Tudo muito bonito, apaixonante

Nada

Atmosphere. History.

Couch could have been a bit more comfortable.

Our first room's AC was so loud that we had to be reassigned a room on day 2. The front desk was very accommodating.

I did not like having to pay $40,00 A DAY just to park the rental car. In 5 days, housekeeping only showed up twice. The second time I had to track down the lady just to get fresh towels and shower gel.

We were blown away by our dinner experience at JWB Grill. It was truly exceptional and surpassed our expectations. Both my wife and I were thoroughly impressed, finding that the quality of the meal rivaled some of the top restaurants we've visited globally. The Ora King Salmon, in particular, stood out as a dish that could easily hold its own among the offerings of any five-star establishment and my wife loved the Harissa Roasted Half Chicken.

The hotel's location in Palm Springs presents some challenges as it is not within walking distance of notable attractions, necessitating the use of a vehicle, which isn't a significant inconvenience. However, during a visit to a nearby Walgreens, we observed litter strewn across the entry sidewalk, a boarded-up window, and someone residing in their car, raising some concerns about the area's condition. Further, while walking our dog, we noticed a dilapidated apartment building across from the hotel, underscoring issues within the vicinity. Staying within the confines of the property, akin to a vacation in certain parts of Belize or Jamaica, provides a buffer from the surrounding neighborhood. It's worth noting that Palm Springs has a high crime rate compared to other communities across the United States, and the hotel is situated in one of the city's more crime-prone areas (according to NeighborhoodScout.com). Therefore, it's advisable to exercise caution and drive to the sights and restaurants you wish to explore during your stay. Alternatively, you can opt to remain at the hotel, where we felt entirely secure, and relish in a tropical retreat amidst the desert landscape, enjoying the amenities and ambiance of the property.

Great room on an upgrade. that was wonderful for our honeymoon. the ambiance, relaxing quality of it is really nice.

Only problem: the maiin dining area was poor. Delivered a soup appetizer and fish main course at the same time. very odd. and did not deliver my wife's food for another five minutes after that. room service is in boxes and bags with plastic cutlery, a little corner cutting but food isn't the strong point.

Close to my event.

The hotel is a "Las Vegas" style hotel without the gambling. Tacky, noisy, music blaring all hours, dirty, and need of a refresh. I moved rooms three times because of faulty A/C that sounded like a train and constant banging and talking above me, no warm water and damaged rooms i.e. toilet paper dispenser on the floor, and views of a parking lot. Constantly had to call to get clean towels from housekeeping. Their gym facilities lack equipment, etc. and they have the gall to charge you a "resort fee".

N/a

The unprofessionalism the security and late night staff. They were not professional, respectful, or polite. I did not feel or was treated like a paying guest. The room was run down. I felt like it was a motel 6 quality room. I left this establishment after the confrontation of the unprofessionalism of the security staff and late night front desk and turned on my key just after a few hrs. I would not stay here if it was even free.

Friendly staff and very comfortable

It’s older and could use some updating

Heated pool

The curtains have stains, waterflow at the bathroom is weak.

Rummen och atmosfären. Vi kunde tyvärr inte testa poolområdet pga sjuka barn men det var ett bra hotell att vara sjuk i. Nära till 7 eleven och lätt att köpa mat från hotellet till rummet.

Köer i receptionen. Varje gång jag ville fråga något eller checka in/ checka ut var det långa köer i receptionen.

Was so clean, and just a fun vibe. Staff was friendly food was amazing and margaritas where WOW

No towels available when we went to the pool.

Easy to get around, lots of facilities within the hotel, great location, friendly staff.

Some of the facilities felt dated, and not as many modern features like power points/chargers easily accessible next to the bed.

Always a decent time at this property. The staff seem pretty courteous and make decent drinks when they finally get to you.

The property seems ran down. Specifically the pool is missing tiles and the rooms could use some updating. The staff takes a long time to wait on you and the drinks and food are way over priced.

the bed is so comfy, the room is big enough for 4 people, air condition is quiet

nothing to say here

I enjoyed everything about the property.

Room service.

Beautiful pools very clean

The property was fun, modern, inviting, and it had many photo spots. the Pool area is awesome.

The Pool closes too early.

The pool. It was a tad bit cloudy and the cabanas were very dirty with leaves and debris. Need to keep the pool crystal clear and cleaner. Need to have the trash around the pool area picked up more oftern.

No bartender in the second pool and no towel available

Everything about the Hotel was great, It had a fun atmosphere & the staff was great.

Nothin pretty much, everything was great.

Our room was very nice and clean, the bed was very comfortable. The pool staff is amazing! The food is also amazing. Calamari was my favorite along with the fish tacos!

I booked for one night and paid about 200 USD. At the same time, for no reason, without any consumption, I was charged another 996 USD on the credit card. I called about 10x and wrote 6 emails without any response. Not only was I cheated out of 1000 USD, my problem is not taken seriously at all, I receive no response. The only thing I heard was: they only see the transaction of 200 USD. Wow - thank you! Nevertheless, I have an additional deduction of 996 USD on the credit card statement. How can they be so unresponsive to the customer and not try to help? I will avoid this hotel from now on and recommend everyone to do the same. Worst experience ever.

Excellent overall experience So glad we picked this hotel to stay visiting from Australia

Couldn’t faUlt anything

Fab place to relax. Service friendly, great staff.

Great facilities and great food options.

Room wasn't cleaned i think because our small dog was there, but no follow up to resolve that. The small pool area wasn't clean. Spills on the deck and garbage cans overflowing.