Nice and clean

Nothing

The manager and one customer service lady at the reception.

Charging for the drinks provided in the fridge. The rates are almost 3 or 4 times. They haven't said that these juices/drinks are extra and chargeable.

Staff hospitality

No swimming pool and pool

Staff was really professional and helpful. Very nice and varied breakfast. It was our second time we've stayed in this hotel.

Decent lighted rooms Bathroom was clean

They could not provide fried eggs for breakfast. The card to open the lift and room door gave trouble Location is very far from central Madrid If you do not leave your ac on, then the room does not cool

Great rooms and staff!

The cards and lift did not work half the time.

Made reservations 4 weeks ahead of time. Told them I would arrive at 1:30 pm. When I arrived, no room was ready. I was up all night on a flight from New York. I was told I had to wait. While I waited the front desk checked two others in and gave them a rooms.

Staff were not friedly at all, and it seems it is under staffed in general.

Friendly staff, comfortable rooms, big ironing table which is hard to find everywhere

not much

old and shabby funny smell in room not nice area - did not feel safe

Cozy room, good value for money, easy to reach Metro station, 10 minutes walking

Nothing specific

The food, the menú and the staff Was so good

Someone who clean my room steal my silver ring that was in the bathroom

Clean rooms, bed and pillows were comfortable Friendly and helpful staff. Breakfast buffet was restocked timely, enough choice.

Room was cold, heating did not seem to work properly, I had to sleep with double blankets. Main areas (entrance/lobby, breakfast/dining space) were cold as well. There was no milk in the coffee machine for two days in a row. Free wifi did not work at all, I was not made aware there was an option for paid wifi. My bathroom door handle was broken. Having the darkening/heavy curtains behind the light ones makes no sense and was annoying

Beds were comfortable and the room was spotless.

It was freezing!!! The air heating system didn't work properly and was just noisy.

The hotel was clean and the rooms are comfortable.

The location is far from Madrid downtown but it is easy to get there, just had to walk about 10 minutes from the hotel to the Metro station and ride the train for about 40 minutes. It might take an hour or a few less minutes according to your final destination.

The quiet neighborhood, accessibility to the nearest metro (10 mins walk), supermarket (next building), friendly and professional staff.

Nothing to complain about as we only stayed for 3 days.

the staff was friendly.

1. the cleaning department wasn’t good 2. poor toilet accessories 3. wifi was poor to unusable