Palais Claudio Bravo

Palais Claudio Bravo Hotel in Souss-Massa
Palais Claudio Bravo Hotel in Souss-Massa
Palais Claudio Bravo Hotel in Souss-Massa
Palais Claudio Bravo Hotel in Souss-Massa
Palais Claudio Bravo Hotel in Souss-Massa

About this hotel

Nestled in Souss-Massa, this charming hotel for $159 per night is a great option for your next vacation. Palais Claudio Bravo has an outdoor swimming pool, garden, a terrace and restaurant in Taroudant. The accommodation features a 24-hour front desk, airport transfers, room service and free WiFi throughout the property.

Amenities

Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Fireplace
Smoking allowed
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
Wheelchair accessible
Garden
Family friendly

Map of Souss-Massa

Reviews

4.6/5.0
Outstanding(91 Reviews)
100% verified reviews
10.0
Jan 2024
De 10!
Entorno espectacular y muy tranquilo. Ideal para desconectar
Todo increible
8.0
Jan 2024
Very agreeable stay, staff very helpful.
Beautiful surroundings, Palais has been well upkept. Spacious bedroom.
Unfortunately difficult to get into town by taxi so obviously better if you have a car.
10.0
Oct 2023
Bulle de bonheur
Cadre enchanteur. Personnel à l'écoute, aux petits soins et ambassadeur de Claudio Bravo. Parenthèse détente, apaisante et culturelle... Belle découverte... À conseiller...
Rien à signaler...
2.0
Feb 2023
Demanded money for tea and for walking around; attempted to charge more and in different currency
Guests cannot be expected to sit in their bedroom all day. We booked this hotel, so that we can go out of our bedroom and enjoy the gardens, grounds and lounges in the hotel — something that we thought we are entitled to do as guests of the hotel, having paid them €123. The staff clearly had problems with us going to those areas. In the first evening, after we went to the pond and menara, we were politely brought back to the room, and were told in broken English that “by the way you need to have a paid guide”. Because it was dark anyway, we had dinner and did not go to the garden again. On the following morning, before breakfast we enquired about the cost of the guide and what it entails, we were told that it costs 100 dirham and that it would take 2 hours. We declined. We did not want to spend 2 hours there with a guide, and we were not particularly interested to learn every detail about that artist. So, we decided that after breakfast we would simply walk through the gardens, grounds and lounges ourselves. However, as soon as we started walking, every single staff member took the opportunity to tell us that we need to have a guide — effectively we were told to pay to walk within the hotel lounges or grounds. But we already paid this hotel €123. Eventually the receptionist allowed us to walk through several lounges, but it was made very clear that we are being afforded exceptional treatment. Frankly I fail to understand what is exceptional in allowing guests to walk within the hotel grounds and lounges. Other customers have made negative comments that “staff are oppressive, too much hanging around us”. Indeed, I formed same impression. We felt that we were pestered by the staff members — we were constantly in fear that staff members would approach and demand something. If you want to charge for guests walking to all parts of the hotel, then charge €130 instead of €123 per night, and then just leave those guests alone. Pestering guests destroys the whole stay.
Another disappointing experience was when I came to pay. Firstly, I had to stand there and wait while the receptionist took an inordinately long time to produce an invoice — he claims he had to amend my invoice to remove the cost of the paid guide. Given that I had never even requested a guide, why was there such a charge on my invoice in the first place? Secondly, when I was eventually given a printed invoice after a long wait, it turned out that the receptionist demanded more money than had been agreed in a reservation. After I made a reservation, the hotel sent me a confirmation that I would need to bring €2.60 as tourist tax. Both the amount (2.60) and the currency (euro) were clearly specified. Therefore, I prepared that exact amount even before coming to Morocco. However, the receptionist revealed to me that I would need to pay 42% more than had been agreed, and in dirham (as opposed to euro). I objected to that: if the hotel wants to charge in dirham and a different (greater) amount, they should have informed me as a customer. The receptionist dismissed my attempt to demonstrate that it is unethical behaviour — he said that it is not my place to stand here and teach him a lesson and show him documents from the hotel on booking.com website, which (as he flippantly observed) he “had seen a thousand times”. This behaviour clearly demonstrates that this hotel fails to appreciate that it must honour its own agreement which it sends to clients. The hotel must learn that it is improper conduct to agree one amount and in one currency, and then demand a greater amount and in a different currency. Breakfast: there were two of us, however, they gave us only one small pot of tea. When I requested a second pot of tea, they refused to provide it unless I pay 30 dirham on top of the already high cost of the reservation (€123 for one night). Dinner: we were given a menu only in French. They do not have a menu in English, which made it difficult for us to order.
6.0
Jan 2023
not really bad, but massively overrated
At least the rooms are clean and the hot water works. The adjacent park is also very pretty and worth a walk through it.
In our view the hotel is massively overrated on both Tripadvisor and Booking.com. We travel quite a bit and we have very rarely had bad experiences following the ratings on these two portals, provided there were more than 50 reviews. The hotel is not exactly a disaster, but it is very mediocre. Given the remote location and the price, we had hoped for much more. The entire ambience is trimmed to appear "noble", but remains loveless and sterile. The palazzo probably lives primarily from the glamor (and reputation) of bygone times. The staff is pretty much useless and rather incompetent. The lady at the reception speaks little French and English and one wonders how she got this job in the first place. The tensions between the staff are striking - the bellboys argue loudly among themselves. The atmosphere is tense. During the night we both came down with diarrhea which we attribute to the dinner.
9.0
Jan 2023
Superb
beautifully located and full of charme of the founder.
…….. it clearly was not an hotel in its original thinking. they were lacking hair dryer in all the rooms (but than they arranged it). important issue for western travellers: they do not serve alcohol (you can bring your one). it is not on a religious basis (you find alcohol in any hotel in Morocco and restaurants), but because they do not hold a licence. this is a limit and should be avertised clearly. in the end we managed to buy it elsewhere. Reatairant was great and we enjoined the food (with super good red Moroccan wine coming from another hotel).
8.0
Jan 2023
amazing location
incredible location and room very charms
in the room lack of coffe or tea machine, minibar, no great towels and toilet staff
10.0
Jan 2023
Best stay in Morocco
The owner and daughter; the personalized service; the beauty of the place; the quality of everything

FAQs

How much does this hotel cost compared to others in Souss-Massa?

The average price for a rental in Souss-Massa is $88 per night. This rental is $71 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Palais Claudio Bravo. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at Palais Claudio Bravo. Enjoy the water!

Is Palais Claudio Bravo pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Palais Claudio Bravo?

We found 13 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and fireplace.

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