Location is perfect and lodge confortable

Despite our booking mentionned Visa was accepted but on arrival only cash was and the manager wanted us to go to an ATM (at Kitgum 132 kms from the lodge ?!?!?!). We have almost been refused and had to insist. Later we understood that Visa machine was out of order so they found normal that we had to solve (6 hours driving) a problem THEY had. When trying to make a bank transfer they tryed to get 3% additionnal fees compared to the fee received by mail at booking. Generally the personnel is unfair and lack of hospitality. The above issue poisonned our stay.

Location and views perfect, close to entrance Kidepo NP.

* They charge a surcharge for payment by credit card, while they would automatically debit the payment in advance (so without a surcharge). Because the hotel does not do this conform agreement, the visitor is confronted with extra and unnecessary costs. They refused to cooperate with a solution. * we got sick, probably because the food is rinsed under the tap and/or tap water is used.

Very friendly staff with great location, fixed food menu which may not suit all, however the food is of a good standard.

Nothing we didn't like about the place, people, room or food. However when you go to check out to be told they don't take credit cards comes as a big suprise, especially as on booking.com it says it does. If you didn't have a large amount of cash on you I have no idea how you would pay because you are several hours from any place you could get money. So they need to make it very obvious they don't take credit cards.

the staff delayed the payment of small change (14,000 UGX) extraordinary long- we assume they hoped to get this amount as tip.

we liked the tent, view food ok, staff ok

we have travelled 3 weeks through Uganda and stayed twice in a Nature Lodge accommodation. Every time there seems to be a problem with the creditcard machine with check out and guests have to pay in cash. None of the other accommodations we have stayed in had this problem! awkward!

This is an amazing place, total wilderness and full of animals. The views are extraordinary. The lodge is good and clean.

Check in was very stressful. Booking.com says you can pay be card but the lodge only accepts cash. Since there is nowhere within two-and-a-half hours drive where you can access cash this was stressful for me and others. Booking.com and the Lodge need to get their story correct post haste.

Everything!

No fan in the tent.

The pictures don't do justice to the amazing hilltop location with views all around

Nothing