This hotel was pretty good in terms of facilities - if you want a nice sea view suite, spa, pools, gym, little shop, decent brekkie etc... It's got the lot. What it falls very short on is service - you do not get that 5* service and some of the staff were just not happy to be there... Pool bar guy - miserable, guy on reception - miserable and egg guy - positively rude! Maybe it is because I had the audacity to book at expensive prices outside of the peak season..? Maybe it was understaffed and the strain was showing. I did speak to the manager, who was very helpful and slightly surprised (or at least a master actor!) The main issue was room management - maids were lovely, but did bare minimum and didn't restock anything e.g. towels, shampoo, bodywash etc... if you run out you need to notify them coz they sure as hell ain't gonna check. They also choose to remake beds as opposed to change sheets. Again, if you want a fresh bed - you need to ask - then they do and do v.nicely! Minibar management was a fiasco and worked at odds with chamber maid routine... Chamber maids clearly are briefed to leave all used glasses in the room where they stand and then minibar man comes at any random time to take away and replenish/ check minibar...? Crazy... Room looks great but then you haver old coffee cup and wine glasses left out... In a week we had to call for stock ups of bathroom products, towels, cups, glasses etc... Could do better!

5 star resort. Fantastic. Incredible location. Staff went beyond to help. Can’t recommend enough. Restaurants downstairs great. Breakfast comprehensive. Beach area awesome. We’ll be saving up to return. Expensive and worth every penny.

all

We stayed for 3 nights and enjoyed it all! Transportation is very convenient. You can catch Bus #4 right outside the hotel and it takes you to/from downtown Dubrovnik (the old city gate). The views and sunsets from our balcony were awesome. Pool and ocean swimming was great. The staff was very helpful. A number of really good restaurants are within about 10 minute walk.

Spacious general areas, regular bus service into town centre, good leisure facilities

Excelent hotel, the location is perfect as you can enjoy the ocean and be 15-20 mins away from Old Town using the public bus which works perfectly.

Amazing concierge’s. They were excellent with customer service.

The property was very nice, convenient location, good restaurants y amazing views!

Lovely hotel with friendly helpful staff! Received a beautiful vase of flowers and bottle of Prosecco for our honeymoon. Breakfast had plenty options too. Beautiful views from the balcony.

Pros: Beautiful view and good location. Staff very nice and helpful. Cons: Don’t know how this is considered a 5 star property. Maybe a 3.5 by American standards. The rooms are small, AC is horrible, carpet in room was stained, hair on robes and towels. Hallways felt like we were in a dungeon with no air. Food offered with full board was awful. This hotel ruined our Dubrovnik experience.

Great hotel perfect location and the views from the balcony were beautiful

Spent the last few days of our stay in Dubrovnik at the hotel. Very relaxing. Lovely location - good connections with buses into Lapad or Old Town and short 10 minute walk into Lapad town. Excellent sunbathing and swimming facilities. Had meals in the hotel. The menus and variety of meals was good and prices are competitive with other restaurants around the Old Town. Great sunsets.

Large rooms. Nice pool. Food in all restaurants mediocre. Go for the view, not the food. 20 euro cab ride to town but city bus stops in front of hotel, every 20 minutes

Beautiful swimming pool and swimming in the sea, with excellent views of the sea. Staff extremely helpful and welcoming.

Facilities where to a very good standard - layout of the hotel was a little complicated but we got the gist of it in the end - would be helpful if the hotel could have provided a map or better instructions. Lets just say the water temperature in the pools was very refreshing and access to the sea was challenging. The Staff and Service where very mixed - some excellent and some in need of customer service training. Being so close to the old town I would recommend just taking bed and breakfast and there are lots of food options available. Spa was excellent and indoor pool was a great way to end the day. Tennis court was to a decent standard and able to rent equipment free of charge.

Hotel spotless. Fabulous location

Beautiful views, helpful staff, great spa and indoor pool along with outdoor pool with plenty of loungers and access to sea. However, pool was freezing cold, room didn’t get fully cleaned every day, ie no clean coffee cups, glasses, tables not cleaned, would have expected this for 5star

amazing views over the Adriatic. comfy rooms with rather basic amenities. plenty on sun beds around pools and terraces. good bus connection to the Old Town.

Loved the location, view, cleanliness and professional staff.

The property was lovely, some of the staff were fantastic whilst others were just OK. The location was fantastic with great views of the ocean. The rooms were nice but not as nice as we'd expected for what we paid, the TV is in a strange location, the far end of the room when the sofa is at the other end.

Dirty rugs No AC in hallway Beige color throughout bland No wash clothes provided on first night When checking in it was expected that we would be helped with our bags if we tipped

Beautiful hotel and incredible view. Beach area is great. Can rent jet ski onsite. Convenient when traveling with kids.

N/A

Amazing hotel. Facilities were great,hotel was extremely clean.

Staff can be a little more friendly at the counters. For the price of the room the water could be supplied, too small of a room for the price for sure. Rest is fine, I loved the transportation from the hotel to the old city. Everything in the hotel seems to be expensive including the gift shop but took advantage of free breakfast.

What an amazing hotel!!!

Just fabulous. Enjoyed every minute of our stay. Dive centre on site very handy & easy access to sea, spare sun-beds every day.

Stunning location and views. Impeccable service, rooms gorge, def opt for a sea view if you can with a balcony. Lived it all, lots of sun beds. Bus to town is excellent and cheap and there is a short walk to restaurants etc down the road.

Views

Excellent stay. Room was larger than expected and the bed was big and very comfortable. Loved the balcony and had an amazing view of the sea and Babik Kuk. Hotel staff was wonderful and the breakfast buffet had a great selection. The pool, ocean access and plentiful lounge chairs and patios was a delight. Had a wonderful lunch on site as well as ordered room service the first night we got in- the black risotto was absolutely delicious! The hotel is at the end of the road but the bus to town does a pickup directly outside the hotels and comes often. Otherwise it’s a quick walk to other hotels and restaurants. The views from the hotel are second to none!

The hotel and staff were fantastic. Highly recommend!

Rooms have beautiful view some super nice people. But rooms why too hot 22