Staff was poor at night air conditioner was obnoxious tv remote did not work properly staff told us to get a new remote. Air conditioner also didn’t work very well also bed was mediocre and the room smelled off.

Since I stayed here last time, some upgrades have been made that have definitely been an improvement. It is much cleaner than the last time I stayed there two years ago.

People smoke outside the door and that gets into the hallways and rooms. People leave the side doors propped open which isn't safe. The breakfast buffet is limited. They should add fruit and yogurt.

The woman at the front desk was very nice and helped me get a new controller when the current one wasn't working.

I Liked the facility. The room was lovely and I especially liked the lovely bathroom. Staff was extremely friendly.

The insulation in the walls was so poor that I could hear every word and every movement made by the family next door. Plus there were scads of children running up and down the hallway for over 45 minutes at 11:45 at night. That was very stressful for me because I was exhausted and needed to get up very early.. I tried to call the front desk but the phone did not work.

The breakfast was filling and tasty, the property was clean, and the staff was excellent. The location was perfect for our needs.

There was only a shower in the bathroom. I would have liked a bathtub as well.

location

they charged me twice , they blamed it on their faulty equipment. however they showed no empathy or compassion and did not resolve the problem during my stay despite my requests to do so. I was without those funds of 260.00 for 8 days. . little to no toilet paper, dirty soap trays , tv shows all the wrong channels and premium ones are in Spanish or don’t come in at all.

Nothing

The place was under construction so I couldn't sleep with them working on the room below me. Also the place smelled Luke someone died in it. Very dirty stinks bad

The staff went above and beyond Suoer courteous genuinely kind. , I’ll gladly stay here again. very peaceful, quiet and Well maintained. i was extremely joyful they have an outstanding copy of the bagavadgita alongside of the Bible. I was impressed.

stay was over time to boogie on down the road lol

The Staff - by far - were absolutely amazing. Having worked for 4-5* Hilton/Waldorf Astoria, Palmilla/One&OnlyFour Seasons … when I hear staff members singing happy songs, construction crews quietly working into their 18th hour. Management/Ownership must be amazing to have hired such amazing staff. I am supremely impressed and would welcome another stay next time in NWI.

construction is what it is, but staff and contractors made it feel like they wasn’t there, and were most sweet and accommodating. best stay ever.

location was good and staff was very nice

pull out bed on the couch was dirty only complaint

Everything was really good 👍

location and prices were good.

was was so so cleaned and the bathroom and shower where not clean after the last occupants left. there was a bar of soap still in the shower and a fast food wrapper behind the door. and the shower doors where dirty.

Mattress old, some towels stained and hair on them.. carpet in hallways and stairs stained and moldy smelling, shower floor dirty, didn't clean it every day (3 day stay). I had to clean dresser drawers before putting my clothes in them. You had to hold lever in toilet down so toilet would flush. Smell of marijuana in the hallways. Just gross.

Staff was very friendly. Clean facility.

A bit outdated