, what i like they serve authentic jamu gendong. Thanks to karina and fadil who decorate our room with such a sweet birthday greetings :). Dinner at Mangan also nice.

Location, Friendly Staff, Spacious Room, Kids Spa and Breakfast.

Absolutely everything you could need was in the room

Clean and good environment

Have a few stapler pins on the room floor

the staff!! superb friendly and helpful

nothing

The staff politeness and the rooms given to us were exceptional. Moreover, the spa is a must try.

The Breakfast spread should include more vegetarian food items however, we approached the chef every morning and he prepared veg sandwiches for us. Also, more egg-free options should be added in the menu.

location not far from the airport through new highway and in a new area with lots of restaurants. Good service and very comfortable room

My room 1115 the toilet flush didn't work, I mean the right one and also stop kontak my bathroom didn't work.