Was super convenient to get back and forth from hotel to rupp. great location.

Was a little disappointed the room was without a mini fridge and microwave, with the price you do pay for the room.

The location was right beside Rupp arena

There was cockroaches and they wouldn’t refund me my money

They allowed my husband in a bit early for check in because I was having surgery at the hospital. Extremely disappointed in this stay. The staff was nice but the room was very dated, the elevator wasn't working properly, the heat in our room couldn't be adjusted, there was no MICROWAVE! I had jus had surgery and needed soup but nowhere to heat it. Unheard of these days especially a Hilton for our rate. The two waters were expensive and not complimentary. Not a good amount of towels. No extra blanket available. I hate having to give Hilton this review but for the price we paid we were sadly disappointed. Could have stayed at the hotel in Lexington that charged half the rate almost. Cannot recommend staying at the Hilton. Almost felt like asking for a refund or compensation.

Stated it above. My apologies it was to be written here.

Nice staff, comfortable rooms

A little run down

Location

I was told they had rooms available for early check in but wanted $50 to check in 2 hours early. Had to pay for breakfast even though it said it was included in the price of the room. Hald the elevators didn't work. Room was not clean, dirty cup under the sink. Used tissue in the bathroom trash can. Outlet on the wall near bed didn't work. Martini bar table we set at never got cleaned. (Drink was excellent though)

Loved the location! Close to the convention center, shopping & food! Staff was super friendly!

If I had to complain about anything it would be the elevators. Two weren't working. So getting back up to our room on the 15th floor was a wait unless you used the staff elevator (which we did twice).

Fine

Billed me incorrectly

Did not get the free breakfast. We got a king bed room, it was spacious.

There was no way to get food after the bar closes, no complimentary water or beverages. Bed was very uncomfortable, pillows were small. Bathroom is as small as a closet.

It was close to the arena. The staff were very helpful and friendly. Everything appeared clean and the bed was comfortable.

Seems a little outdated and the bathroom smelled of marijuana when we got there. There was no ventilation in there.

Room was uncomfortable. Heat couldn’t be changed. Turned it off and back on as instructed. Still could t adjust thermostat. Stayed 76 degrees.

Great location to restaurants.

Why did I have to pay for parking?

Close proximity to University of Kentucky. Good restaurants in walking distance.

Toilet didn’t flush well. Told front desk on way out, as it was a quick one night stay.

That is was in walking distance to all the downtown area

That hotel guests had to pay 15 a day to park

The stay was great and the hotel staff was fantastic. They helped me out when booking.com didn’t actually confirm my reservation, so when I got to the hotel they didn’t have my reservation information or anything. I was lucky they were able to create a reservation for me in real time so I still had a room to stay in.

Really dated and sad looking. Housekeeping opened the door and walked into our room twice. I can't believe Hilton operates a hotel this crappy.

great location.

Cross the street from the Rupp Arena, cute little town, great service

location

nothing

The staff was super friendly and our view of Triangle Park and Rupp Arena was amazing! Beautiful hotel!!

The bathroom - hardly any moving room with the door open

The location is perfect and the view of the city is amazing! Our room was large with plenty of space. I loved that we could easily walk anywhere downtown.

Our room was hot. Even though we had our thermostat turned down to 60 degrees I don't believe it ever actually reached that temperature. We didn't sleep great at night because of it and I have to wonder how anyone could survive staying there during the summer. I know we weren't the only ones who had this problem because someone in the elevator told us they had to go request a fan because their room was so warm. For the price that we paid to stay there I would expect the heating/cooling system to be effective.