Hanoi Victor Gallery Hotel & Spa

Panoramic Room, 1 King Bed, Balcony, City View | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Shower, designer toiletries, hair dryer, bathrobes

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Premium Double or Twin Room, City View | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

About this hotel

Situated in Hanoi, this attractive hotel for $106 per night is a great choice for your next vacation. Beaux Arts hotel connected to a shopping center in Old Quarter with full-service spa This hotel features a full-service spa, a restaurant, and a fitness center. Free buffet breakfast, free WiFi in public areas, and a free manager's reception are also provided. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Change of towels is available on request. Hanoi Victor Gallery Hotel & Spa offers 39 air-conditioned accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium satellite channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, bathrobes, slippers, and designer toiletries. This Hanoi hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages, hypo-allergenic bedding, and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered daily. Recreational amenities at the hotel include a fitness center.

Amenities

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Hot Tub / Spa

Gym / Fitness Center

Map of Hanoi

Nearby attractions

Ho Chi Minh Mausoleum

1.04 miles

Vietnam Museum of Ethnology

3.34 miles

My Dinh National Stadium

5.50 miles

Hanoi Old Quarter

0.18 miles

Hanoi Victor Gallery Hotel & Spa

3.1

Average(28 Reviews)

Hotel in Hanoi

4-Star Hotel

Reasons to book

Includes essentialsKitchen / Kitchenette, Air conditioner, Internet / Wifi and more

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$$$$

About this hotel

Amenities

Air conditioner

Kitchen / Kitchenette

Internet / Wifi

Parking

Laundry

Hot Tub / Spa

Gym / Fitness Center

Map of Hanoi

Nearby attractions

Ho Chi Minh Mausoleum

1.04 miles

Vietnam Museum of Ethnology

3.34 miles

My Dinh National Stadium

5.50 miles

Hanoi Old Quarter

0.18 miles

Reviews

3.1/5.0

Average(28 Reviews)

4.0

Mar 2024

Amazing location. Staff were very helpful and spoke ok English.

1.0

Jan 2024

We booked a total of 3 rooms and 2 days prior to check-in, they cancelled 2 out of our 3 rooms! Ruined our vacation. Terrible service!

4.0

Jan 2024

Had a windowless room, it was stuffy. Staff wouldn't move me because I booked a classic room, only to realize the second floor room is the only room without a window (I peaked in other rooms while they were cleaning). Room was also right above the kitchen so we had a 5am banging wake up call every day. The foyer smelled like a toilet. They don't rinse their mop. Expedia's fault for posting as a 5 star and when I realized from Google it was only 3 star, it was too late to refund. Half the pictures fake and other half very glamorized. Can Expedia follow-up on the false advertising?

2.0

Dec 2023

The location is great but the hotel is terrible at best. It rates itself as a 4 Star hotel but this hotel should really be a 1 or 2 Star hotel. Not sure how so many reviews gave it positive reviews but this is possibly the worst hotel you will encounter in Hanoi. The bathroom tiles are chipped and falling apart. Mold and mildew present in bathroom sink and shower stalls. Barely any hot water for showers. Toilet constantly drips so you can hear the hissing all night long. The floors are dirty and the tables are dusty. Clearly no house keeping is performed at this property. Dysfunctional hotel at best with poor customer service. Find other accommodations as the photos are deceiving.

8.0

Dec 2023

Good

2.0

Nov 2023

Hotel good location.Price was to high.Requires maintenance to the bedroom.Ceiling swelling,drains not working or missing.

3.0

Nov 2023

Great location

2.0

Oct 2023

It pains me to write about a poor experience because there are nice emoployees involved who were kind, helpful and did their best within the limitations of their manager and the Victor hotel group. What you’ll like: 1) convenient location to the old quarter 2) good food and coffee options nearby 3) lots of fun touristy shopping 4) weekend festivities (it turns into a walking street) 5) the price is reasonable 6) Friendly What you won’t like: 1) the property is slightly run down eg some rooms don’t have working air conditioner, refrigerators, and hot showers 2) the pictures submitted to Expedia from the owners look much better than the place truly is reflecting #1 3) The hotel isn’t clean. 2 or 3 out of 5. Lots of dust on the floor (to the point where my son’s feet turned almost black) and in restaurant area 4) Lower floors are noisy on weekends 5) There is no manager on site to handle customer concerns and hospitality. It seems that the manager and/or the company doesn’t take customer service concerns with urgency. They do not answer emails or get back to you. Our room was downgraded and the financial aspect was handled poorly. After two days of reaching out via email, I found out on Saturday when I left that the managers also don’t work weekends. The managers and hotel group don’t give the staff the power to resolve problems quickly 6) NOT a 5 star as EXPEDIA suggests, 2 star 7) Disorganization from change of hotel owners

1.0

Oct 2023

When we arrived we were told in was closed for painting and take to there sister hotel across the road. The room was nothing like we had booked, this was our third hotel we stayed at fitting our two weeks in Hanoi the first was a cheap one and was very good, the second was an average priced hotel and was outstanding, this one being the last one was expensive and the absolute worst out of all of them. We asked if we could have a refund and checkout straight away, the staff said we would have to contact Wotif first and get the ok with them first. The shower leaked very badly every time you used it which flooded the bathroom and bedroom and the toilets would take four times to flush properly.

4.0

Oct 2023

Friendly staff. Convenience location.

2.0

Oct 2023

Excellent location, nice friendly staff, buffet too few choices,

5.0

Sep 2023

Staff, chef, receptionists are all very friendly… not lots of food choices but its delicious… room is clean n quite while we sleep, walkable distanice to Hoàn Kiếm lake… definitely come back for more stays

2.0

Sep 2023

Nise, clean room and very helpful. Breakfast was good. Great location close to the lake.

2.0

Aug 2023

Hotel is significantly aged. Also i didn't get the room that actually booked. When i asked why, i was told that someone else is there. When checked in the person in the counter printed a paper with wrong room title and told me that i booked that. But then when i re-checked the photos, i think they actually not what they are in reality. Staff members they were very polite, but i know what i booked in advanced and that was very wrong from hotel side. (Not from hotels.com, is great, just from actually hotel management. I don't know when i ll come again at Hanoi but definitely not the hotel that i will look to stay again.

5.0

Jul 2023

Fantastic location near the all the action, sights, scenes, food and lake. Hotel was great. Staff were super friendly and helpful. It was a good location if you want to be able to walk out into the thick of the action within a few hundred meters but it not be noisey either. Hanoi seemed to quieten down around 11pm and was basically done by 12 most nights. I'd stay here again most definitely. Thanks to Tommy and the Team. D from New Zealand

2.0

Jul 2023

breakfast can be improved. allow for early check in. good location.

5.0

Jul 2023

Everyone soo friendly and helpful

2.0

Apr 2023

All staff of the Hotel were friendly and considerate. They would provide services as long as they could. But the hygiene and condition of the Hotel should be improved. Their quality should not be rated 4 star hotel.

1.0

Mar 2023

Had a 6 night stay here, we arrived and we’re given a room upgrade specifically mentioning all 6nights ( available with hotels.com) The next day we were rudely woken up early with them demanding us to move rooms. Their reason being that the upgrade was for 1 night. We’re well versed in staying at hotels with room upgrades and this has never happened. We later found out the reason they upgraded us was only because our room wasn’t available the night before and that the upgraded room was now booked for other customers which means- they run their business by double booking rooms that they don’t actually have and are willing to inconvenience you and force you to move rooms when you have already settled in. Another annoying and unprofessional this is their cleaners insist on entering your room when the Symbol on the door says “no house keeping in red” How can you make it any clearer that you do not want them to enter the room. There are no gym facilities at all. The pictures are not real. The bath tub looks great, but there was never enough hot water to fill it even 25% of the way up. After midnight they lock the hotel doors and you have to wake up the staff who are sleeping in the lobby. We always felt bad for them. There should be a better system

3.0

Feb 2023

The photos of the hotel online look way better than the actual place does in person. The photos look like they were taking recently but the hotel is actually much older and more worn. I suspect the photos are heavily altered. The location and service are great. The comfort and feel of the hotel are not so good. The walls look aged and need repainting and repair. The refrigerator doesn't work because it's 12 years old... It's both too old to fix and they don't have any plans to replace them. The hair dryer barely functions and a couple of the lights didn't work. The bed was not comfortable. Pillows looked and felt old. And that was pretty much the summary of what the hotel is like. The bathroom also was dirty, it seems like they don't clean the bathroom hardware and the faucets. I would not return to this hotel despite the good service primarily because the accommodations need some updates. There's a lot of other hotels in this area that you can choose from instead

1.0

Jun 2022

This hotel is so old and dirty. I arrived to their hotel around 5pm, they still don’t make up the room for me then asked me to wait. I couldn’t sleep that night because they didn’t change bed sheet and pillow case, they smell so bad.

3.0

May 2022

Good breakfast. Good value for money hotel. Nice people.

3.0

May 2022

Great location. The room is clean and comfortable. Great service and staff are very friendly and helpful. Will book again for my next trip.

FAQs

How much does this hotel cost compared to others in Hanoi?

The average price for a rental in Hanoi is $59 per night. This rental is $47 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Hanoi Victor Gallery Hotel & Spa. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Hanoi Victor Gallery Hotel & Spa pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Hanoi Victor Gallery Hotel & Spa?

We found 8 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, parking, and laundry.

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4.8

Outstanding(848 Reviews)

Hanoi Victor Gallery Hotel & Spa

About this hotel

Amenities

Map of Hanoi

Nearby attractions

Hanoi Victor Gallery Hotel & Spa

Hotel in Hanoi

Reasons to book

About this hotel

Amenities

Map of Hanoi

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Hanoi?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Hanoi Victor Gallery Hotel & Spa pet friendly?

What amenities are available at Hanoi Victor Gallery Hotel & Spa?

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