JW Marriott Surabaya

Presidential Suite, 2 Bedrooms | Premium bedding, down comforters, pillowtop beds, minibar

Penthouse, 2 Bedrooms | Bathroom | Separate tub and shower, rainfall showerhead, designer toiletries

Premium bedding, down comforters, pillowtop beds, minibar

About this hotel

Nestled in Surabaya, this lovely hotel for $110 per night is a great option for your next vacation. Luxury hotel, walk to Tunjungan Plaza This hotel features 4 restaurants, an outdoor pool, and a health club. Free WiFi in public areas is provided, as well as free self parking, a free shopping center shuttle, and a free manager's reception. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite. JW Marriott Surabaya offers 407 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. 48-inch LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Amenities

Pool

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Garden

Map of Surabaya

Nearby attractions

Siola Surabaya Museum

0.35 miles

JW Marriott Surabaya

4.5

Excellent(407 Reviews)

Hotel in Surabaya

5-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Kitchen / Kitchenette and more

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$$$$

About this hotel

Amenities

Pool

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Garden

Map of Surabaya

Nearby attractions

Siola Surabaya Museum

0.35 miles

Reviews

4.5/5.0

Excellent(407 Reviews)

5.0

Apr 2024

In general, the hotel was nice. The staff were attentive and the service was excellent. Good selection of local cuisine at breakfast which we enjoyed. Only issue was the periodic smell of cigarette smoke in our room even though our room was a non-smoking room. This could have come from either the aircon vents or the service stairwell which was directly opposite our room.

10.0

Jan 2024

Great service, very clean, nice fitness room.

5.0

Aug 2023

excelent

5.0

Jun 2023

Excellent service and staff

5.0

May 2023

A very good place to stay in Surabaya

3.0

May 2023

The room itself is very good, clean, and had a nice view of the city. The staff is attentive and very nice to us. We also tried out the fitness center, it is well equipped for cardio, weight machines, as well as free weights. It's always nice to be able to do your leg day during travel. What's best for me is the lounge at 21st. The breakfast is served here with plenty of local options which is my absolute favorite, they also switch around the menu everyday so you won't get tired of it. They also serve food at dinner time here with cocktail, an absolute 10/10 experience. Definitely would stay here again if I ever visited Surabaya.

5.0

May 2023

Staffs are fantastic, friendly and very helpful as well as accommodating

2.0

May 2023

Stayed one night at the deluxe room with city view.The room was average. Carpet floor looks old and need upgrade. Bed mattress were not in great condition. AC was not cool enough, they ended up sending technicians to fix it. Definitely an old hotel that need new touch up. Liked their marble bathroom and really enjoyed the food at the Pavilion restaurant. Waiters at the Pavilion were super friendly. Overall, it did not meet the standard to be called a 5 stars hotel.

5.0

Mar 2023

Great service by the hotel’s staff and friendly too. The hotel is located at a great location.

3.0

Jan 2023

Had an enjoyable stay and would highly recommend the hotel & its facilities!! Excellent service & good food especially at the Pavilion & Imari. Staff were genuinely hospitable and make it all the more memorable overall. Many thanks to Yuyan, Ikbar, Fiki & Samsul!

5.0

Jan 2023

The staff was very friendly

5.0

Jan 2023

Best hotel

5.0

Nov 2022

Excellent Stay!! The staff were outstanding. I was impressed with this hotel on how well the staff were trained. The staff remembered what we liked and our preferences. All our needs, met with a smile. We stayed for a week and literally were treated like royalty. The head chef and sous chef visited us daily for breakfast with different items to try. The buffet breakfast here is outstanding. Not just a continental but a full brunch style buffet. Delicious! We tried the other restaurants as well. We liked the Chinese restaurant and new bakery especially. We had massages at the spa and it was wonderful. Would definitely stay there again!

5.0

Oct 2022

breakfast is great and the staff are all friendly and helpful

5.0

Aug 2022

Staff worked hard to make you welcome. Room was of high quality

2.0

Jul 2022

The bed is not so comfortable compared to other same star rating hotels. The room can be updated so that it’s a bit more brighter and not so dark. Upgrade was not offered even-though it is one of the perk from hotels.com as the gold members.

3.0

Jul 2022

This particular hotel had the most covinient entrance. People are so kind, respectful,super grateful. I feel at home in their room, the standard is 450sq ft. bigger than other 4/5 * hotel. Yuli and Manto were friendly housekeepers. I will always comeback to this older hotel, spacious and lively.

2.0

May 2022

The Club Level upgrade seemed worth the extra cost, as the lobby and breakfast services were quite crowded.

2.0

May 2022

The Club Level upgrade seemed worth the extra cost, as the lobby and breakfast services were quite crowded.

2.5

Mar 2022

Great service staff, helpful and very welcoming. Room was in good condition, good bed, no issues. They left some nice treats from their bakery also. The location is within walking distance of the big Tunjungan Mall and there is a convenient place for getting an antigen or pcr test close by.

2.0

Dec 2021

the service is good but the hotel overload base on opinion and the room too nousy from other room

5.0

Aug 2021

Great location, nice staff, beautiful rooms

2.0

Jan 2021

Pelayanannya memuaskan. Semuanya bagus. Saya mendapat upgrade ke kamar executive, karena saya minta untuk diberikan kamar di Lantai Atas. Hanya saja, kasurnya kurang bagus untuk ukuran hotel sekelas JW Marriot. Kasurnya kempes. Mohon agar diberikan ep

3.0

Nov 2020

The second time at the JW Marriott Surabaya Exellent experience wow At check in the receptionist was very nice And gave me a corner loft wonderful room It was spacious and comfortable The staff was extremely polite All of the time i paid 63 USD including breakfast So the room was only 30 USD because breakfast is expensive Wonderful value Very nice garden and pool The hotel is set alone in its own grounds In the big city of Surabaya 10 out of 10 for everything 100% I recommended the hotel

2.5

Nov 2020

The second time at the JW Marriott Surabaya Exellent experience wowAt check in the receptionist was very niceAnd gave me a corner loft wonderful roomIt was spacious and comfortable The staff was extremely polite All of the time i paid 63 USD including breakfast So the room was only 30 USDbecause breakfast is expensive Wonderful value Very nice garden and poolThe hotel is set alone in its own groundsIn the big city of Surabaya 10 out of 10 for everything 100%I recommended the hotel

2.0

Aug 2020

relly nice hotel except breakfast...big and clean room and service but, poor breakfast and japanese food there

5.0

Jul 2020

Excellent hotel, had an issue with a glitch in the [email protected] auto-booking and auto-cancellations emails. Hotel was patient and kind enough to fix the issue.

5.0

Apr 2020

Excellent staff doing a great job, the hotel holding up good in those challenging times

5.0

Feb 2020

best service. center location, clean and comfortable. very enjoyable stay.

4.0

Jan 2020

It is a bit old but still ok. Would be better if they could renovate it.

4.0

Jan 2020

Centrally locates 5* hotel. Bed is comfy and room is spacious. Lots of amenities in the bathroom. Can’t fault it.

2.0

Jan 2020

What I didnt like was the lack of communication to guests. Due to new years eve celebrations the ballroom entrance was used as the hotels entrance instead without any prior notification so it confused guests and drivers. Then there was a shuttle service which we werent even aware about. We stumbled on it by chance. On checkout they then moved the reception to a makeshift one located at the ballroom again without notifying guests. Only a small sign was put up to redirect guests to the makeshift one. It wasnt at all a pleasant experience staying here. The lobby was chaotic, reeked of cigarette smoke, and the overall flow is haphazard. This puts the JW Marriott brand to shame!

2.5

Dec 2019

Amazing stay very friendly staff best service delicious breakfast friendly staff working in breakfast very clean big rooms size I would different stay there again

2.5

Dec 2019

Amazing stay very friendly staff best service delicious breakfast friendly staff working in breakfast very clean big rooms size I would different stay there again

2.5

Dec 2019

Great service

2.5

Dec 2019

It was a wonderful one night stay...every thing is nice...fr the service to the accommodation to the facility. The security was very tight though...Only one thing...since it is Muslim friendly...given sejadah in the room...it will be even more convenient and nice for us Muslim to have a tap for abulation..not using the shower or going in the tub for it...thank u.

5.0

Dec 2019

The service was excellent. Allowed a late checkout at 4pm and even surprised me with a cake knowing it was my birthday

2.5

Sep 2019

Service very good and excellent breakfast

5.0

Apr 2019

Breakfast was about 90% over priced But of good quality

4.0

Apr 2019

Staffs are very friendly, though one at the gym was not. Some amenities are not available in room e.g. hairdryer. But the room service is helpful and prompt. If you rather have easy access to Tunjungan Mall, better stay at Sheraton

FAQs

How much does this hotel cost compared to others in Surabaya?

The average price for a rental in Surabaya is $59 per night. This rental is $51 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at JW Marriott Surabaya. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at JW Marriott Surabaya. Enjoy the water!

Is JW Marriott Surabaya pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at JW Marriott Surabaya?

We found 10 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.

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$$$$

JW Marriott Surabaya

About this hotel

Amenities

Map of Surabaya

Nearby attractions

JW Marriott Surabaya

Hotel in Surabaya

Reasons to book

About this hotel

Amenities

Map of Surabaya

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Surabaya?

Is parking included with this hotel?

Is there a pool at this hotel?

Is JW Marriott Surabaya pet friendly?

What amenities are available at JW Marriott Surabaya?

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