I enjoy the atmosphere of Element, it was very quiet during slumbering hours, the room was neat and tidy.

I disliked the customer service on this visit, associates weren’t as welcoming and warming as usual.

Breakfast was great.

It was crowded, but it was Spring Break.

Rooms are spacious, clean and comfortable.

The refrigerator didn’t get very cold to store food

Great location

Clean and great breakfast

Beautiful hotel, great room service, clean and comfortable rooms and excellent location

Location and it’s beautiful

Location Walking distance for Eating Shopping or just a nice walk

It was clean

I got in from the HC game and only wanted to take a hot shower. The water was Luke warm. I called downstairs it took maintenance 30 plus minutes to come then he came stood in the shower turned it on (I had just cut it off when he knocked it had already been running for 30 minutes) & he told me to run the sink water and see if that helped. He then proceeded to tell me there wasn't a way he could fix it, and that everyone must be taking a shower at the same time but for me to let the shower and sink water continue to run and to give him a minute and he would come back. 30 minutes past & I noticed he hadn't returned and called the front desk only for them to tell me he had left for the night and there was nothing they could do. I asked for a manager the lady told me I would have to wait until in the morning. Mind you it's now almost 1 am and I'm going back and forth with them on how unprofessional this is and for a hotel of this caliber not to have hot water is ridiculous. It was after going back and forth for almost 2 hours that the lady said with an attitude she could move us. I was so irritated bc it was late and I was tired and just hung up. I started looking for hotels but everything was booked. I got up this morning to shower around 9 am and still the same thing water was still Luke warm! I stayed in the Westin side last year and did not have that problem. I feel like I was brushed off last night and they didn't really care. I paid $334 for the room and was given or will be given half back. I honestly wanted all of my money back bc on top of the water not working the bed wasn't comfortable and the pillows were so flat I might as well not have had one! I'm irritated just typing this out all over again! I had the worst experience!

We enjoyed the view of the pond and carousel. The pool/patio was nice especially first thing in the quiet morning. Crystal was very welcoming as we checked in and Jeff was accommodating during my swim while he was tending to patio maintenance. My companion said the breakfast buffet was really good, too.

The edge of the bed frame was rough on the legs.