Pullman ZamZam Makkah

About this hotel

Nestled in Mecca, this charming hotel for $121 per night is a fantastic choice for your next trip. Pullman ZamZam Makkah is located just a few meters away from the Holy Mosque and offers luxurious studios and suites. It features a restaurant and views of the city and the Kaaba. Masjid Al Haram is 100 metres away.

Amenities

Air conditioner

Internet / Wifi

Parking

Laundry

Wheelchair accessible

Family friendly

Map of Mecca

Nearby attractions

Exhibition Of The Two Holy Mosques Architecture

Alamoudi Museum | متحف العمودي

13.48 miles

Pullman ZamZam Makkah

3.4

Average(26,218 Reviews)

Hotel in Mecca

5-Star Hotel

Reasons to book

Includes essentialsAir conditioner, Internet / Wifi, Parking and more

Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental

$$$$

About this hotel

Amenities

Air conditioner

Internet / Wifi

Parking

Laundry

Wheelchair accessible

Family friendly

Map of Mecca

Nearby attractions

Exhibition Of The Two Holy Mosques Architecture

Alamoudi Museum | متحف العمودي

13.48 miles

Reviews

3.4/5.0

Average(26,218 Reviews)

100% verified reviews

4.0

Apr 2024

A good location

The location of the hotel is perfect and the fact that there are lots of elevators to accommodate all the visitors of the tower is awesome + the food was good & definitely can’t forget to mention the amazing & attentive staff members

We were disappointed by the long wait to check in, we wish a new system was available to reduce the long wait in reception & the big disappointment was the hotel’s furnitures, it definitely needs renovation especially the beds. It wasn’t comfortable at all & the staff tried to help us by moving us to another room but some of the rooms had carpet smells. We believe renovation is mandatory

7.0

Mar 2024

lovely staff

the check in and check out speed. the attentivness of the staff and hospitality. the location.

the room was way too cold there werent enough towels in the room for the three persons. the housekeeping could have been done a little better. the food at suhor was average.

1.0

Mar 2024

Not good, Booking.com not honest, hotel not to the expectations

Nothing

Price, cleanliness, comfort, AC, quality

5.0

Mar 2024

Worst experience

Only advantage is a step away from Masjid Al Haram

1. Check in process very slow and desk receptionist don't care about customer busy hugging and kissing there friend's in Middle of check in process and I felt they give first preference to arabic speaking and not for subcontinent personal. 2. Room facilities were not provided until made request 3. Wifi was not able connect 4. Sahoor buffet was not full(no refill of dishes) had to wait for drinking water as it was not filled in the container 5. Bell boys were literally looting from guests usually taxi fare from haram to railway station is about 20 to 30 riyal but they were demanding 120 riyal for a taxi to call. Pullman being a reputable property should take care about these issues. NEXT TIME" BIG NO TO STAY IN PULLMAN ZAMZAM"

1.0

Mar 2024

It was okay , near the mosque , but we did not expect that worst from given to us

Closer to the mosque

Cockroach in the bathroom room my children was very upset, The wash basin sink was blocked call them several time to come and fix the came next day, My children took a video I have emailed them several times no reply back I need either booking.com or the Pullman Zamzam need to get back to me

8.0

Mar 2024

The property needs to be more clean for the price they are charging.

Good location, good service

Cleanliness of the rooms, the carpets were very dirty. No slippers were provided.

8.0

Mar 2024

فندق قريب من الحرم

القرب من الحرم

التاخير في الدخول لقلة الموظفين الفطور ليس بمستوى الفندق

7.0

Feb 2024

Good.

I liked the location of the property. I liked it was inside the clock tower so there were places like Tom Hortons, Starbucks etc. so really convenient when you just want to get out the hotel room with kids. I liked the fact the presidential suite has a partial haram view.

At times when it is busy during the day it can be difficult to get a lift as the hotel is located inside the clock tower and has quite a big shopping experience there. It can be difficult to communicate with staff due to language barriers.

1.0

Feb 2024

Inshyallah , it will be the last reservation at the hotel. The reception staff were very rude and the hotel was very dir

Nothing

Inshyallah , it will be the last reservation at the hotel. The reception staff were very rude and the hotel was very dirty and had a bad smell. I was supposed to enter at 2 pm, but they did not allow me to enter until 4 pm. The suite was different from my reservation, as it did not have a view of the Haram.

2.0

Feb 2024

Disssapojnted for a 5 star hotel. It’s a disgrace and unjust to other 5 star hotel

Breakfast was good. Lots of variety

1) Sunken mattress 2) Bathroom was small and water overflow and sink stopper missing 3) Room was not cleaned for 4 days and when they did clean bedsheet was not changed no terry linen till 8pm.. so can’t take shower at all. Have to call several times 4) Funitures all chipped and bubbled 5) our suite room bedrooms aircon control panel is outside the unit and maintenance guys need to do it and we can’t control the room temperature

1.0

Feb 2024

حرام ادفع به ريالين مو5000 والباركينق اليومب300

بس قربه من الحرم ممتاز والفطور لاباس به

الغرف متهالكة ريحتها استفراغ كل وقتي طالعه من الغرف

7.0

Feb 2024

Great location,worn out rooms and staff

Great location but for the price the rooms are dated and staff are very always depressed looking

The location

5.0

Feb 2024

Dated and Over Priced for what you Get

Comfy bed, breakfast had different options.

Hotel is more like 3 star. You can tell it’s very old. Everything needs refurbishing. I was shocked this was rated 5 star. Bathroom had mold and everything was broken. Very dated and dark. Qaba view room had a good view but the area is currently under construction which is disappointing. This ruined the view. Considering how much more I paid for this room I expected it to be clean and upto standards. But it was actually broken down, dated and dirty. I was actually so disappointed. They need to do a big refurbishment in their rooms. I paid so much for this for 6 nights in other countries for the amount I paid I would have had a luxurious room. To get into hotel you need to take 2 lifts. You will be waiting all day to get up and down and need to give urself time to get to prayers on time. You need to go down through the mall to even get to the haram. The lifts are so busy it’s actually a joke. I would not recommend this hotel and nor will I go back to this.

3.0

Feb 2024

Looking for a place to stay near haram and have no other option than I will reccomend to stay or else I won’t recommend

It was near haram.

There was smell in my room and had to change it. Next room AC wasn’t working well. Staff wasn’t very helpful I had to call 3 times to get something from room service.

9.0

Feb 2024

Location in close proximity to haram with excellent facilities.

Breakfast was superb

Close to haram

3.0

Feb 2024

Pullman hotel makarh

After some anxious moments of complaints regarding the room. We were given another room with a view of the holy Kaba which is special.

The issues in the bathroom are, leaks in the bathroom, taps not functioning. Carpets are dirty and old. Heating and AC not functioning, with switches broken. TV not working. Beds were soft and old was sinking in. .The rooms are not fit for purpose it's old and needs upgrading. Suppose the hotel is exploiting the demand for the close proximity to Kaba. Some authorities should get involved in maintaining standards.

9.0

Feb 2024

excellent

location

8.0

Feb 2024

Türk kahvaltısı olsa çok iyi

Konforlu, güzel , kabeye çok yakın

Kahvaltısı kötüydü

10.0

Feb 2024

اقامه جميلة جدا وبإذن الله سوف احجز كل مره في نفس الجناح

الجناح كان جميل جدا والاطالالة جميلة والمكان نظيف والاستقبال ودودين جدا

بوفيه الافطار كان نفس الوجبات يوميا

1.0

Jan 2024

Very bad will never try Pullman again

Nothing :(

Everything was bad this visit starting with no connected rooms for my kids and the receptionist promised to change later and they didn’t, clean less was very bad, I must call for making up my rooms otherwise no cleaning and once I called to clean up and they just spray some perfume at the room.

9.0

Dec 2023

Lovely stay

Location was good

1.0

Dec 2023

Terrible customer service, unwillingness to help. Not recomended

Nothing to like about this place. You wouldn't get a good thing during your stay at this hotel. Absolutely ripoff

The front desk team had limited or no proficiency in English. Absolutely no customer service skills. Bad attitude and unwillingness to help. I booked a three-bedroom, and they gave me a two-bedroom and snuck into a third bed after we arrived. No one was picking up the phone to request a room service. No access to a microwave. Not a good value for money.

7.0

Dec 2023

Nil

Good

Nil

9.0

Dec 2023

Comfortable hotel

It is Close to the haram , friendly staff and the hotel is clean.

The price is little high and also the room that I booked was with partial kaaba view but still Kaaba was not that much clear to us like I saw in the picture from booking.com

1.0

Dec 2023

Will not go there again

Location was very good

No cleanliness, very low standard rooms, didn't even look like a 3-star hotel.

1.0

Dec 2023

i dont understand how booking is allowing this hotel to be a part of their platform. i would hardly rate this hotel as a

nothing at all

they initially gave us a room that smelled very bad, the room smelled so bad we had to take our luggage and go down to the reception. they gave us a room then which was slightly better, until we discovered that there is no hot water, we had to wait for 4 hours and after 5 calls to the reception and 2 times going down and speaking to them, they managed to fix it temporarly- the hot water was gone after half an hour. the rooms were low quality, the furtniture is old and the AC is so loud it wakes you up from your sleep.

7.0

Dec 2023

اقامه جميله

الموقع / تعامل الموظفين

النظافه / الاثاث

7.0

Dec 2023

Cleanliness is most important

Clock tower walking distance to masjidil haram

Cleanliness

8.0

Dec 2023

Very close to Haram, nice and clean

Spacious rooms, very close to haram.

Lack of fresh air, the AIR CON made the rooms bit damp.

10.0

Dec 2023

Excellent

Clean & comfortable

Nothing bad

8.0

Dec 2023

Excellent

Everything was excellent.

Nothing

1.0

Dec 2023

Very very bad experience

Just location

Pathetic uncomfortable beds untidy rooms really I’ve waisted my money will never visit or recommend to anyone

5.0

Dec 2023

Good property could have been better with communication and checking into a functional room

Went for Umrah, three night stay at ZamZam Pullman

Apparently there is renovation work going on. We were not informed of when being checking in or later, all of a sudden water was shut off, and when it resumed it was all BLACK dirty water that was coming. Could not use the washroom/bath tub.

7.0

Dec 2023

Great location to go for prayers at the haram

Location

Lifts waiting time and bathroom not to standard

2.0

Dec 2023

Very tired hotel and poor check in. Not up to Pullman standards worldwide

Only location was great aspect.

Nowhere near the value for $650AUD per day I paid Rooms were tired smelly and full of mould Had to change the colour and room once superviser saw it himself Check was given to us after 8pm as we kept waiting for 4 hours after arrival

7.0

Dec 2023

Nice place to stay.

Excellent location, close to haram. Rooms were very nice. Mall and shopping is within the building. Pickup and drop-off is easily available. Breakfast was also very good with extended hours.

Wifi was very bad.

4.0

Dec 2023

سيئة

قربه من الحرم فقط

قديمه جداً وإطلاله جزئيه صغيره بعض الأسلاك مكشوف وخطير ضيقه جداً كل شيء فيها قديم

1.0

Dec 2023

ابتعد ولا تحجز فيه لو الليلة 200 حتى يتحسن

للأسف الفندق في حالة تدهور مستوى ( يحتضر ) اعجبني تعامل موظف الاستقبال ومحاولة ارضائي بغرفة مناسبة لكن للأسف

غير نظيف واثاث متهالك خدمة تنظيف الغرف سيئة الادوات في الحمام تحتاج الى طلبها لتوفيرها … في آخر يوم احضر لي فرشة اسنان بعرف خمس نجوم على ايش تقوم نص الليل تحصال صرصور ( حشرة ) على الوسادة ورائحة في الغرف سئة الصباح ثاني يوم صحيت على ريحة بوية من المكيف اللي يقهر انه فيه فنادق افضل بكثير مستوى نظافة ونفس السعر او فرق بسيط لا يذكر

10.0

Nov 2023

Overall Alhumdulilah very good experience

Staff service was excellent

Crowded

FAQs

How much does this hotel cost compared to others in Mecca?

The average price for a rental in Mecca is $53 per night. This rental is $68 above the average.

Is parking included with this hotel?

Yes, parking is listed as an amenity at Pullman ZamZam Makkah. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.

Is Pullman ZamZam Makkah pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at Pullman ZamZam Makkah?

We found 7 amenities for this rental. This includes air conditioner, internet / wifi, parking, laundry, and tv.

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4.1

Excellent(10,169 Reviews)

Pullman ZamZam Makkah

About this hotel

Amenities

Map of Mecca

Nearby attractions

Pullman ZamZam Makkah

Hotel in Mecca

Reasons to book

About this hotel

Amenities

Map of Mecca

Nearby attractions

Reviews

FAQs

How much does this hotel cost compared to others in Mecca?

Is parking included with this hotel?

Is there a pool at this hotel?

Is Pullman ZamZam Makkah pet friendly?

What amenities are available at Pullman ZamZam Makkah?

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