Been staying at this hotel many times due to its fantastic location. But the room needed updating.

Great Location , Great Room , Great Service

Nice understated hotel close to Shinjuku station .

Awesome place!

Sato did the check in for me and she was very helpful. Other staff were excellent too. Would definitely come back here.

Great location! Lovely rooms and a great view. Staff were very kind and helpful

Great hotel, very accommodating staff and very comfortable pillows

spacious clean and tidy room,very convenient location, beautiful view

A very nice hotel, clean and pretty. Room is spacious. The breakfast is very very good too.

Beautiful area and nice property and great services!

Room is bigger than the many hotels we had been in. Not much on the view. When we entered the room, we were greeted with a waft of toilet smell (stayed that way throughout our stay). Carpet is worn. All else are acceptable.

Excellent service and cosy ambience. The view from the room is spectacular. Love the location as well!

Amazing view and big room

Conveniently located. Very short walk to Shinjuku station. 7-11 conveniently located at level 1 of the building. There is an airport limousine bus stop at the hotel. Easy online booking of bus.

Good location. Hotel a bit old and good upkeep.

Great hotel!

Great location. Super close to everything you need. The train station is literally around the corner. Beautiful views of Tokyo as well.

Close by the shinjuku station

Love the location, easy access to the train station and walking distance to Shinjuku shopping area. However, the TV choices were very limited. No English movie channels at all. Also, would be great to have massage or spa facilities available within the hotel to ease our tired bodies after all the walking and shopping.

The front desk is very helpful.

Japanese service and customer focus is legendary. Not this time. After a one night stay, we were to return for an additional 2 nights after a side trip. At check out on our first stay, I specifically confirmed that our reservation was intact, and, that there would be 3 beds in the room since I booked and paid for a triple room. “Yes your next room will have the 3rd bed.” All good. Upon return, the front desk clerk said that we had a room with 2 beds. Not correct. Rather than checking again, she proceeded to firmly insist that the reservation I made was for 2 beds. So on to the routine to pull up the reservation on my phone. Then she has to read it, more than once. Then call over yet another clerk. Same routine. But now it’s, ok, we will make sure you have the triple room as booked. But please wait until we set up the room. No apology. No empathy. Didn’t even believe me, and now I had to prove that I paid for something they were not prepared to provide, and when they were proved wrong, they didn’t acknowledge it. This is very uncharacteristic of the property (I’ve stayed here 7 times already). And extremely uncharacteristic of Japanese service. There are many, many fine hotels in Tokyo. They will get my business going forward.

Staff were friendly , lobby is clean and bright. Can’t fault the location but the hotel room need a face lift. Dated.

Reception was friendly n helpful. Property is well maintained n location is excellent .

For sure, will stay again in future

Perfect hotel and location for your first Tokyo visit. Right near subway/trains, friendly staff, super clean. One of my favorites hotels in Japan. Fully recommend!

I used to stay in this hotel for many years when traveling to Tokyo, but this time I feel like the hotel is deteriorated a lot without proper maintenance. I was assigned to 23F however the room got some strange sound from the washroom which should be flushing from other rooms or other floors! It’s non stop especially during night time until 1am! We called out to the front desk but they only asked us to change to the next room but with the same problem! The hotel manager, who couldn’t speak English, got very bad attitude and ignored our callout by keep saying Japanese! I won’t come back to this hotel anymore despite I was their long term customer for over 10 years!

Consistent top notch room conditions and staff service. Will sure return when revisitingTokyo.

Lovely hotel, so convenient and really near the train stations! Walkable to lots of places and the rooms were very comfortable and clean. The staff were friendly and helpful throughout our stay.

Nice staff, nice food, nice location

Beautiful hotel with great views of the Shinjuku skyline. A bit intimidating if you have a fear of heights, but otherwise highly recommended!

Great room amenities! Hot water kettle, coffee, tea and refrigerator. Closet was a plus especially in Japan hotels. Room cleaning was fast! Left the room to shop for a little bit, came back and the room had been cleaned. Water filter on each floor is also a major plus! I highly recommend this hotel to anyone staying in Tokyo!

The hotel staff were absolutely wonderful and the location of the hotel was perfect for us! Close to several stations and it is a stop for the airport limousine bus which makes it easy to get to/from both Haneda and Narita airport. Highly recommend. Would stay again!