Great location and hotel staff were very helpful, even calling an event to help us with dress code.

Room did get quite hot as the Aircon cannot be on whilst the lights are all off.

excellent facilities, location and staff

location

Air-conditioner stopped working. The breakfast was a very poor offering and not enough staff to support

I liked the cleanliness of the room and how comfortable it was.

That there are 3 APA hotels in the one street.

Staff, Location, Cleanliness

Bed is too soft, a bit hard to sleep

location was great and staff were excellent.

Very small room, checkout was 10am which is very early. No lounge or Bar. Very noisy location.

- Clean - Friendly staff - Good Location to get around the city

- Air fresher didn’t really get rid of the smoking smell

Location is very convient to the Shinjuku and Shibuya areas. These are the main nightlife areas for foreigners, locals, young people and the gay community. The rooms are clean and the staff is friendly. The room is quite small which is why the price is competitive. The restaurant looked very good though I did not eat there myself. Staff spoke sufficient English

The laundry facility is only one washer and one dryer, this wasn't a problem for me as I was not there during a very busy period and was jetlagged and up late at night but I see how it could be annoying at busier times.

Clean, comfortable and well equipped rooms. Rooms are small but that is consistent across rooms we’ve stayed in across Japan.

No lobby wifi made it difficult to communicate and check in. Extra fee to check in early is frustrating.

The location is excellent. You can connect with several lines of Tokyo metro. It's really convenient. Only 1 station to center of Shinjuku or you also can reach Shinjuku by walking only 10 minutes. Only 3 minutes from Higashi-Shinjuku station. The Staff's also really helpful and kind! They helped me solve the problems and also helped to call a taxi when i'm back the airport. Appreciated for that!

The space of room is quite small than I thought. If you come with family , it's quite small but still acceptable. The bed is too soft , the older may not like this. And there is some dust on the wall of room but not that problems.

It was really clean. Got a voucher to check out later. Staff is very friendly and reception could speak english well enough :)

You can hear ambulance/police at night.

Great value. Everything you need.

No complaints at all. Just an FYI re location the nearest train is Higashi Shinjuku stop, not Shinjuku, but it’s only a 15 minute walk from Shinjuku anyway.

Welcomed with an origami crane in the room and good options of lighting. Friendly staff.

Furnishings outdated and buffet breakfast

It's exactly what you see. It had everything we needed and the space was just right. I think the best thing about this place is the location.

Pillows were...but again, you get what you pay for :) Everything else including the staff was good!

I believe it was fair value for a very expensive city

I misplaced my room keycard & was asked to pay a 1000 yen for a replacement. I believe this was excessive. I think this should be a free service