Holiday Inn National Airport/Crystal City, an IHG Hotel
About this hotel
Situated in Crystal City, this charming hotel for $133 per night is a great choice for your next trip. Located just 10 minutes from downtown Washington, D.C., this hotel provides shuttle service to/from Ronald Reagan Washington National Airport. It hosts an on-site restaurant and pub.
Amenities
Air conditioner
Internet / Wifi
Parking
Laundry
TV
Wheelchair accessible
Gym / Fitness Center
Map of Crystal City, VA
Reviews
3.6/5.0
Good(1,461 Reviews)
100% verified reviews
1.0
the location
house keeping was terrible
10.0
Spacious & clean room. Smooth check in
7.0
The staff was super friendly and the bed was comfortable. The shuttle driver was extremely helpful. Kirk, front desk agent, was extremely kind!
The shower was dirty; hair and dirt particles everywhere and it was barely cleaned once I asked for room service to clean it. The a/c unit smelled like pure piss
9.0
Convenient for us because it was next door to our rental car drop off.
Restaurant on site with many more within walking distance.
Because I was there only one night and my pillows were the greatest I’m not going to complain about curtains with missing hooks!
10.0
Great staff and shuttle drivers and restaurant servers. Very convenient to the airport for early morning departures. Have stayed here at least three times in recent years. Worth the money. Would recommend!
7.0
Breakfast was good, but it could’ve used a few changes as we stayed for a week with the same menu
No pool and no place to sit outside
8.0
Location was good. The Employees were nice.
The room was a bit small with no microwave.
4.0
Transfer from Airport to the hotel for free.
I had to use my credit card for deposit and, for my surprise, Holiday Inn credited twice and a different amount from the one was mentioned at the check-in. In total, $50 plus $120. After more than 3 business days the amount is still pending declination in my credit card. I contacted the hotel and I was informed that it was not possible to cancel such transaction, moving this situation to a different department. The same situation also happened in another Holiday Inn (Arlington at Ballston, from 10 to 14 July 2023). Everyday it was credit $120 dollars in my credit card and I never received any response from this hotel. I am very disappointed.
8.0
Loved shuttle service from Airport, clean room great number of pillows
10.0
All was very good.
N/A
10.0
Perfect location from airport! Plus, the hotel has a shuttle every 30 minutes to drop and pick up! Only 6 minutes away. The restaurant is great!! The food and drinks made my overnight stay!
Very clean!
5.0
location
very poorly cleaned room, on towels and floor hair from previous guests. and the worst thing is bed bugs. they bit us. at the reception chose not to notice the mob claim by offering a bottle of water as compensation. the hotel in the state capital is terrible!
3.0
Clean bed spread and comforter
The staff were nasty to clients during breakfast time.
9.0
front staff were very friendly and helpful. The bed was comfortable. The room was spacious and we were very well received. The hotel is a stone's throw from the airport which made it an ideal location for our needs.
1.0
Nothing.
Reached out to staff about the following problems in the app and none got a response. One was even deleted by them. For reference, I had an ADA room. In no particular order:
- there were ants in the bathroom in the shower, on the side of the toilet, on the floor, and likely elsewhere but those were the three I got photos of (so far)
- the front desk staff and the shuttle driver were all incredibly rude, like they were upset they had to help the guests (even the group of airline pilots that checked in when I did)
- the toilet stopped flushing my 2nd morning there for no reason (not backed up or anything like that)
- no USB charging outlets and literally none of the pronged outlets worked; I had to charge everything at the office after buying a battery pack for last night and this morning
- the alarm clock would not even turn on
- neither would the phone
- again, there were ants in the bathroom
- no hair dryer in the room but again this was probably because the outlets didn’t work
- left my first morning there for business at around 8:30 a.m, got back at exactly 3:30 p.m. and housekeeping still had not tended to my room, contacted the front desk and again got no help
- no sort of hotel guide book in the room with where to eat, find transportation, emergency protocols, that sort of thing
- one more time, there were ants in the bathroom
- the room was ridiculously hot and the fan in the window unit could not be turned off or set to a lower power
- the toilet wasn’t even installed correctly, it was installed at a hard angle sticking out of the tiny bathroom counter
- the view was just looking at a block of concrete and no I am not kidding
- to close things out, there were ants in the bathroom (oh, and another one on a towel I was leaving on the floor for after my bath, so we’re up to four I’ve found in less than one hour)
The only good thing is the bed was super comfortable. But now that I have stayed here two nights I’m wondering if I’ve had ants crawling all over me.
8.0
Location, staff, and restaurant (O'Malley)
Busy. Lots of people in and out.
8.0
Location. Staff
Extra cost for breakfast. I was ok with the parking
8.0
Location is perfect, easy access to downtown DC with a Cheap Uber, Metro or driving. Location also has good restaurants mostly Italian and Spanish but all the good Fast Food if your into that. Rooms are kept clean and staff are friendly.
Rooms are super outdated, connecting ports are badly placed and some didn’t work.
7.0
Great stay for the value
parking garage was under construction, difficult to figure out how to get in/out
8.0
The breakfast was absolutely amazing. I did not have high expectations for the food but I’m was wrong! Location was great, free shuttle to the airport where we got right onto the Metro!
Parking was expensive, and you have to pay extra for a microwave.
2.0
Upon arrival the staff was rude. When we got in the room, the sofa bed wasn't made up. We found linen but no pillows or blanket so had to call housekeeping. No answer. Called the front desk and were put on hold. We ended up waiting more than 30 minutes for housekeeping and then they only brought 2 pillows, no blanket.
The room itself was clean but in general in poor shape. Rather disappointed for the price.
10.0
very clean, very well positioned, smelled really good
na
8.0
Bed and location.
No, free breakfast. No, free parking.
9.0
Stay was great friendly staff,clean room
Parking deck needs work
7.0
The Property was clean and comfortable. The beds were very comfortable.
The only thing I did not like was the restaurant the food was not fresh and it was cold and it took a long time to get the food. We ended up going out for food and drinks. I did not think the restaurant was worth eating at during that time.
FAQs
How much does this hotel cost compared to others in Crystal City?
The average price for a rental in Crystal City is $291 per night. This rental is $158 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Holiday Inn National Airport/Crystal City, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Holiday Inn National Airport/Crystal City, an IHG Hotel pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Holiday Inn National Airport/Crystal City, an IHG Hotel?
We found 7 amenities for this rental. This includes air conditioner, internet / wifi, parking, laundry, and tv.
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