The location was good, the weather was great and the view from our room was pretty nice. The drinks at the lobby had the best liquor option and better brands. The masseuses were kind and did their job well.

Ugh. First of all they lost our reservation, despite the hotel sending me various emails throughout the prior week confirming our reservation and to connect me with what I thought was our concierge. We spent like 2 hours for them to get us another reservation and tried blaming us. They must've not updated the reservation either because we would give our room number to restaurants and the spa and there was a problem with it every time. The facilities are what I would expect from a $150-max $300 hotel. They were probably at their prime in the 90's. The service: The staff was mostly ignoring us, my husband and I kept being puzzled at how we felt an inconvenience to them, there was a lot of people being New Years, but even when trying to get a drink at a bar, while politely waiting for my turn, I overheard them talking about how fed up they were with the tourist. Now, I understand. I used to work the industry in Baja so I always tipped, but I felt like I had to tip from the first interaction so I could get at least acknowledge of our presence to no avail, it didn't matter. It's not the staff, it's the management. Clearly the staff is overworked and the systems implemented don't seem to work. My husband and I booked a massage for 190 min and despite paying ahead of time at the lobby they still gave us a hard time, one thing is not finding our payment, another thing is making you feel like you're trying to rob them. The attitude of the receptionist at the spa was uncalled for and not what I have experience at a $1000+ a night hotel. The reservations and communications from the staff was horrible, we felt invisible as we would try to make reservations and each place would tell us we needed to go through somewhere else to make it. Which resulted in ending up being too late for most restaurants. I felt like I couldn't reason with anyone. The food. I would describe it as if 7-eleven served full meals.

We loved the beach at the property. The beach was very private and beautiful

Nothing

Limpieza y orden en las instalaciones, los alimentos y bebidas, que cuenta con "de todo un poco".

Tiempo de espera en zonas de comida.

员工素质不错

酒店布局不太合理

The views were amazing. The property was well maintained and even though the property was large they provided golf carts and drivers to take you anywhere you wanted to go.

The swim up bar pool was cold and had a slanted ramp right before the bar that wasn’t marked so if you didn’t know it, you slipped.

The beachfront was nice which is hard to find in Cabo due to the terrain. The All inclusive included drinks which were made with quality alcohol, and were made well & strong. Everyone was VERY friendly. The room service was quite phenomenal, and was very convenient. The Resort itself was not over populated by any means. Housekeeping was on top of their game always making sure the room was clean, and that we had enough towels to go around. They definitely keep that place running. The Mini fridge in the room was stocked, and complimentary if you do the all inclusive. The Starbucks was convenient to have. Coffee shop snacks were nice little extras and seemed to put a smile on everyone’s face that came in.

Most of the restaurants on site included long wait times which caused the food to be cold when we eventually did receive it. The restaurants serve small plates which often times had great presentation, but a lack luster taste. The online platform that you can use to find out daily activities happening at the resort was difficult to access, but has the potential to be used to its full potential. The Starbucks workers, along with every body else were very friendly and hard working, but they let their espresso shots sit out for to long so they became very bitter. I watched them do this for just about all the drinks they made in a 30 minute time period.

We liked the view.

The food sucks at the resort, location isnt great if youre going to spend time in Downtown area.

the pool area was very very nice and the food was good.

1. It was NOT all inclusive!!!!! Having dinner at one of the restaurants cost $30 just to eat there! Then the menu items at all the other restaurants had a special menu that was also not included, going to get coffee, top shelf liquor, even trying to get shuttled to places cost money....i was very surprised and disappointed you had to pay for those things. Also, to go into the grand club you had to pay $50 a day to get in....AND it was not worth the money what so ever. 2. another big disappointment was how the place was not air conditioned good at all. we would be sweating during meals, we sweat during our massage, in the lobby, any closed in areas had the worst air flow. 3. also when we booked our room we booked a Deluxe room to have either 2 queens or 1 king and when we got there 1 king was not an option. you had to pay an extra $100 a night to get a king bed.

The breakfast buffer had plenty of tions and the service was excellent. Numerous restaurant options, the Sushi and Italian restaurants were two of my favorites for dinner. During the day the poolside restaurant was a great option and very convenient. We stayed in the family suite and there wa splenty of room for the 5 of us as it has two separate bedrooms and 2.5 baths. Also, unlike many other hotels there was a section of beach where you could get into the water. Kids got a chance to snorkel right at the hotel.

August might not be the best time to visit unless you like it hot, hot, hot!!

The staffs deserve an applause for being super friendly and helpful! I think that was the best of our stay. Everyone was super friendly but in a genuine way, not because they work there (maybe) but we could feel the genuine from their smiles and quick conversations with them.

Friendly staff, lots of food options, beautiful beach

Room service was slow.

We really enjoyed the snorkeling right on the beach. Large amounts of fish to view and it was beautiful. The beach is a plus for the property and I was pleasantly surprised because many described it as not a swim-able beach.

We went in July and it was hot. The majority of the restaurants did not have AC so it was tough to escape the heat unless you were in the water.

The restaurants at this hotel were surprisingly great. Especially for all inclusive. Make sure you try all of them to find what you like. Stick to the indoor bar at the hotel entrance if you like a good alcoholic drink. The beach area is small but get there early to enjoy calmer waters, and less people.

The place needs renovations. It is all in the details to be an excellent hotel. This is where it lacks.

Staff were amazing. Variety of restaurants. Prompt service. Value for money.

The property is generally well maintained - however is a slightly older and this shows in some parts.

The stuff and crew were good.

* On the main pool you can find a lot of loosing tiles. * The second pool doesn't work. * Most of the restaurants are open qith NO A/C or fans! It's the only place you gain calories and burn it the same time lol. * We found 4 cockroaches in our bathroom, and when we called to report it, we were told that they don't have control of it, and they can't do nothing besides taking them out. * You can't order Latte or cappuccino from the breakfast menu/ buffet, you will need to go to Starbucks and pay for it, even though you are in All inclusive resorts! * Some of the restaurants are ok, the others take forever to get the food. * The room keys/ bracelets aren't reliable and you are going to walk a long distance to the lobby to get them re programming. * Rooms need some renovation, and as a General contractor, I would give it 2 stars. * The stuff and crew they are hard working and nice. We'll definitely comeback to Cabo BUT not to this hotel!

The hotel and pools were amazing. Loved the variety of restaurants to choose from. The staff was very helpful and friendly.

The check in and check out process was extremely difficult. They pressure to participate in the time share presentation was excessive. Upon checking out, the hotel overcharged my credit card $1500 for incidentals that we should not have had since we had paid for the all inclusive package.

Pools, food

Drinks, room outdated and loud

Staff was nice. They could do a little better explaining everything. Once we figured it out it was awesome!

Checking in they were not going to allow us to use all inclusive until 3pm. We were there at 1pm just like the reservation stated. We had to get the manager to approve.

The staff was awesome and the property was beautiful

We loved everything!

relaxed and fun

nothing

good food

slow service, cockroach in the room. You have to pay $30 in La Bodega to force you to get something from the premium list.

The food was amazing! The staff was wonderful, so helpful. The activities were fun.

Leaving!!!

The food at this resort was divine! The only place we didn't get to eat at was Rosato's; no reservations were available! The sushi at Sky was amazing. The red snapper at El Mexicano was delicious! And the breakfast and lunch at the Peninsula were fabulous! Also, definitely try the ceviche and the shrimp and/or beef tacos at BLU! Actually, try anything at BLU! The lobby bar, the cart drivers, and all of the housekeeping staff were exceptional! The hotel personnel were simply fantastic! And the best news ever, they did not make us sit through any type of presentation!

The guest rooms, while very comfortable, needed some attention to detail. Simple little repairs, like paint and grout repair, were not cleaned up properly. Paint drops were just left as is. The mirrors need to be replaced as well.

Staff was great and the drinks and food was generally good. Was hoping for better food at the Mexican restaurant since we were in Mexico but the menu and options seem limited.

Blu Restaurants was closed on the day we went for dinner there but I didn’t see any sign in advance about it being closed. Room privacy could have been better.