Room was good. staff very friendly

Breakfast was not great. Aircon stopped working Service at restaurant a bit slow and not much of ambiance...no music. food was good.

Location

Should ne clean further

The housekeepers cleaning our room did an excellent job, ou room was kept clean and they were really friendly.

Welcome reception wasn't good, the Aircon was off and on. The water bathroom taps ran with cold water, ended up bathing cold water..Meals are expensive

Very happy with the cleanliness and staff.

My booking seems as if i had breakfast included however it didnt

Nothing

I feel robbed of my money.

Very central in Harare. Good staff

Food was expensive and just reasonable quality.

Not maintained and needs upgrading

Old furniture and fittings etc

it’s a good location for my business -

the staff are very rude. they complain about being underpaid to customers. they don’t follow their own terms n condition. they gossip about guests. very unsettling rude staff especially Richard Muchauke. he made it known to me they didn’t want me staying in the hotel due to the fact I voice myself opinion and I question bad customer service. bare in mind I have been staying here for a month. for him to have the audicity to say that to me when I have spend thousands here. will be pulling it with Headoffice - as he mentioned to me there’s nothing the GM will do even if you speak to him. i only stay at this hotel as it is near my business but I expect better customer service

location

the staff are very rude. they complain about being underpaid to customers. they don’t follow their own terms n condition. they gossip about guests. very unsettling rude staff especially Richard Muchauke. he made it known to me they didn’t want me staying in the hotel due to the fact I voice myself opinion and I question bad customer service. bare in mind I have been staying here for a month. for him to have the audicity to say that to me when I have spend thousands here. will be pulling it with Headoffice - as he mentioned to me there’s nothing the GM will do even if you speak to him. i only stay at this hotel as it is near my business but I expect better customer service

Staff were lovely

Noise

Nice gym congratulations for this significant upgrade

Breakfast is too expensive Restaurant menu has no prices