Hotel in Hamburg
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
High-end valueWell priced for this area
About this hotel
Comfortable Accommodations
Amenities
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Pets allowed
Gym
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Shared living spaces
Laundry services
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Safe
Toilet with grab rails
Accessible by lift
Key card access
Emergency cord in bathroom
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Hamburg
Available Rooms
Ratings and reviews
100% verified reviews7 / 10Good·Oct 2026
Betten waren sehr bequem
Fahrstühle ohne Wartezeit
Schönes Bad
Personal an der Bar
10 / 10Outstanding·Oct 2026
Everything was Amazing. Ammenities location staff the food
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9 / 10Outstanding·Oct 2026
Our stay was very comfortable and in line with the standards we expected from NYX. We particularly enjoyed the rich and varied breakfast buffet.
The bathroom door offers no privacy, which we found quite inconvenient.
The gym could also be larger and better equipped. Its limited facilities meant that we ultimately chose not to use it during our stay.
5 / 10·Sep 2025
The breakfast was definitely the highlight of my stay — fresh, with beautiful river views, and a bonus: you can order an omelette. I also appreciated the refreshments available in the lobby (water and snacks) — even though I didn’t use them, I think many guests would find that thoughtful.
The room itself was nice, though quite dark. The free minibar was a great idea, especially since there are no shopping options nearby or at the location.
Honestly hotel itself is nice, but lot of managing issues.
Unfortunately, the rest of the experience was disappointing. While not entirely the hotel's fault, there is ongoing road construction in front of the building, making it impossible to reach the hotel by car. There’s no designated area to stop and unload luggage, which made check-in and check-out extremely stressful. Guests were struggling with suitcases, and the hotel provided no assistance. No luggage trolleys were available, and although there is a lift (including a handicap elevator), you still have to carry your bags up the initial stairs to the reception.
If you have mobility issues or simply prefer not to carry heavy luggage up stairs, I would not recommend staying here.
Parking was another issue. While the hotel claims to offer parking, it’s not organized, and reservations aren’t possible. First come first served. Despite specifically requesting parking in advance (as we were traveling with a new, expensive car), my request was ignored, and no parking was available on arrival. The nearest alternative was at another hotel — a very narrow and tight spot that was difficult to access. (2 x 2,3m)
The staff at check-in was unhelpful and inflexible. We arrived late, and by the time we managed to sort out parking, all nearby restaurants were closed. The lack of support definitely made a difficult situation worse.
Lastly, I asked about late checkout and was immediately told “no, we’re fully booked.” It didn’t seem like they even checked. Overall, the issue didn’t seem to be the hotel itself, but rather the staff — who came across as uninterested, unaccommodating, and, frankly, not customer-focused.
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Top rated by guests
8.7Excellent
(10,742 Ratings)
"Everything was Amazing. Ammenities location staff the food"
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