The 2 bedroom apartment was as expected but for a 2 night stay we only had it for one night, due to a booking mess up. The manager was most apologetic.

The photos online and here are not what you see when you arrive. The pool is actually out the back and looked very nice but as you drive up the place looks uninviting and quite generic. There was a muck up with our booking and we had booked to be in these 2 bedroom apartment but when we arrived at the room there was someone inside cooking dinner! There is no onsight manager and the office closes at 5pm. Due to a huge traffic jam on the motorway, we arrived after 5pm. The manager did come and meet us there, after we made contact that there was someone already in our apartment. We were taken to a much less salubrious single story apartment block in another street. The beds were clean but carpet filthy and bathroom old. No discount or refund was offered. The second night was in the apartment that had been booked and payed for and it was clean and comfortable. I had received 9 or more emails and confirmation from Booking.com, paid up front several days before and it still wasn't right.

Comfort

Kitchen space very small

Nice pool & bbq, comfy beds

Was further from the beach than we thought & right next to a large Countdown (kind of handy but not as idyllic); not great value for money

We had a very quick stay but it was clean and tidy and very good value for money.

Room was excellent,but spa was broken and small amount of water leaked thru vent above toilet.microwave was also buggered..outside the gutters are chock full of weeds causing rain to pour down in front door and generally needs a tidy up.but was definetly stay there again

Outside needs a good clean up

Pool looked great. CD right next door which was handy.

Stayed here for five nights in February. Unfortunately we were hit by cyclone Gabriel and so did n't see the best of Paihia. Our room was comfortable enough but it would benefit from an upgrade. It was n't that clean. They had Sky television and Netflix which was lucky due to the amount of time we had to stay in the room. Washing up was via a plastic bowl and using the bathroom sink.

Expensive Motel for what it is. Did n't see see any cleaning staff during our stay. Did n't have a change of bedding or towels for five days. This may have been due to the storm. No one on reception either. We felt abandoned and left to our own devices to deal with the effects of the storm. Very poor service by the people who run this Motel. (Who are they?)

The room wasn’t clean furniture was old chairs had leather peeling off and they were dirty. We had problems with bathroom smell they got handy man out smell came back again next day drains were blocked in bathroom spar bath broken No Wifi password house keeping didn’t come everyday they took towels and didn’t leave anymore I had to contact them leave messages

Big room. bath. lots of room in car park

didn’t see any staff in office. sliding door was hard to lock. only 1 tv. queen bed was 2 singles together was uncomfortable

It was exactly as advertised & what we wanted, but nicer and cleaner. We liked that it was low key, self check out but when we locked our keys in and had a first aid request, they helped out immediately. They were amazing.

Convenience to activities

Facilities very tired ad worn. Rooms not cleaned very well.