Hotel Intercontinental Cali, an IHG Hotel
About this hotel
Nestled in Cali, this lovely hotel for $52 per night is a fantastic option for your next break. Hotel Intercontinental offers pleasant gold and peach rooms with free WiFi in downtown Cali, 12 km from Alfonso Bonilla Aragón Airport. Facilities include a pool and health club.
Amenities
Pool
Air conditioner
Pets allowed
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Garden
Family friendly
Map of Cali
Reviews
4.3/5.0
Excellent(891 Reviews)
100% verified reviews
7.0
La piscina.
Casi todo. La atención del personal no fue la mejor. Me cobraron más de lo que salía en booking a pesar de que salía precio total un valor y al llegar me dijeron que tenía que volver a sumar los impuestos de Colombia aunque ya estaban incluidos cuando reservé. Adicional una de mis tarjetas no pasó para la extensión de una noche y tuve que subir a la habitación por otra de mis tarjetas y el personal dijo que me tenían que “acompañar” a la habitación para traer la tarjeta, como si yo fuera un ladrón que iba a perderse para evitar el pago. Nunca me había pasado algo así. El servicio en el restaurante fue extremadamente lento y eso que solo pedimos bebidas. El gimnasio es viejísimo.
9.0
fully renovated lobby,great service,good location but room furniture needs some maintenance
taxis service on the hotel is availeable but not as over charge by the driver once did complain but be careful with them
8.0
Un buen hotel, personas amables y muy bien ubicado
El buffet de almuerzo no era atractivo, esperaba mas para un hotel de la calidad del inter
10.0
El excelente servicio por parte del personal en general, pero quiero resaltar el servicio de habitaciones , la habitación siempre estuvo limpia y organizada. Atendieron todas nuestras necesidades a tiempo.
Todo estuvo bien
5.0
La comida
Muy retro las habitaciones, me senti en los años 90
9.0
Excelente desayuno y gran oferta gastronómica
El servicio de valet parking no funcionó ni domingo ni festivo
10.0
TODO Y TODOS LO RECOMIENDO 100X100
Para mí todo fue EXCELENTE MENTE BIEN TODO LO
10.0
Everything was amazing
9.0
Good location; very good common parts (garden, pool, lobby, several restaurant. Large and quiet room. Good wifi. Free parking
The bedrooms and bathrooms need updating, especially the matress. Also lifts very old and getting blocked quite often
9.0
Very good
They close their poil at 17:00 ????????
10.0
Very good. Thank you
10.0
The food was great, the pool area was very clean and looked after, the rooms were great .. everything really 😄
10.0
Great services and options.
10.0
great location
9.0
The best part of the stay was the service from all hotel employees and the breakfast.
The room could use a little more decor, they need to fix some leaks in the room, because when it rains really hard some of the hallways had water.
8.0
Breakfast was amazing, the staff was really on the ball and friendly!
Requesting My invoice of my stay. I've requested it once through booking.com, still waiting.
8.0
Pool
Cocktails some staff were very nice some were not .
5.0
Staff rude, they couldnt get me almost anything I asked, example: boiled water for my baby's bottle, didnt get help from the lobby guy, strained juice, some stairs dont have a ramp and the staff didnt help me to carry my baby's stroller. Total indiference when I complained. I checked out before planned
Staff
7.0
Breakfast buffet was good . The hotel location is fantastic. The hotel has parking if you arrive by car .
Good taxi service in front of the hotel. All hotel employees were nice and helpful.
Good security .
I think the price of the room is too much for the hotel. The lobby and bar have been renovated.
The rooms need renovating !
10.0
Perfectly located, breakfast was delicious and very rich, the area of the pool for breakfast is the best!
10.0
It has many restaurants with a variety of foods
it’s a great hotel
4.0
Hotel Intercontinental Cali put us on the street upon check-in at 11:30pm of the 23rd December 2022, on the basis that we did not have our twin's birth certificate with us, despite having our BRITISH PASSPORTS all under the same surname. This came to a surprise to us "a passport is a worldwide acknowledge document issued by a government or International Treaty Organisation which is acceptable proof of identity for the purpose of entering another country."
We were not offered help finding another hotel with two children age 7 years old, instead were told to step aside, despite insisting to help us. This is simply inhospitable, inhumane and in violation of the International Treaty Organisation, not to mention the risk-adversity that the hotel put my family under by having to take a taxi at mid-night and go door-to-door looking for a hotel that had availability for a family of four.
Three days later we were able to check into the hotel as I had to contact the general manager of the hotel and provide birth certificate of my children. I had to pay my cleaner in London to access my home on Boxing Day (a bank-holiday) and take photos of such document.
I am a British & Colombian Citizen, raised until the age of 18 years of age in the city of Cali. I attended the prestigious Colombo Britanico School founded by Sir Arthur Laurence (ex British Council in Colombia) and consequently moved to the United Kingdom where I have resided since 1999. I grew up going to the Hotel Intercontinental Cali to enjoy family meals. It is shame of the treatment we received.
The staff needs customer service training in order to provide world class service and be at the level of an international 5 star hotel.
FAQs
How much does this hotel cost compared to others in Cali?
The average price for a rental in Cali is $61 per night. This rental is $9 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Hotel Intercontinental Cali, an IHG Hotel. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Hotel Intercontinental Cali, an IHG Hotel. Enjoy the water!
Is Hotel Intercontinental Cali, an IHG Hotel pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Hotel Intercontinental Cali, an IHG Hotel?
We found 15 amenities for this rental. This includes pool, air conditioner, pets allowed, kitchen / kitchenette, and internet / wifi.
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