Great hotel overall. The staff is super attentive and kind, the facilities are beautiful, the basic room are basically huge suites. Great bath tub, rain shower and super comfy bed. I also had a great massage and the cocktails at the art cafe were amazing. Concierge and butler service available 24h, they literally helped me with anything, even shipping a box to Bali. Also breakfast was amazing, I've never seen so many options! I was travelling alone but I never felt alone thanks to the amazing people working there.

You can hear the traffic noise if your room is on the highway side, but it wasn't bothering me.

The breakfast was next level. So much choice and the staff very attentive.

Nothing

location , staff and cleanliness

nothing

Beautifully decorated and excellent service

I liked everything

Fasilities, good for jogging out side of hotel, gys is ok, coffee bar next to swimming pool. Good for young families. Connecting to Lotte Plaza. Breakfast serve many kinds of foods / trdisional & western foods. Every thing is ok. staf very kind & helfully. Thanks

Nothing.

Exceptional service & only steps away to the mall

It's so unfortunate, the food at the Art Rest was not a delicious and tastefull as 5 years ago.

Breakfast was oke

almost nothing

The staff’s attention to detail, care and service was beyond my expectations. I felt always taken care of and under their guidance if I required anything. I was with them on whatsApp and always had any query responded to right away. Exceptional. I’m also super picky about Air conditioning especially in humid climates where the room can feel stuffy, and the hotel here had excellent air conditioning. Additionally, the location is superb with a mall connected to it so everything was super convenient. Special thanks to Fara, Thalia and the team for being so hospitable

The staff's friendliness, the facilities, the FOOD !! the location being attached to Lotte Avenue

nothing

the garden and the pool

nothing

Helpful staff, great pool to survive the possibility of a flight. beautiful and tasty lounge

Location Service Staff

Breakfast Old facilities

Staff provided excellent service above expectations iRoom is spacious, modern and clean. great facilities and good variety of food on breakfast

na

great location, room is spacious, modern and clean

na

exceptional service n amazing butler

Excellent butler service. Smooth check-in and out. Easy access to mall, easy to find restaurants.

Limited parking space. Very crowded during breakfast, although on our last day, we were directed to upper floor breakfast lounge. Poor service at pool bar.