Very clean and updated facility. Great staff and very close to Baylor.

The air conditioning vent is aimed right at your head while sleeping. I found that very irritating ..

Nice and clean

Little road noise

Very spacious and convenient.

The room still had trash from previous rental. Not clean

Facing the Brazos from balcony and McClain stadium blocks from silo’s. Alexis was really helpful with accommodations for my family.

The breakfast was good but not a lot. Hoped for biscuits and gravy or waffles. But what they had was good.

The suite with queen beds and a sofa bed option and hot breakfast

Price could’ve been better. Towel and toilet holder were both broken

The front desk was helpful, friendly. The rooms were clean. no noise complaints.

I was called after my stay because the front desk clerk told me that my card wasn't working. I told her that I paid for my stay online and that my card was already charged they day after I booked. She then asked me to call the booking site (booking.com) to see what the problem could be. When I talked to the agent from booking.com, she told me that the hotel should know how their process works. So, she called the hotel for me and said that everything was handled. Right after hanging up with booking.com, I received another call from the hotel's manager, apologizing for the misunderstanding. At that point, I thought everything was good. That was until I realized a few days later that the hotel charged my card again for the entire stay anyway. When I called the hotel to see what the problem was, they put me on hold for 15 minutes! Probably hoping that I would just hang up. When they finally got back to me, Brittany W. (who told me that she's the general manager), was the person that I spoke with. Let me just say, when I stayed at this hotel, everyone was so kind and I left raving about the customer service. Brittany is no reflection of the rest of the staff. When I told her that I was charged twice for my stay, She looking up my name in the system and said that the transaction was no longer in their system and suggested that I call my bank to dispute the charge, and then basically told me that there's nothing else that she could do. When you inconvenience a customer in the way that I was, you could at least try to figure something out. I was so disappointed in how she handled the problem that was a mistake on their end. Unfortunately in this case, one bad apple spoiled the bunch. Brittany W. should be retrained in customer service via telephone.

Breakfast was good for what it was - COVID friendly. Prime location - close to the Silo district and right of the interstate.