Staff gentile

Per il prezzo pagato mi aspettavo di più

The room met expectations, property is quite out of the way, with only one public transport bus option available. It’s a decent property but more suitable to business travellers who get their transportation arranged from work or for people who travel with group tours thag use designated coaches.

Facilities gets negative points. Maybe more than 200 rooms and it had one, just one iron! The iron was kept in an ironing room where the guests can go iron their own clothes, the electricity connection tripped and there was no other option to iron your clothes. We travelled using public transport, I asked in writing options for public transport and was told I needed to take bus 30 from Firenze SMN station which was not the case. We had to take tram from Firenze SMN to Porta al Prato and then take the bus. This maybe a negligible or obvious information for a local person but for tourists that don’t speak the language in a country where many locals do not communicate in English, it’s hard to find the right stop. The toilet roll was not replaced and we ran out at around midnight, had to go to reception to collect the loo roll, staff were not able to deliver it to room - it was hotel policy. I appreciate that Ibis is a budget brand but it’s not a hostel kind of accommodation, the brand could certainly provide atleast some basic amenities, the prices are not that cheap after all.

The staff- cheerful, helpful.

Tired fabric of building, grim decor in rooms, no facilities for making drinks, expensive for what you got.

The room was clean and was comfortable for a one-night stay.

The staff was not so helpful in giving advised during checking, especially when asking about help with taxi prices. Otherwise, we did not spend much time in the hotel to give further opinion.

Very bad and unfriendly staff. I can not recommend anyone to stay at this hotel.

Please don’t serve the food you do in the bar in the evening. It is beyond horrible

Location to FRA.

Indifferent employee at front desk. No charm, no charisma, nothing special. Came across like we were an inconvenience. Air conditioning controls confusing because stencils have worn off. No directions. Had to switch rooms.

Room air conditioning was noisy and broken, the toilet had a sewage smell and breakfast was awkward to fill a water bottle for our onward journey. We arrived at midnight and just wanted to sleep. Not worth it if you are staying longer than 1 night.

Convenience to airport

Proximity to airport was great. That is this hotel's only good feature. The area is industrial and unkempt, and the hotel resembles and is run like a summer camp.

Hotel and room was hot and we were told by staff that we could not cool below 20 degrees C. The cooling was much above this temperature. TV Volume only went up half way. No meals were available except for particular groups. Hotel had no pool to help cool off. Rooms with 2 beds had small twin beds. I thought they would be double beds. Rooms were very small. Hotel was dated. Neighborhood is an industrial area that is safe during daytime but construction debris surrounded the area. Staff treated us like summer camp students.

it was very close to the airport. Some of the staff were very friendly and helpful.

no tea or coffee making facilities in the room. initial receptionist was not very helpful, he did not tell us we could buy water from the bar, where we could get breakfast or that we could get a snack in the evening.

Nothing. Maybe the location.

Surly desk clerk. Horrible tiny beds. Horrible tiny room. Bad pillows.

Great shower

Very uncomfortable bed

Shower was better than expected. Friendly and accommodating staff, affordable accommodation. Sadly this is where the good ends.

Misleading- Air conditioning did not work. Facilities were old and dirty. Carpet needs a revamp. Hotel is a lot further out of town than you realise. Breakfast is underwhelming and average at best.

plenty of room which is important to me when i travel, facilities in room were good., location not so great for visiting city but, we knew that

Bar

Loved the roomy shower!! Room bright and clean, very comfortable. Breakfast very good. Staff helpful.

too far away from the city, there is no transport nearby as well. have to always pay for a taxi

Everything was as expected

location to where I needed to go