Amazing staff, Toby, Michelle, and Ali, our butler, were absolutely amazing and thoughtful

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Our stay at Xanadu completely exceeded all expectations. From the moment we got there we relaxed thanks to the fantastic guest relations staff who greeted us. Xanadu is beyond peaceful, it's architecture and setting make you feel like you're the only people there. The service we received from our personal butler, the food we ate, the rest we had was more than we could have ever asked for.

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The customer service, hospitality, cleanliness, ambience, and tranquility from before, during and after our trip was first class service. Xanadu goes above and beyond to ensure your stay is perfect!! Not once were we bombarded with bills. We accorded the respect and treated like royalty!!! Best vacation and highly recommendable - definitely a value for money!!!

nothing!!! everything was perfect

The villa was beautiful, stylish and comfortable. Our butler Rashid was exceptional, he was extremely courteous and efficient without being too intrusive. He was very good at listening to our requests,remembering and responding.

The only thing we did not like about the villa was the shower arrangement. It was not possible to shower without wetting hair, the spray diameter was wide and so did not provide a good central pressure but also, because of this, it caused considerable areas of the floor to get very wet which then became very slippy, especially if wearing the slippers provided.

hidden gem, perfect to relax, incredible service, beautiful villas, probably the most luxurious experience in Zanzibar. The food is unbelievable, approaching michelin star quality

the beach isn’t really nice, so you spend most of the time at your villa or go for a tour. it’s perfect if you like relaxing, otherwise you can get bored after some nights

amazing rooms, extremely friendly staff, food was unbelievable.

We stayed in Xanadu for five nights / six days and loved it. Prior to arrival we have asked for female butler ( as my wife is hijabi ) and to ensure that all the meals served were halal. From the arrival when we were picked up at the airport we were treated with utmost respect and custom which we usually experience in five star, well established hotels in London. Jesca - our butler and helper was extremely attentive to every request we’ve had and made our stay a literal heaven. Now, few days after returning we constantly mention her and it won’t change for sure. Beach and tides: there’s a special website where you can check the tides timing and simply make your day around it. It’s not the hotel’s fault whatsoever. Beach during the low tides period is cleaned up from what we have noticed and it’s the only one without seaweed. Food: Not sure where to start or end - every meal was simply amazing and not only tasted great but also presented in five star manner. Wife took additional cooking lesson with the Chef which I observed and honestly - experience was entertaining and end result astonishing. Villas: We stayed in Kimwondo which is quite private and have additional pool on the rooftop. Massive space for a couple ( although I don’t see the point of staying in Villa when you have such a beautiful grounds and amazing beach to explore ). Anyway - spacious room and bathrooms, cleaned up with bed made and towels replaced EVERY time we left for the meal were simply “something else”. Additional: we’ve had problems with PCR tests arranged through the government website but hotel management moved earth and sky to sort it out for us! Extremely grateful as our next stop unfortunately required the recent swabs. Security and safety: Team of Masais keeping an eye on the property and beach 24/7 and making sure nobody from the outside sneaks in or tries do the “beach sales”.

Absolutely no negatives.

everything overall

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