The facilities in general were quite artistic, well designed, and a good quality.

The shuttle service to and from the town is a little irregular and unreliable.

the layout of the hotel and design. breakfast and service. the spa and swimming pools

after two dinners, the choice is quite limited

The hotel is located in an very beautiful area, with well preserved gardens. The view from the balcony is amazing and very relaxing. The staff is very helpful and friendly. The shuttle to the city center works very well.

The shower is very weak and the temperature oscillates a lot. Also, the bathroom was stinky due to a bad smell coming from the drain. The hotel has 3 pools: one extremely cold and two extremely hot.

Good location, nice rooms and clean.

Unfortunately the food was quite average or at times even bad; the dinner and the breakfast both. Also the room service was not working well and ended 7.30pm, which is too early for a place with lots of day tours etc.

Excellent, comfortable, good price vs satisfaction.

The price of the beer.

Great spacious room, fabulous showers (2, one inside, one outside!), nice poll area, great breakfast. Complementary bus shuttle to village.

Some parts (pool area, gym, spa) were a little run down, could use an upgrade.

Nice swimming pools and breakfeat

The hotel looks like used to be really good, but lack of maintence! the employees are kind and hardworking but outnumbered they can't solve infrastructure problems that lack maintenance. The worst part is that the sewer station doesn't work, which makes much of the hotel smell terribly. we stayed for four days, we relapsed from this since the first, and only on the third, after changing hotels, they changed our room. a sanitarian problem like this is inadmissible, especially in a hotel with daily rates of this value. I felt completely cheated

Reception and customer service was great! Staff very friendly and absolutely helpful. Although the hotel is located slightly out of the town center, they do provide very convenient and reliable shuttle service. The free bike rental was a huge plus as well! There are 2 heated pools which you'd need in October Bed was very large We liked the fact that the room had a balcony which overlooked the mountains in the distance At night, if you went to the end of the hotel to what was the observatory, you'd be able to see the stars, really an extraordinary sight Breakfast was a decent spread though quite a similar spread. We enjoyed it nevertheless. Lots of lounging space around the hotel

Due to the nature of the desert environment, the room is rather dusty. Hotel staff came to mop and wipe down the place but it got dusty again pretty quick. The hair dryer in the room is not the best The main pools are not heated so its quite impossible to swim in even in the noon (very cold) The astronomical observatory on site is not functioning (there are no telescope(s) The

wish the staff was better informed about excursions. hotel could not offer a late check out of one hour. !!

fantastic location, felt like a little gem in the middle of the desert.

could have had tea coffe and water included in the room rate given this isn’t a cheap hotel

The site is beautiful and large with pools, small gathering areas, beautiful lobby, we even got a welcome drink. The rooms are stunning. It was hard to leave. The bed was large and comfortable. Could have stayed days! In addition the staff went above and beyond to help us when we had a problem with our car. They coordinated transportation to Calama airport in this event. I would strongly recommend this place and would stay again

The place is a little far removed but they provide a shuttle - which could be great if you want more quiet

The hotel is beautiful. All members of staff were friendly and polite. We had most of our meals at the hotel and the restaurant is very good. The room is big and comfortable. It is a good choice in San Pedro.

Everything was nice, comfortable and relaxed. Staff was all very pleasant. Food could improve and also better coffee!

Food choices. Even though drinks were great!

Really comfy bed. Good restaurant and bar service. Good breakfast. Natural and heated pools.

Shower water wasn't that hot, so it was a bit uncomfortable during the cold days.

_ room design _ heated pool

_ diesel generator making noise all night long _ staff without training and without anti focus on customer’s expectations _ offers less than less expensive and more central hotels _ the worst breakfast we had in the region (breakfast from cheaper hotels was better and more authentic, with better quality products)

The room is big and very confortable. The bathroom is amazing, with a shower in open space.

The room had a lot of dust, and although the staff was attentious, many times there wasn’t any in the restaurants or bars.

The property is very nice, with a stunning view of Licancabur. Big room with a great garden view.

Some curtains were not working properly. One pool was boiling literally.

Location, friendly staff, sitting under the stars around an open fire with a nightcap!

The restaurant menu was very limited

Rooms are nicely designed; 5 pools could be a good option for a sunny afternoon

I understand it’s been 2 years of covid and half a year of social unrest and they’ve reopened the hotel rather recently but it looks like there’s limited understanding of how to operate it. Just a couple of examples: 1. Hotel restaurant was meh; breakfasts were prepackaged as if you’re flying a cheap airline 2. There was no one at the pool bar so you have to take a long walk back to the main lobby if you want a drink 3. The spa didn’t see a cleaning within last 2 years for sure; things like no toilet paper at the bathroom Besides, the hotel is in the outskirts of San Pedro so you almost certainly will need to take a shuttle to/from town; bikes are an option but the hotel didn’t have child seats for some reason