Shangri-La Surabaya

Outdoor pool, open 6:00 AM to 8:00 PM, free cabanas, pool umbrellas

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Eco-friendly toiletries, hair dryer, bathrobes, slippers

Executive Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

About this hotel

Located in Surabaya, this charming hotel for $90 per night is a fantastic choice for your next break. Family-friendly hotel with 5 restaurants and full-service spa Along with 5 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a nightclub, a health club, and a bar/lounge. Housekeeping is available on request. Shangri-La Surabaya offers 368 air-conditioned accommodations with safes and complimentary bottled water. Smart televisions come with premium cable channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries. This Surabaya hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily. 3 outdoor tennis courts and a health club are featured at the hotel. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a waterslide, a sauna, and a fitness center. The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Pool

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Gym / Fitness Center

Garden

Map of Surabaya

Nearby attractions

Siola Surabaya Museum

2.79 miles

Shangri-La Surabaya

4.4

Excellent(203 Reviews)

Hotel in Surabaya

5-Star Hotel

Reasons to book

Includes essentialsGarden, Pool, Kitchen / Kitchenette and more

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About this hotel

Amenities

Pool

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Gym / Fitness Center

Garden

Map of Surabaya

Nearby attractions

Siola Surabaya Museum

2.79 miles

Reviews

4.4/5.0

Excellent(203 Reviews)

3.0

Jan 2024

The refurbished rooms are very well done. Spacious and thoughtfully designed. The club lounge had creative and tasty canapes and the wine selection was very pleasant. Thanks to Mr Eric at Bumbu for his kind hospitality. I generally felt very welcomed and attended to at Shangri-La Surabaya. Thank you.

5.0

Nov 2023

The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.

4.0

Sep 2023

Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya

3.0

Jul 2022

Shangri-La Surabaya is really recommendable. Nice hotel with excellent service.

4.0

Jul 2022

전체적으로 환경은 좋았습니다. 에어컨 온도조절이 중앙집중식이어서 그런지 힘들어 취침시 추웠습니다.

2.0

Feb 2022

Amazing staff! Lovely hotel, will come back for sure!

2.0

Jan 2022

Overall we had a good experience. EDC machine for payment broken twice during two days and bathroom needs to be renovated.

3.0

Dec 2021

Very clean. This is the best hotel in Surabaya.

2.5

Nov 2021

We have stayed at this hotel regularly. It is consistent, with great staff, nicely appointed rooms, good restaurant options and a safe and clean facility. This hotel is very comfortable for long business stays.

3.0

Nov 2021

2.0

Jun 2021

The hotel was great, the only complaint was that the pool was closed.

5.0

Jan 2021

The breakfast is excellent, the staff are very friendly, good location and good price, we will stay there again next time.

2.5

Nov 2020

Very calm and nice

3.0

Nov 2020

Very calm and nice

2.5

Sep 2020

One of the most premium hotels in Surabaya.

2.5

Aug 2020

Nice stay for 1 night during covid pandemic. Must walk to outdoor parking area due to covid19 pandemic. Basement parking areas are closed.

5.0

Dec 2019

Quiet clean lush garden with huge land and stand alone with much privacy. Good value for money. The Horizon lounge was a pleasant exclusive experience with good choice of food and beverages for breakfast, high tea and cocktails. Personnel very courteous and welcoming attitude. Lucky at front desk of horizon lounge made our stay at the hotel most memorable by addressing the issue with our bedsheets with a generous upgrade. Will definitely stay again at the Shangrila in Surabaya and other other locations. Excellent choice.

5.0

Dec 2019

5.0

Nov 2019

This what you expect to get from a five star hotel. Absolutely satisfying experience and great location.

5.0

Sep 2019

First rate hotel with excellent service, great location and amazing restaurants inside the property

5.0

Aug 2019

All staffs were kind and nice. The gym and swiming pool were also good

5.0

Jun 2019

Good enough

5.0

Mar 2019

The room was very clean.The staff were very helpful and always assisting when needed help.

4.0

Mar 2019

Check in service was super good Towels are very old and need to be updated.

4.0

Mar 2019

Check in service was super goodTowels are very old and need to be updated.

1.0

Feb 2019

I use the Shangri-La group regularly on my travels but won't be using this one again. At 6am on the 2nd day of my stay I was woken by the extremely loud PA system of the mass exercise class organised by the hotel on it's tennis court. This continued for an hour during which time it was impossible to sleep if you were on the wrong side of the hotel. I complained several times to no avail, when I asked about this at reception they confirmed that this class took place several times a week. I will avoid in future.

0.5

Feb 2019

I use the Shangri-La group regularly on my travels but won't be using this one again.At 6am on the 2nd day of my stay I was woken by the extremely loud PA system of the mass exercise class organised by the hotel on it's tennis court. This continued for an hour during which time it was impossible to sleep if you were on the wrong side of the hotel.I complained several times to no avail, when I asked about this at reception they confirmed that this class took place several times a week.I will avoid in future.

5.0

Jan 2019

Hotel has been very well renovated and is back to being world class. As with all Shanghai La hotels the design of the hotel from the lobby to the guest rooms gives you a great feeling from the minute you walk in the door.

1.5

Jan 2019

We book horizon club room, it’s smaller and very old style compared to other shangrila we stayed in. The club lounge breakfast option is less than the main restaurant. I think products upgrades is needed.

1.5

Jan 2019

2.0

Dec 2018

The deposit system of this hotel is different with Korea's one. We paid the deposit, using a credit card. At that time, the Master Card inform me that there is a transaction at Shangri-La surabaya as much as deposit. So, I think it would be cancel when I check out. However, it was not canceled. They insisted there was no any transaction, the deposit does not mean pay the amount but just block the amount. But the Master Card inform me that I paid it. So, the front said it will not be indicated on monthly bill. Anyway, I will wait the bill for December. The Shangri-La should explain me about this system. Then, I would pay the deposit by CASH.

5.0

Dec 2018

This place is 5 star. From the room to the pool to the restaurants. The price, in the $60 range, is quite a steal. I can't think of any negatives.

5.0

Aug 2018

The food could be improved

2.5

May 2018

Great hotel with excellent service. The excutive lounge is excellent with amazing canopies.

3.0

May 2018

Very nice place to stay.

3.0

Apr 2018

Awesome stay n prompt service from housekeeping and room services. Security was good

3.0

Mar 2018

Great hotel and now they have redone the rooms (I think I liked the old style a little more but it was getting tired). Great food! Top notch service.

2.0

Feb 2018

Overall the stay was good and I will continue to stay. The closet door in my room would not shut all the way which left the light on all night in my room. Other than that, it was a pleasant experience.

4.0

Dec 2017

Nice hotel. A bit dated but very pleasant. Amazing pool facility.

3.0

Dec 2017

Stayed one night for escaping Bali Volcano, hotel was perfect for this!

FAQs

How much does this hotel cost compared to others in Surabaya?

The average price for a rental in Surabaya is $58 per night. This rental is $32 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Shangri-La Surabaya. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Shangri-La Surabaya. Enjoy the water!

Is Shangri-La Surabaya pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Shangri-La Surabaya?

We found 11 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.

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Shangri-La Surabaya

About this hotel

Amenities

Map of Surabaya

Nearby attractions

Shangri-La Surabaya

Hotel in Surabaya

Reasons to book

About this hotel

Amenities

Map of Surabaya

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Surabaya?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Shangri-La Surabaya pet friendly?

What amenities are available at Shangri-La Surabaya?

Explore similar vacation rentals in Surabaya

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