Mercure Nairobi Upper Hill

Minibar, in-room safe, desk, soundproofing

Daily buffet breakfast (USD 30 per person)

Combined shower/tub, eco-friendly toiletries, hair dryer, bathrobes

Classic Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Superior Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

About this hotel

Situated in Nairobi, this attractive hotel for $172 per night is a fantastic choice for your next trip. Suburban Nairobi hotel in Nairobi Upper Hill with 2 restaurants Along with 2 restaurants, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, 24-hour room service, and conference space. Housekeeping is available on request. Mercure Nairobi Upper Hill offers 44 air-conditioned accommodations with minibars and safes. Televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Amenities

Pool

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Map of Nairobi

Nearby attractions

Giraffe Centre

7.18 miles

Nairobi National Park

5.64 miles

Kenya National Museum Society

1.84 miles

Two Rivers Theme Park

6.46 miles

Mercure Nairobi Upper Hill

4.3

Excellent(161 Reviews)

Hotel in Nairobi

4-Star Hotel

Reasons to book

Includes essentialsPool, Kitchen / Kitchenette, Air conditioner and more

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$$$$

About this hotel

Amenities

Pool

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Map of Nairobi

Nearby attractions

Giraffe Centre

7.18 miles

Nairobi National Park

5.64 miles

Kenya National Museum Society

1.84 miles

Two Rivers Theme Park

6.46 miles

Reviews

4.3/5.0

Excellent(161 Reviews)

5.0

Sep 2023

Truly enjoyed our stay at this hotel. Staff were incredibly welcoming, helpful, and fast! Delicious breakfast and dinner buffets offered at the main restaurant. Rooms were spacious, very clean, and comfortable.

4.0

Jul 2022

Convenience for business

4.0

Jul 2022

Edward Orange saved the day and changed our outlook on this property. Our sincerest thanks to him for focusing on customer satisfaction over all else!! He even let our overlt tired crew go to our rooms to sort out our reservation paperwork bf he took in our payment. Because of him, we will consider Crowne Plaza again. But it will be important to avoid unnecessary online booking confusion between the Nairobi Crowne Plaza hotels that have different fees, services, etc.

2.0

Jul 2022

Everyone was extremely friendly and helpful, food in Bakara was delicious. Beds were incredibly hard and uncomfortable though. Buffet breakfast and lunch were convenient, however the sit down dinner took forever even though only 3 tables were full.

1.0

Jun 2022

Old Hotel and needs some serious renovation

1.0

Dec 2020

Not a good experience. It was supposed to be a relaxing few nights before I flew back to the UK. The TV only had news channels, despite the internet advertising DSTV movie channels, and them being available during my stay in Nov 2020. The phone chargers next to the bed did not work. The water in the shower and bath was cold; this was rectified on the last day of my stay. We had to chase for our rooms to be cleaned, as we returned at 4pm and they hadn't been cleaned.

1.0

Dec 2020

2.5

Nov 2020

Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.

3.0

Nov 2020

Excellent hotel. Staff very friendly and helpful. All measures followed with regard to COVID19. Had a very pleasant weekend break.

2.5

Aug 2020

Great people very friendly

3.0

Aug 2020

Great people very friendly

1.0

Jan 2020

I searched for Crown Plaza Nairobi airport and alongside that hotel you placed your hotel in town one hours away in heavy traffic By mistake I booked CPIn town when I wanted the airport when I tried to cancel you refused and told me it was a special deal I ended up having to pay the hotel to stay there I will never use you again Gary Summers

2.0

Oct 2019

Checkin with Niomi was excellent. Club lounge is very nice. However, one male staffer was the worst staffer we have ever encountered at any IHG club. He should wash dishes instead of being with ambassador members. Bed super comfortable.

2.0

Oct 2019

1.5

Jul 2019

The bed was sagging and the TV channels were cutting off

2.0

Mar 2019

Air condition not working in my room. Planned for a isolated weekend

3.0

Jan 2019

We have enjoyed our stay at the Crown Plaza Nairobi. The staff was tremendous and the service provided incredible. I would recommend this hotel to anyone

5.0

Sep 2018

Beds hard. Buffer only a 5 out of 10. Staff are very good.

2.5

Sep 2018

Everything great, the room was a tab small considering the price, but we spent the days outside. Great staff, very professional and courteous. breakfast was outstanding.

2.0

Aug 2018

cockroaches in the room. I addressed it with duty manager and he simply apologized!

3.0

Aug 2018

Good room, quick check in, good service - However the bathroom was smelly/moldy.

5.0

Aug 2018

Love this place so much will be back soon...some of the nicest ppl ever that work there.. best gym staff also

2.0

Aug 2018

It was ok but really quite expensive for what it was and don’t forget breakfast is not included I made the mistake of having a yogurt and a coffee for 30 usd

2.0

Aug 2018

It was ok but really quite expensive for what it was and don’t forget breakfast is not included I made the mistake of having a yogurt and a coffee for 30 usd

2.5

Aug 2018

It was a great stay. Very friendly staff, and a very nice restaurant.

2.5

Aug 2018

It was a great stay. Very friendly staff, and a very nice restaurant.

2.0

Jul 2018

Everyone was super friendly and helpful!

5.0

Jul 2018

I use this hotel a lot and keep coming back principally because the Staff are excellent.

5.0

Jul 2018

I use this hotel a lot and keep coming back principally because the Staff are excellent.

2.0

May 2018

What makes the Crown Plaza in Nairobi so good is the staff. Theyre incredibly friendly, and endeavor to be as helpful as they can.

5.0

May 2018

The staff are exceptionally helpful. Thank you once again. Gym is very good but food is pricey.

2.5

Mar 2018

Crntrally locates, clean hotel. Very friendly and helpfull staff. Nice gym and swiminh pool

3.0

Feb 2018

Nice hotel but too expensive. Doesn’t worth the price you pay for it.

5.0

Jan 2018

Amazing, wasnt expecting such a nice place. I would recommend to friends and family.

2.5

Oct 2017

excellent wifi. Gym pretty good too. Bit annoying that there isn't a lift directly to the lobby if you have a room in the annex.

4.0

May 2017

Friendly staff, amazing breakfast. Overall worth the money.

2.0

Mar 2017

The Crowne Plaza is a comfortable hotel in Upper Hill, but there is not much to do in the neighborhood. The food in the hotel is pretty good, although recently they have made some changes and now there is a different room service company for after 11pm and that food was pretty bland and not accurately described on the menu (e.g. "pesto" turned out to be cream sauce, "loaded baked potato" was just a baked potato with a little bit of canned tuna on top, pretty gross). The room service before 11pm is much better. I believe they may be under new management because another change was that the price increased dramatically with new service charges I do not recall seeing before, and they used to allow free late checkout but this time they charged $15 per hour. This is the norm at other hotels, but the free late check-out had been one thing that set the Crowne Plaza apart. Oh well, hopefully they will go back to the way they were before.

4.0

Dec 2014

Hotel is about 20 minutes from Airport which is still being rebuilt since fire arrivals is in the underground car park and its $50.00 for visa on landing.. no issues with getting visa on landing even for business meetings. Very good Gym, pool area is a little small but functional and pleasant. 3x choices of food....buffet restuarant, a la cart and food also in the bar area. Staff are very helpful and pleasant, very good english spoken by all staff. It is not in walking distance of the shopping Malls but short 20 minute drive gets you to a couple of them. there is major road repairs in the area at present so short part of trip to hotel is a little bumpy. Nothing is within walking distance of the hotel so it will be a taxi if you wish to go out somewhere. Good for business but over 20 mins drive to down town/city area. good security at hotel. hotel has many function rooms so good for hosting meetings or big events ... saw 2 weddings while staying there. Staying at rear of hotel is a parking area... at night occassional car noise and car alarms being set or unset by owners.

5.0

May 2013

The mangers and staff went out of their way to accommodate our wishes. We are a group of four senior citizens who had occasion to use the same hotel three separate times within two weeks of travel around Kenya. We did not consider changing for the second and third visits.

5.0

Apr 2013

Excellent service and memorable stay. Facility quite well maintained.

FAQs

How much does this hotel cost compared to others in Nairobi?

The average price for a rental in Nairobi is $91 per night. This rental is $81 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Mercure Nairobi Upper Hill. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Mercure Nairobi Upper Hill. Enjoy the water!

Is Mercure Nairobi Upper Hill pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Mercure Nairobi Upper Hill?

We found 7 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and parking.

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$$$$

Mercure Nairobi Upper Hill

About this hotel

Amenities

Map of Nairobi

Nearby attractions

Mercure Nairobi Upper Hill

Hotel in Nairobi

Reasons to book

About this hotel

Amenities

Map of Nairobi

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Nairobi?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Mercure Nairobi Upper Hill pet friendly?

What amenities are available at Mercure Nairobi Upper Hill?

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