My worst hotel experience. I have been travelling for the past 35 years and I have stayed in different hotels from the US, UK and different parts of Europe. Best western CHC florence is the worst hotel I have ever been I had a booking for 12 days . I normally do credit card and I always carry cash. I think I must have been targeted by some people at the front desk. Seeing me go shopping and spending cash. Two days to my departure, I just came back from shopping. I just drop my bags and the bundle of cash on the bed for me to buy some food at a McDonald's nearby. I was not gone for twenty minutes. By the time I came back they had opened my room and stolen all the money. A little below 3500 euros. I quickly rushed down to report and the front desk. There was no empathy or concern. I demanded to see their CCTV camera to my surprise they told me they dont have. I was so shocked and disappointed. I felt like leaving the hotel immediately. Unfortunately I had paid for 12 days and had 2 days to go I had to call one of our manufacturers in Milan to western union 500 euros to me. It was a very traumatizing 2 days. My advise to any serious tourist or serious business people dont go near that hotel. A word is enough for the wise.

There are no cameras , after the theft, I asked and I was told at the front desk it wasn’t mandatory to have one. Whao !! in this modern time.

still in shock

no cameras. Gosh! Any crime cant be detected

Very clean hotel Good breakfast

On the main route to city centre easy to find

Room was very small Could not open suitcases on the floor they had to go on bed. Breakfast was ok not much choice

Close to the airport

Bed was very comfortable (great amount of pillows!) and the bathroom clean and spacious. Location was perfect to get to and from the airport. Would recommend.

Air conditioning wasn't working properly and opened the windows only to have mosquitos to contend with. Bathroom would benefit from a ceiling fan to avoid moisture/mold.

I went by myself so there was enough space in the room. However I can imagine with two people it would be cramped. The facilities in the room where standard. Nothing amazing. For a base camp to come back to just to sleep it did the job.

There was a really bad smell of sewidge every time I got back to the room in the evening, as well as the waĺls looking gruby. Every morning I got woken up by other people in the hotel being inconciderate or by building work happening inside or outside of the hotel. Very much overpriced for the quality of the hotel.

staff is good

walls are thin rooms are so small. parking is so limited and on the back side of the hotel and few places in front. The space is so tight so you do not feel comfortable when you park at any of these two places …

The family room was spacious and comfortable. Great selection at breakfast. We didn't have any issues with finding a free parking space in the reserved area.

The room is spacious and comfortable. The WiFi worked very well. The staff were very friendly and helpful and the room was cleaned thoroughly everyday.

Some parts of the room and the bathroom need maintenance but it's not a big deal. During the early morning the street and tenants were both very noisy.

Room was good and hotel was nice... We found a amazing restaurant in florence and became friends with the people that worked there, showed us all around florence and took us to see the real florence!! Made our trip unforgettable 💕

Hotel was so far away from town... so that sucked and nothing to do around the area

Some salads and fruits in the buffet are not fresh. Our double room was very small.

Breakfast was perfect. Clean and comfortable rooms was also pleasant.

Close to the tramline going into the city centre. It was a very clean room, quite small but we didn’t mind. Nothing really to complain about. I thought breakfast was included in my stay but it costs €10 per person.

Not enough of wall sockets. There was only one that worked for us.

The desk staff was very welcoming and helpful.

The room was extremely small; acoustics in the room was terrible, one can hear each and every sound from nearby rooms; small bathroom; bar menu and service, as well as breakfast of very low standards.