Rooms were good

The breakfast needs a better variety.

The breakfast was delicious and they served variety of food every morning

The staff and they went all out to meet my special arrangements

Nothing... Everything was perfect it's just the must be some microwave in the hotel

The place was very neat the bathroom was very good Thanks

The bathroom

Well located!

Efficiency of the staff when called for room service, friendliness of people both internal and external. Proffessional competence and due-care was an highlite for me.. Everyone was friendly from all client touch points, live engagement and customer service orientation was out of this world...

The size of the tv in my room, not that I complain about it but if you leave your 40/50 inch tv at home and book a weekend away atleast you expect to feel more than what you left behind at home but it was not the case here. And also the broken tile in the bathroom behind the door at room 118 first floor, as part of OHASA checking, Operations manager should note and fix such things because they are not looking good at the clients view. Some plugs were not operational when charging the phones.. These are not complains its just things to look into when getting a chance

Its great breakfast offering a lot of options

The welcome was just wonderful, we came earlier than our checking in time but we were just made to feel at home. That's just how the staff is, Andy my guy your treatment towards people keep it up. It really shows that you are the face of the hotel and you welcomed us with warm hand. Thank you I am definitely going to come to the hotel again and bring more people.

There's nothing that's not to be liked there

Safe area, very clean rooms, comfortable beds, good facilities.

The TV

Breakfast was very good and the location as well

The cleaning staff (room service)should have been more friendly

Loved everything about it. Breakfast was excellent, bed was comfy

There should be table and chairs on the balcony.

Very happy with our overall experience, breakfasts was delicious, a decent variety on offer. Staff were very respectful & professional. And very conveniently situated, access to major highways and malls and most important a short drive to the beach. A definite must stay

breakfast need more of variety

breakfast

The room with the sea view was excellent

The beds were a bit hard

The facility was excellent and the staff was super friendly. Breakfast was amazing and the variety out of this world.

The water in the shower was not draining fast enough and that was a bit uncomfortable.

Everything is going well

Nothing

Good staff very helpful

Tv

I loved everything, from the time I arrived, the reception guy was very welcoming and helpful. I felt very comfortable, I would definitely go back any day.

I was totally happy with everything.

Cleaning staff were more friendly and accommodating than the check in staff. The shift Manager Brendon Arumugam was the only Staff that went out of his way to assist us.

Check in Issue: I booked a week in advance and requested, interleading rooms because we had a teenager and 2 children under 10 in our group. We called a few times before the check in date to confirm everything, we requested an early check in as we were traveling from Johannesburg from 3am and wanted to freshen up, we were told that check in was at 14:00. When we arrived at 14:00 to check in, we had to wait 45mins to be checked in. Check in staff was not accommodating at all. Rooms: The Beds were not comfortable at all. Pillows were incorrectly marked, Soft was marked as Firm and Firm was marked as Soft. The shower water flow was extremely slow. We requested the use of an iron and ironing board; we were limited to 30 min's, which is understandable, what was surprising, was that the Iron was chained the ironing board. Breakfast: On the Saturday morning, there was no option of fried eggs, only scrambled, when we requested for fried eggs, we were told that the only other option was pouched eggs. There was only 1 option of Sausage (Lamb) no pork or beef. There were no baked beans, only chakalaka. On the Sunday morning, there was only the option of pouched eggs, no scrambled eggs. I only had baked beans, bacon and a half-cooked chicken sausage for my main breakfast.

The staff, helpful and cheerful...

Nothing

Staff were friendly and willing to assist

Bed was sunken in on the one side, checkin was way too late, only received the room after 2.30.

Everything but the service was amazing and the staff were very welcoming which made the stay a very pleasant one. The location is perfect at its central to most convenient shops and the food was great. Thank you

Everything was perfect.